I'm so pleased with my new doors, Steve & Marc were brilliant, I highly recommend their work and the quality of the product.
Review by Bakhache1 month ago
We ordered an ultraframe conservatory roof through Fineline and it was all fitted last week. We are delighted with the result so far (plastering and electrical works still to be done). The SEH BAC installers, Ryan and Jack were excellent, they worked really hard, were polite and easy to communicate with. They came up against a couple of challenges but clearly explained to me how it was going to be sorted and put my mind at rest. There were a few queries with the work that was originally agreed on, possibly due to change over of project manager half way through but it was all resolved and at the end of the day if I am left with a quality product and it's all finished to the standard I expect with everything in the right place then I am happy and don't mind a few hitches along the way! I would highly recommend this company, they care about their products and service.
Review by EastHaus1 month ago
SEHBAC designed and fitted our conservatory earlier this year, and whilst we are generally happy with both the product, and the overall impact on our property, the process did not come without issues. The one major issue left is that of ventilation. As the conservatory is south facing, a direct question was put to the salesman as to whether roof vents were required to assist with heat dispersion and airflow. We were advised quite categorically that roof vents would not be required as the bifold doors and fan lights, when open, would create all the airflow required, and this together with the latest specification glass roof would resolve any heat issues. We accepted this in good faith. WRONG! We are now being forced to retro fit electronically controlled roof vents in an effort to provide better airflow and ventilation. At least the hot air which currently gets trapped under the glass roof will have somewhere to go although we may have to look at other means of reducing the amount of direct sun into the conservatory.
The most annoying thing about this is that when the electrical work was done, no power was run to roof level as no roof vents or lighting was being installed even though the cost of that work was included in the price. We will now have to disturb the nicely plastered and decorated wall to install the electrics! Currently we have a price to retro fit the vents, but which excludes the cost of the additional electrical work. I am still hoping the SEHBAC will realise that we are the victims of their poor advice and offer some sort of recommence to help with both the cost of this extra work and of course the inconvenience we will suffer as a result. So far, in correspondence with their after Sales area, no offer of financial help has yet been forthcoming although we are still waiting on the cost of the electrical work.
Having now done my own research, the general rule seems to be that unless a conservatory is north facing, roof vents should always be fitted. It seems that some companies do not quote for roof vents as it increases the overall cost of the project although I am not saying this is the case with SEHBAC. There is also the question of SEHBACs Customer Promise which states that “all of our staff are expertly trained in giving you the correct advice and guidance”. This particular issue seems to be at odds with that!
I hope my experience will go some way to ensuring others do not get caught out, and I’ll provide an update as this issue progresses.
Review by Butch Aderton1 month ago
Would give them less than 1, have had problems with my conservatory leeking for over 3 years, they never communicate with you, promise to call you back and they don't it take what seems like 6 months for parts to come in and then they ring you with a date a month later to fix the problem, heard it all before and they have never fixed it, also have damaged furniture, had to replace the floor as the leek damaged the last floor,i have a tv that has water damage, chairs that have water damage.. and they wont do any thing about the damage! Told me to claim through my house insurance for their faulty conservatory!
Review by Yoven1 month ago
Ordered a new Entrance Door & Side screen from SEH BAC. It was installed today by Fineline. I couldn't fault the installation. The fitter's name was Tony. He did the work single handedly, was very professional, clean and tidy and caused minimal disruption. All round an excellent installation.
Review by PipeView1 month ago
Everything went fine, door and windows look good. Steve and Marc did a great job for us. Very happy.
Review by Cheriene1 month ago
Just had new triple glazed windows and a composite front door fitted and absolutely delighted with the results. There are a couple of windows that need replaced due a very minor flaw in the glass but the fitters John and Paul Ritchie(a father and son team) pointed them out and reported them before I had even spotted them! There was minimal mess and they cleaned up each evening when they finished, even hoovering up before leaving. I would definitely recommend this company.
Review by Navsur1 month ago
‘Buying A Product Through SEH BAC Offers You Real Peace Of Mind’ you what, what a laugh and a half - I had my whole house installed and so far I’ve had 20 panels blown, all have been replaced with uneven colours, the gold bars inside the panels don’t match, my house looks like a patchwork of different tones of gold, another bled a couple of days outside the warranty, Sehbac want me to pay for the replacement in full, judging by my experience, history and bad quality of what I’ve had to go through on so many panels they could have at least offered a discount.
Don’t buy your windows from SEHBAC very poor quality and customer service is nonexistent! As they clearly have demonstrated in response to my complaint above!
Please allow me to remind you SEHBAC the panel that was reported inside warranty however the fitting was arranged outside warranty which was not of my making, guys do yourselves a favour, go with another more reputable company as SEHBAC will sell you a very poor quality product in the long term you will regret it. Yes when my windows, door, porch was first fitted they looked the business, but it’s not just how they look, I paid a lot of money for long term bad quality, I had an engineer callout on average once a month for year. They also have given false information below, the last panel was not a gesture of goodwill because it was reported before the contract was due to expire. I’m stuck now because I have yet another panel that’s faulty and SEHBAC are wiggling around the issue that they created.
Review by Kayos1 month ago
Excellent work from Ryan Excell and Jack Worthorn from Fineline when replacing our conservatory.
Double checked our preferred options before proceeding and gave us regular updates throughout the build.
