Excellent customer service and technical support by Scott Moses, Mitchell Moore, and the team at Secure Data! I dropped my ancient laptop and damaged the hard drive, which contained one-of-a-kind childhood photos of my daughter (thought it was backed up, but ...). The techs at work said it was basically hopeless, but Secure Data is amazing! They recovered all but a handful of files. The customer experience was fantastic - responsive and professional every step of the way. Thank you!
Review by Yknip1 month ago
I had thought I lost my data. After talking to Chris, on multiple occasions, I knew my phone was in the right hands. He explained the process in detail. He was very prompt in answering all my questions. He is very knowledgeable and helped me throughout the process. Thanks again.
Review by Nyrisha1 month ago
Had an incident where, in the vendor's care, the main NVMe m.2 2x256Gb Raid0 Win10 boot drives had broken the array and became unusable (one of the sticks would not show up in the BIOS). In time, the defective stick would show as active but by then the raid array was damaged. Took both sticks to the Secure Data team nearby (incredibly only a 5+ mins drive away), they successfully cloned it to a temp SSD within a few days, I then re-cloned it back to two new sticks now installed into the affected PC, and it instantly booted into Win10 with no issues whatsoever! \o/ To sum up the overall experience: all throughout the process Chris and the Secure Data Lab team have been the most professional and patient with my concerns. I do highly recommend their data recovery services! Thank you Secure Data Recovery team!
Review by Loyen1 month ago
After a Microsoft windows 10 update my laptop died, Secure Data was able to recover all of my data! lesson learned to always backup!
Review by Aarad Uxbriddge1 month ago
THEY KNOW THEIR STUFF!!! And save my gluteus maximus in the process! Thank you so much, Jake, et al.
Review by Bafford Bekmezci1 month ago
Chris was a great help. He was readily available, answered my questions and if he didn't know something, connected me with someone who could.
Review by Ezvin1 month ago
I worked with Eli from the beginning when I called Secure Data Recovery and from that point, he was very helpful and knowledgeable. He followed up with me on a regular basis, explained the process in depth, was responsive to every inquiry I sent, and made this not-so-great experience as painless as possible. Not to mention they were able to retrieve 100% of my files from my hard drive.
Review by Opetunsin Dayman1 month ago
Easy to use, efficient, no charge until fully quoted/analyzed. Great experience.
Review by Chartca Luoja1 month ago
Excellent customer service throughout the process! Thank you to Jeff Hart and the entire team!
Review by Panamaster1 month ago
One third of our city was flooded in April of 2019 when the dike gave way. We lost everything that was in our basement. That included my laptop with hundreds and hundreds of pictures, videos etc.
It is hard enough to lose so many belongings, but the laptop contained so many memories that cannot be replaced.
I contacted Secure Data Recovery to see if they could save those memories. Jake was great the way he explained how the whole process worked and the way he worked with me to arrange for a recovery that was exactly what I needed and could afford.
I have to give a great big thanks to Jack and the team for recovering my hard drive and returning all those great memories!
Review by Hyrzkov Jancic1 month ago
SDR completely recovered all my files from a defunct hard drive. Their service was fast and efficient. They didn't charge a diagnostic fee and their prices was reasonable, compared with other companies I've dealt with. Highly recommended.
Review by Brin1 month ago
They recovered 100% of my data and sent me a nice encrypted hard drive with a keypad with my information.
Review by NNick Akalewold1 month ago
Excellent Customer Service! After a hard drive crash that was unrecoverable by the Geek Squad, I called Secure Data. Elijah was very helpful from start to finish. All of my questions were answered quickly and professionally. I got my data back and quickly.
Review by HarshithKumar1 month ago
Great service! When my 10 year old hardrive (what a trooper that thing was) failed, I sent it in and had a pleasant experience the whole way. My representative, Elijah Robinson was pleasant, helpful, and accommodating! Thank you so much Elijah and the whole team who worked to (successfully) recover the things I needed!
Review by AliaksandrMarchanka2 months ago
Extremely helpful and straightforward with the entire process. Will definitely utilize their services again in the future.
Review by Beauthaine2 months ago
Besides the sad news I got about my hard drive being damaged, Jeff Hart was very professional, quick and clear all the time. The whole process was very smooth and in in 30 hours after I dropped it at Fedex I had the diagnostics.
Review by Ireneo2 months ago
Eli was fantastic!
When I dropped off my failed USB drive in Arlington, I didn't know how long it would be before I heard from the company. To my surprise, an e-mail was waiting for me by the time I got home! Eli turned around all my questions extremely quickly, whether the news was good or bad, and even helped me through an error on the payment page over the phone! I can't even imagine what better service would be like!
Review by Lyss2 months ago
Eli's professionalism was phenomenal since he convincingly were able to provide that level of service that was expeditious, great customer service with exceptional mental dexterity and detail oriented. He was able to tell me exactly what was wrong with it and why. So, much so that I wanted to write down what was wrong with it. And he did take the time as I wanted to write the details down and you slowly reiterated the problems and issues of my USB stick. If my stick was not so expensive it was over $1700 and under $1800 and much cheaper, I would have gotten and done their services for sure!!! Thank you so so much Eli and if your review were out of 5, I would clearly give you a 5. So you get Eli, 5 out of 5 and that is my review--
Review by Arks2 months ago
My hard drive with all of my data on it crashed. I took it to Best Buy and a few other places and all said my data was lost. SecureDataRecovery took the task on and was successful in recovering every bit of my data. They had my data back to me in two weeks. Very good process. I will use them if this ever happens again.
Review by Nappa Wackett2 months ago
very responsible! prompt replies!
did fix what I was looking for.
Review by Mdv Borsis2 months ago
Jake was very professional, knowledgeable, and responsive when handling my initial and follow-up questions. The data recovery went exceptionally well - with Secure Data Recovery being able to recover 99.9% of the data (82667 good files - 295.10 Gb; 60 damaged files - 7.34 Gb) off of a 15+ year old mechanical hard-drive that was probably dropped/bumped a few times and contained slightly more than an average amount of dust in it. Mostly about 12-years worth of precious family photos and videos we are beyond grateful to have access to again. Thank you Jake and Secure Data Recovery!
Review by Migrez2 months ago
I received almost all of my lost data, (I would guess about 95+% worth). I want to personally thank Scott M. for recovering my external hard drive data! He told me exactly what was wrong with the hard drive, how it would be fixed and when. He delivered! He kept in contact with me every step of the way and made me feel at ease. I was worried that my data was lost forever. Scott saved me extreme heartache! He also gave me advice on preventing data loss in the future. He even worked with me on the price for services. I am so appreciative of Secure Data Recovery and recommend the company to anyone in need.
Review by Jrh2 months ago
Great service! Secure Dara Recovery is a great service, I had no ptoblems through out the process and they were very good at keeping me updated as the recovery process proceded and made sure I understood the next steps in the process.
Review by NathanandJulie2 months ago
I had a great guy by the name of Chris McMacken who guided me in the process of getting my info off of a failed drive. He was very informative and timely when it came to responding. I would definitely recommend these guys!!
Review by Kawlinn Ariani2 months ago
It was comforting to work with Elijah on my request to backup my device. He never missed an email and answered me right away, even with a phone call. Though my circumstances were unique, he kept me informed and responded in a prompt and kindly manner. Kudos to you Elijah!