Thank you Rob for making my recovery as painless as possible! Got all my data back in one piece and in a timely manner, too! I'd recommend this service to anyone who needed data recovered.
Review by Ekanem Temleitner11 months ago
Rob Anderson was a huge help! I had several local companies look at my hard drive, as well as the Geek Squad at Best Buy. They all said it was hopeless. Secure Data Recovery was able to recover almost all of my files. I lost a few pictures, but my other data was intact. Rob kept in touch during the entire process and kept me updated on the progress. I would recommend them to anyone with a data recovery need.
Review by Wison Porporis1 year ago
Happy with the results. I really thought that I lost all of my files but now I have them again. Rob really helped me with everything and I'm glad that I got the help that I needed.
Review by Anjul1 year ago
I honestly didn't hold out any hope that my data could be recovered from the crashed hard drive. The first company I went to said it was pretty bad and above their capability. They recommended Secure Data. So I called and Rob Anderson explained the process to me. I sent it off and behold! The data was recovered. A lot of this were legal and finance documents without hard copy backups, so very vital. Many thanks to Rob for keeping me updated on the progress. Best tech and customer service ever!
Review by Alkeem Begma1 year ago
My dude was Frederino Cappuccino. Good ol' Freddy Fish. Frederick A. Wright.
He was great. Fast communication, clear, concise; a little wheelin' and dealin' as he's meant to do. Kept me updated, listened to my concerns, yadda yadda.
Customer service was phenomenal as expected. I had a HDD that got overvolted. Cracking open non solid-state shieeet is slightly out of my range of knowledge so I passed the drive on to the homies at Secure Data Recovery Services.
They cracked that thing open, swapped whatever amount of component(s) or the whole PCB, then ripped the data. Not sure what their process was.
Then they sent me a drive back with all my data. Then charged me 2300$+ CAD. This was the quoted amount, so it wasn't a surprise.
Customer service was excellent, services rendered were true to their guarantee. Price was ridiculous. How a layman could justify this cost is beyond me.
Overall, they are reliable, trustworthy, and I would recommend these guys wholeheartedly if you have a complex hardware issue that requires a cleanroom or high level of technical knowledge.
If you simply have a hard drive that got formatted (not zero-written) and need the data pulled back and sent to you, or your problem is software related, just bring it to your local guy and pay literally thousands $$$ less.
Review by Athens1 year ago
Rob Anderson w/ Secure Data Recovery was professional and super easy to work with right from the start. He was open and upfront about all costs as well as the likelihood of successful data recovery. Although there was quite a bit of data damage, I am pleased with the results and enjoying the family photos I feared were lost forever. Turns out some of the damaged photo files can just be cropped, no problem!
Review by Dukebabes1 year ago
Secure Data Recovery was able to recover 20 years of digital photos from a crashed hard drive that was inadvertently not backed up. They were able to rescue a very important part of my life - my photos!
Review by Shanil1 year ago
My external hard drive crashed that had 10 years of pictures on it from our wedding day pictures, to the birth of our children, and to everyday life. I was devastated! The recovery of those pictures wasn’t something you could put a price on. What a blessing it is that technology has advanced to the point of being able to recover photos. Secure Data Recovery was a breeze to work with and Rob was very informative every step of the way. I knew my pictures were in good hands. I wouldn’t hesitate to use them again, but I think I have learned my lesson and will always have my pictures in two places.
Review by Detailer1 year ago
Rob Anderson over at Secure Data Recovery Services is great! He is fast and thorough, giving amazing customer service. I Plan on working with him for future data retrieval endeavors for years to come.
Review by Teljoy Nikitinas1 year ago
Rob Anderson was not only extremely efficient in helping me through the data recovery process, he was patient, kind and sympathetic to my situation.
I was trying to determine if I should attempt to have data recovered from my smartphone. Even though I was not a large corporation, Rob took the time, on a number of occasions over a year and a half period, to listen to my predicament and to then walk me through my options. During these eighteen or so months, I was debating spending the money (tight budget) on the data recovery (pictures of my one and only European vacation).
When I finally decided to go ahead and try to have the data recovered, Rob was professional and efficient in getting me the forms and labels that I needed (again) never once acting as though he felt it was a waste of his time since I hadn't followed through on a couple of previous occasions.
Unfortunately, after shipping my phone to Secure Data Recovery it was determined that the data could not be recovered. However, due to the combination of professionalism and human kindness which Rob Anderson displayed in every interaction I had with him, in the event I find myself in a situation requiring data recovery services, I will call Rob Anderson at Secure Data Recovery.
Review by Maurya Kumbagiri1 year ago
My external hard drive stopped working a few weeks ago. I contacted SecureData and Rob Anderson was the agent who dealt with my case. Rob was very professional, thorough and understanding of the plight I was in. He walked me through the process of retrieving the data, and explained how the cost estimate was derived. He kept me abreast of the data retrieval process and notified me when my data and defective hard drive were ready for delivery. My data was fully retrieved and all was well. Thank you Rob and your team for retrieving my data in a very timely manner. Cheers
Review by Rbmeoe1 year ago
All of the data that I feared was lost (which gives rise to the question of how many back-ups do you need as this was a back-up drive) was recovered by Secure Data. The service was efficient and just as important keeps you in the loop with where you are in the process at any given time. Rob was the “rep” I dealt with and he was easy and helpful.
