Thought I was purchasing tickets from the venue- didn't realize I had been redirected to a third party seller. Selected two tix at 116/each. Filled in my credit card info / email etc.
AFTER I selected submit/purchase, I was emailed a receipt revealing a total cost of $320. Secure Box Office had added $80 of service fees for two tickets.
Perhaps I somehow missed the reveal of the service fee amount, but be VERY careful if you are purchasing from them. I expect a fee of $15-20/ticket, but I feel a 30% service fee is quite unreasonable. I emailed and called to see if I could cancel, but no one ever responded to my email, and I hung up after waiting on hold for 20 minutes. I won't be using this seller again, and will let others know.
Review by Bafford1 month ago
Naomi was cheerful and extremely helpful. Her kind assistance enabled me to spend the money necessary to see one of my idols. Thank You!
Review by Downbeach1 month ago
It’s good enough to use for getting tickets
Review by Muniratu Sachuk1 month ago
Very helpful, polite customer service from Kevin on getting our tickets, easy process. Just hope we get our tickets and seats that were purchased. Will submit another review after the concert. Thanks Kevin.
Review by Larmond Patricia1 month ago
I had a problem with the delivery of tickets. After spending 3 hours last night trying to resolve my problem, Megan took care of it in 20 min. this morning!
Review by Credt Chrisner1 month ago
Purchase of tickets was easy. However, with website design it is easy to miss service fees calculation. Ticket price plus service and delivery fees are in upper right hand corner of order page and order button is at bottom of page not near the price total. This approach to showing price and fees a distance from purchase button seems to be an intentional way to obfuscate total price. Service fees seem to be very high
Review by Shabbana1 month ago
This site lies to you about the prices. After checking out you are charged a much higher rate then what you saw before checking out. Customer service is not helpful.
Review by Eleisa1 month ago
I will never use this again. Almost $200 service charge and the tickets we’re hiked up another $60 from what I could of got them. I will definitely not order so fast and will look at other sites first, like ticket master! I also could not cancel my order, that is ridiculous!!
Review by TonyT Puthoff1 month ago
I ordered tickets on line. I thought Secure Box Office was the site used to get the tickets. I few days later I got a ticket in someone else's name. They charged me $103 for a $39.00 ticket! When I checked, there are still tickets available. This is a sleeze ball company. I am sorry they are getting over double the cost of the ticket.
Review by Tike1 month ago
This was a terrible ticket service! I ordered tickets online. It was approved. Then I received a note that the purchase was canceled and I should call my credit card company. I did that and the credit card company called SecureBoxOffice and STAYED ON THE LINE while I went through the process again. SecureBoxOffice agent approved the tix and I received an email confirming that. A few minutes later, I received another email notifying me that the order was canceled. The credit card company didn't know what to think and neither do I!
Review by Levisha1 month ago
Received tickets and were placed altogether. Was nervous while waiting incase we were all seated separately and 2 of our party are children.
Review by Tikto2 months ago
Good. Hopefully will receive my tickets before the show.
Review by Jane Thompson2 months ago
Ana was incredibly nice, and really applied to help me, 100% i will do more purchases with you guys. Thanks to Ana being so nice!
Review by Sweetaqua Oken2 months ago
good stuff and easy to work with.
Review by Gbby2 months ago
My first time using SecureBoxOffice and the experience was great!
Review by Jumelle2 months ago
Very easy to order tickets. Purchase, receive, save until concert for bar code entry. Just that easy.
Review by Somaraja2 months ago
We don't go to many concerts, but my wife's birthday was a special occasion so I went online the day the tickets released to make sure we could get tickets. Sadly, I was a fool. We purchased tickets from Secure Box Office only to discover we paid over twice as much as we can now buy them for on TicketMaster with NO refund or resale option. Additionally, they can't even assure me that the five tickets we bought will even sit next to each other. EXTREMELY DISAPPOINTED in myself and the service at this extremely horrible site.
Review by Braid Goerge2 months ago
Great options and prices. Delivery right away. No hassle.
Review by Lukie2 months ago
I will review when every thing is complete
Review by Donato Stawartz2 months ago
it took me 3 Days to actually track down the tickets which I never received in the mail !! Paid $100.00 more for a $20.00 Venue and their "SECURE guarantee" is just another part of the fraudulent tickets they sell !! Never will I purchase again through this site !!
Review by Jadenixe2 months ago
DO NOT every buy tickets from Secure Box Office site. I was robbed by them. I thought I was purchasing 3 tickets at the $35 early entry fee. however, when I actually received my tickets they are only the gen admission price of $15. Apparently this company has no ethical issues overcharging AND when I contacted customer service they actually said "If you would like to recoup the cost of the tickets, you may be able to resell them." As if just because they were thieves with no moral compass I should skip my event and rip off someone else.
Review by Jitanong2 months ago
Hidden fees were ridiculous
Review by Valaky2 months ago
So sad to say please don’t buy tickets from them. They take no responsibility for refunds. The change of date changed for my concert which I understand but the email went to spam. I checked recently and realized I missed a concert that had been rescheduled for October. They had my phone number as well and I had signed up for alerts. Expensive mistake. Would give 0 stars.
Review by Havishe2 months ago
I can’t view them on my phone
Review by Thulfigar Cond2 months ago
My wife purchased tickets through SecureBoxOffice. We received them via email, which we were going to print out and take to the concert. Never mind --- paper tickets will not be honored at the venue! WHAT?? So we had to jump through hoops to get the tickets downloaded onto our cell phone. Then upon viewing the tickets noticed this printed on the image "LIMITED VIEW". We were unaware of this when tickets were purchased. OK --- so we get to the venue, and people in front of us have printed out PAPER tickets. Security scans the paper copy and lets them into the concert!!! REALLY?? So we weren't really impressed with the lack of accurate information that was provided by SecureBoxOffice.