The agent I worked with was very knowledgeable and easy to work with.
Review by Samcoomar1 month ago
The first loan officer I dealt with was great. Then she went on vacation and I got stuck with a different one. She was not very good in communicating or following up. I had to email her and then call her to get the ball rolling again. Once I got the loan there was conflicting information about the process for registering the vehicle. I was told I would get a check back to me to register the vehicle. When the check came it was to my state dmv which I already paid out of my checking account. I wanted to use the RV so I took care of everything to do with the registration, as I told them I was going to. So I am still short the money until they get proof of Title. Even though this is money from the loan. In my state this could take 4-6 weeks. I asked what was the difference whether I get the check or my state dmv gets the check and why do I have to wait until 1st Internet bank gets the title? Then I got another story and was told 1st internet cuts the check so it would take longer even thought it was a SEF check made out for dmv. When I asked the man at 1st Internet he said SEF takes care of registration and tax check. So my point was "what is the difference whether I bring a check made out to dmv or the check is made out to me and I register and pay tax on it by using my check"? I feel like there is a lack of trust but it's strange they will give you a loan for a good amount of money but now your a liar when you go to register it. I also think that when they have a company meeting they should all be given the same information so there is no conflict in stories. But trying to get in touch with the title dept. is awful. 24 hours to hear back when you leave a message is terrible. Especially when your annoyed. All I can say is I hope they get there act together because customer service needs a lot of improvement.
Review by Suchetak1 month ago
I found the staff at SE Financial to be, friendly, courteous, helpful, and patient. The communication with them was excellent. They made me feel as if I was their only customer, when in actuality they have many. I would recommend SE Financial for all of your RV borrowing needs. They made the unpleasantry (usually) of buying an RV, very pleasant. Kudos to them.
Review by Zgban1 month ago
The staff was very pleasant and helpful. I was very happy dealing with them
Review by TuAnh1 month ago
Great people!very nice and friendly, they approved my loan very quick,the funding of the loan was a little slow but not too bad. Overall a good experience.
Review by MrBig1 month ago
Southeast financial was kind, courteous and patient as we worked through getting all the documents the seller needed. They made everything so easy with their online document up loading. Funding ht loan was smooth and easy. i truly appreciate all the care they took.
Review by Jefmak2 months ago
Perfect process. Wonderful group to work with
Review by Floerli Lynche2 months ago
The agent was very helpful and patient. She quickly responded when I had questions and made the whole process run smoothly.
Review by DBerry2 months ago
Process was relatively easy. Terms were competitive. Staff is very friendly and helpful!
Review by Suhairi Malyshkin2 months ago
Everyone I spoke to was extremely friendly and helpful. I wish every company I deal with was as friendly and efficient as South East Financial.
Review by Pamber2 months ago
Very quick and easy. Awesome experience. They financed longer than the bank or a credit union, making it affordable for us. We would definitely recommend using Southeast Financial.
Review by Paulari Chaundler2 months ago
Working with Dana Clark and Alison Ragsdale at Southeast Financial was wonderful. Both of them were there with us every step of the way. They responded quickly to any concerns we had and they went above and beyond to help this deal of our close smoothly. I can't praise them enough. I highly recommended Southeast Financial because of these two diligent women.
Review by Mrs Ridgewell Khadijatou2 months ago
Excellent service. Good communication. Easy process to upload and download documents on the portal and pretty fast turnaround
Review by CustomerNiamh2 months ago
Everything went extremely smoothly and anytime I had questions they were quick to respond.
Review by Bafford2 months ago
Candace White was great in handling my loan. Always courteous when i called and went out of her way to keep me informed. The only negative thing was the loan took longer than anticipated.
Review by Shaniel Nazneen2 months ago
Super smooth process Amanda was awesome !!!
Review by Mojave3 months ago
Amanda did a great job staying in touch n was friendly n professional the whole time.
Review by Arecia3 months ago
The process took way to long. It was over a week just to buy a cheap horse trailer. Communication was good with my agent up until the end when it all stopped. Only emails after that from the company. I’m very disappointed in the service and rates.
Review by Arshinov3 months ago
Great customer service, the main person that I spoke and emailed with was Elizabeth Flair, she was very polite, professional, and prompt at returning calls and emails. She kept me up to date on what was going on and what was needed. Everyone else I spoke with was very polite also. Great experience start to finish!!!
Review by Elss Ahammad3 months ago
I experienced very slow responses and often no responses to my questions. SE acted as if they were just too busy for me. I often got no replies to my emails and didn’t get clear communication during the process I would not recommend. It took 9 business days to fund my loan. I prefer a more individualized communication instead of automated responses.
Review by Hudd3 months ago
Absolutely amazing! Start to Finish. We would give them six stars if we could and highly recommend them. No other lender we checked with would loan on a 12 year old RV, but SEFinancial did and at a very reasonable interest rate. Brittany and Allison were great, they kept me up to date on the status of the loan, what they needed from me and from the seller. The seller was in a different state and was an older gentleman, because of this, we had a couple of issues with the exchange of digital information and they were a great with this process. When we buy our next RV, SEFinancial will be our lender again!
Review by Hini Blexill3 months ago
Excellent experience from start to finish.
Review by Kyungsoo Hajdarmataj3 months ago
Process took forever to complete. A boat loan that takes over two weeks to complete. Calls not returned, and I am still waiting 6 weeks later to be reimbursed for my title work.
Review by Hayachi3 months ago
Jordan and Alison who we dealt with were outstanding. I would recommend your company to my friends and family. Thanks again for your excellent customer service.
Review by Jamar3 months ago
Although my interest rate is high because of my credit score, the folks there were super great to work with and got me what I needed to purchase my rv in short time! I was in a bit of a time crunch and they made it happen! Good job!