Finished a day earlier than expected and left the build clean and tidy after completing the work.
Time and weather will tell, but the quality of the build looks great too.
Would highly recommend.
Review by NoBrainPvP Dascent2 months ago
Ged our salesman was very good and David the fitter and his colleague did an excellent job
Review by Paraskevi Barchman2 months ago
The company provided an excellent service with quality goods. The installer, Gareth, was excellent too.
Review by Conwade2 months ago
Disgusting customer service. Been waiting nearly a year for my windows to be finished. Had them installed a number of times to be taken out as they were scratched and damaged. We are now waiting for one unit to fitted but after number of emails and phone calls where we have been ignored or lied to I'm having to seek advice from professionals on a full complaints procedure. Happy to take all your money and run it seems.
Review by MattTsang Moscicka2 months ago
We had a porch door installed in mid may and by the middle of July the door was not closing properly and had become warped. SEH have been contacted twice, once by phone and once in person, and they still haven't arranged for someone to come and have a look at the door. The only advice given was to damp it down with cold water (due to the heat). Very poor service, no communication and definitely would not recommend. Still hoping we can sort this out amicably asap.
Review by HappyInHolden2 months ago
I recently had a balcony enclosed and the whole experience was great from beginning to end. Planning permission was achieved first time and I am very happy with the result. It may have taken about 5 months due to various delays (some beyond SEHBAC' control) but the actual build work was completed within 2 weeks. They also organised finance for me so I could pay with 12 months interest free. Highly recommended. Be laid back and it wont stress you out! :)
Review by Ardhika2 months ago
BEWARE of the finance option - pay £99 with no interest for the first year.
The loan will show on your credit file as the loan amount plus all the interest you *would* have to pay *if* you didn’t pay within the year. I paid mine off completely within 4 months, but it is still showing as a HUGE amount of borrowing against my name - nearly £70k even though the loan I had was only £26k. It is having a severely negative impact on my credit rating and I settled the loan nearly two months ago. The loan company (Hitachi) tell you it will take 4-6 weeks to be updated but that hasn’t been the case for me and they have been unhelpful in getting it resolved.
I am due to remortgage this month so it’s having a big impact on our lives. It is very concerning that in an age of supposed financial transparency, it was not made clear to me that the loan would show like this.
Just wanted to let others know in case they’re considering it. It is not as straightforward as the sales team will have you believe.
Review by Beverlyjune2 months ago
I cannot praise SEH’s after service care highly enough. They response was incredibly fast and they managed to fix the issue within the same day reported. I wish all companies could offer such a high level of service with such efficient and professional staff
Review by Valkairya3 months ago
The process of having new windows and doors fitted proved to be a speedy and efficient service. The fitters excelled themselves. They were punctual, polite and hardworking. They covered floors and furniture prior to starting and cleared up at the end of each working day.
Review by NMinor3 months ago
Mitchell and Courtney have been so professional laying the foundation and brickwork of our new conservatory. Such pleasant and polite guys and were very respectful to our neighbour. They explained every process, kept us informed of the itinerary and cleared up after themselves each evening. We would certainly recommend them and use them again.
Mr and Mrs Webster
Review by Hexman3 months ago
A quick note to let you know that the works have now been completed and we are delighted with the finish.
A special thank you to all the team at Sehbac ; Andrew for his patience at getting everything spot on and Gary and Nigel for their professionalism and competence in achieving the desired finish. This will be the fourth time we’ve used Sehbac over the years and you always go the extra mile.
A first class installation.
Review by Deiby3 months ago
We had a fantastic experience with SEH BAC. The window and door installers, Rubin and Ryan, did an excellent job. They were very professional, tidy and polite. The windows and doors look great! Thanks again
Review by Chimere3 months ago
Very pleasant installation engineer came today (Gareth) on schedule. Very respectful and courteous and did an excellent job as far as I can see - no complaints from me!
Thank you SEHBAC!
Review by Dgallucci3 months ago
The two fitters, Scott & Tony, worked really hard for the two days it took to install all the windows, back door and large patio doors. Thanks guys. The results are stunning. They were very courteous and thoroughly professional with great attention to detail. They kept any disruption to the absolute minimum and cleaned up as the work progressed, room by room. BAC replaced our windows in our previous property, so we knew that the results would be first class. This time our expectations were exceeded. We are delighted and have no hesitation in recommending the company.
Review by Kmin3 months ago
excellent service with quality goods.
Review by Tarleah3 months ago
My installer was Gareth he was amazing and very kind. He came to our house twice. First, he fixed our roof which he done it perfectly, never again did I have the same problem. Very satisfied with SEHBAC fantastic customer service. Compared to other companies who tried to fix the issue but couldn't. And the second one is our conservatory door. He only looked at it once and he already knew the issue. I will evaluate him Excellent for the job Well done . I highly recommend him to everyone!
Review by PLabriola3 months ago
Ordered my extension in April 2019, was told would take about two months be done by end of July 2019 .... June the footings were dug then SEH lost there insurance I was left with a building site for 3wks , the builders returned & built base , I was then told I missed my slot for install so had another 4wk Wait the install team arrived but glass was mislaid 3 days later it arrived , been a juggling act since with different trades to get it finished , The product is great , the tradesmen also been good however the customer service / planning team terrible, my house has been a dusty building site for 3mts & if I’m lucky will be finished by the end of September !!!!!