Review by Sopi1 year ago
The service was good and Rob Anderson made the process really easy. They checked my hard drive to see if they could recover the data for free. They also paid for the shipping to their service center. They only charge if they recover your data.
Review by Janetzki1 year ago
My phone did some kind of automatic upgrade/factory reset and I lost all of my text messages. They were not backed up to the cloud although everything else on the phone was there (photos/emails/downloads). I tried everything to recover it, spent hours on the phone with Verizon, reached out to several other data recovery companies (who wouldn't even look at the phone) and everyone told me the data was gone, not retrievable. I found Secure Data Recovery on the web and decided to call them as a last resort. Rob Anderson was extremely helpful, sympathetic to my situation and said they would do everything they could to get my content back. To my extreme delight, they got all of my text messages back in a format that was usable for me. Needless to say, I couldn't be happier. The process was very professional, fast and easy to navigate.
Thank you Rob and Secure Data Recovery!
Review by Charfleets Lindhagen1 year ago
Outstanding! I would recommend to anyone!!!
Review by BigBossManXXXX1 year ago
They are very professional and they know what they are doing and they do it in the best way. I had a great experience with them and they threated me very well and they recovered every single file of my lost data in my hard drive which was totally out of order and was not working at all and it was making click sound when I would turn on my computer so I thought I lost all my data forever but they helped me and recovered all my data in a timely manner for a reasonable price. I really appreciate their help and their professionalism.
Review by Langenhoe1 year ago
Secure Data Recovery and the data recovery specialist assigned to my case, Rob Anderson, were incredible to work with. Rob answered all of my questions quickly and promptly. The process including authorizing the different steps, payment, to review of results, all the way through to managing and tracking the recovered media was very lightweight and easily managed online. The results were everything I could hope for and it was great value for me. I plan to not need this service again but should I, I will look to Secure Data Recovery first!
Review by Gops1 year ago
Rob.....I'm looking thru all the files, and all the important ones "that Seagate missed" you guys recovered for me.....I'm almost in tears right now, cause I'm so happy......I can't believe it, .....I thought my files were gone forever, and you got them back for me.....god damn ! I'm so happy right now.......I'm looking at 20 files that I know were lost, and each one of them is there....there was one in particular I thought you didn't get, and guess what ?.....I found it !!!....I remember what you said to me also Rob, when I asked you why you thought you can do better than Seagate recovery....and you told me that they have a set price for recovery....and w/ a set price you only get back a set return....you had an answer for that question, and I'll never forget the confidence I had after you said it......so I went w/ you.....thank you so much.....I truly love you for what you did for me, in getting back my data......I'll never forget it....and I'll always back up my files on other hard drives from here on out, for life......it was a hard lesson, but in the end "Secured Data Recovery" recovered my data and the lesson isn't as painful now.....thank you Rob Anderson....for everything
Review by CMaez Haffele2 years ago
Rob w2as fast and helpful
Review by Tanginekka2 years ago
Rob and his team did a great job in recovering over 3TB of my data at a very reasonable cost, including irreplaceable family pictures and videos. I won't hesitate to use SDR again if I need data recovered in the future. Thanks Rob!
Review by Harshala2 years ago
Great experience! My external hard drive was ruined and it has all my pictures from the past 4 years. I was crushed, I thought I would never see them again. But I found these guys and the whole process was really easy. I dropped it off, then got an estimate for the cost. Rob Anderson even helped me create a payment plan so I could afford it. I will be using them again and recommend them to anyone who needs important data back.
Review by Scartwri2 years ago
Amazingly easy process, I thought my data was gone for good, but it was recovered ! My Account Rep Chris McMacken, helped me throughout the process - five stars for Chris !
Review by Naseem2 years ago
I had an old external hard drive that had a short. Secure Data did an awesome job at recovering thousands of photos and videos of my children that I thought I had lost. Chris did and great job of keeping in touch with me throughout the whole process and made it so easy! I would definitely recommend their service to anyone trying to recover data from old or messed up devices.
Review by Charleen2 years ago
The Secure Data Recovery group got 95% of the data off my failed hard drive. Their service is superior. Thanks Chris McCracken and team.
Review by Vaneide2 years ago
After returning from a vacation trip, I was reviewing the photos in my 64 GB SD card on my big screen TV. Halfway through the SD card stopped responding and wasn't being recognized. I tried to view the photos using my laptop - but again the SD card was not being recognized. The message I got was asking me to reformat the SD Card. After reading all the reviews on the web, decided to approach Secure Data Recovery to see if data could be recovered. Spoke to ROB ANDERSON from SDR and submitted an online request. My account representative ROB was extremely helpful in answering all my queries and explained the various steps involved. After submittIng the SD card, I could view the status of my request via their website/Mobile App. My queries via email to were answered by ROB in a timely and professional manner. As promised 100% of the data was recovered and within my budget. Although, I was quoted a price range, ROB worked with his management to complete the work within my budget. The work was done well within the promised recovery time.
I would gladly recommend ROB and his SDR team for all such data recovery services.