We had an engineer, booked into day from Securitas he called us to say he would be late so we accepted that. When he did eventually turn up, he went to the wrong village. We gave him directions to our home and he called to say he had to go to Granada and passed us by as he was out of time!!!
Not very good service and I may be looking for another security firm.. He may have even lost Securitas a big order!!
Review by Dancaw2 months ago
No entiendo porque Securitas Direct solo contesta a la gente que ha opinado en positivo y no a la gente que ha opinado en negativo. Es muy fácil contestar un alago pero se ve que no es tan fácil contestar una crítica.
Review by RoyM Felicioli3 months ago
Nerver buy thers system,because when the alarm is connected and not working You have no supprt from them
verry verry bad service
Review by Vith Paolercio3 months ago
Absolute disgrace of a company. After lots of problems with the alarm itself at our business, trying to get hold of them to fix existing problem is shocking, all they want to to is try and sell you more systems for your house/friends & family. Sell sell sell but not fix existing problems. Will be cancelling, through bank as I already know they make it impossible to cancel with them. C-unts.
Review by Alaharbaida4 months ago
I requested a service engineer to call because of a fault on the system and appointment was arranged. HE/SHE DIDN’T TURN UP. several emails to customer services have not been replied to. My home in Spain is in a very isolated place and it is very important to have the peace of mind the alarm gives as I have already been burgled once. I am very dissatisfied with the lack of service.
Have just received a reply from Securitas Direct in response to this Review.
I have restated my complaint as requested and just received an automated reply to make contact within 72hrs.
It hasn’t happened before so time will tell.
Watch this space.!!!
Booked a service visit via the app. 3 hours later, the service technician turned up, checked my installation and replaced batteries where needed.
The one thing that didn’t go well was that he couldn’t find me. I had to drive out to to meet him. In this instance everything turned out fine but I do wonder if they could find me if I had to press the SOS button in an emergency, especially as Securitas Direct have my GPS Co-ordinates.
However, in this case I would like to thank both TrustPilot and Securitas direct for making it happen
Review by Bakshinder Kalraiya8 months ago
Had their system installed at our villa the price was supposed to go down after the initial two years because of installation costs. It never went down in fact the cost increased.
Sold the villa and 7 months after the sale I am still trying to cancel the contract. You phone customer services and think you have resolved it, but realise later when you are still getting reminders for payment that it has not. The customer services never phone you back and you never get to speak with the same person twice. We even had our solicitor send them a letter to cancel. But still nothing happened.
Finally I think it is sorted but have had to pay 7 months payments for the period when I did not own or live in the villa and was trying to cancel. My advice is to stay well clear of this company
Review by Xerodess9 months ago
Used their services for several years at what I have now feel was at an inflated price. Tried to cancel and they offered a 3 euro per month option to put the contract on hold, agreed to this but they continued to take the full amount from my account. Contacted customer service several times, they don't reply to emails you have to call them, even after a rep came to see me about it, the full payments still continued. Still fighting over it now 9 months later. Wont go back to them again.
Review by Fojs1 year ago
Without a doubt the very worst service you could be sold. Do not believe for one minute that you are being protected and that you will get an active response from these people. You will get a phone call, so will your appointed contacts, but you will not get a visit to your property.
Their administration is a joke of the highest calibre, unresponsive, deliberately evasive and absolutely obstructive in every respect. I gave notice to terminate in April yet I am still receiving invoices and a blatant refusal to acknowledge the termination of the contract. AVOID, AVOID and AVOID again.
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