I was quoted 3 prices for NH to FL and instead of honoring the lowest price ($900, $939, $963) they charged an even higher price ($975).
Mike told me it would take 3 days to deliver, it took 5 days.
Mike is very, very nice on the phone, he hooks you in, then it turns out he was dishonest. I do not recommend.
Review by Joeycee9 months ago
This is a great company to deal with. I am an auto dealer that ships many cars and I would recommend anyone to use Secure Auto Shipping. There very honest and have great customer service.
Review by Vanj10 months ago
My motorcycle from Oklahoma arrived in perfect condition and on time! Very appreciative for the great service.
Review by Geroge Nanji1 year ago
Great company to deal with. The reps are very knowledgeable and courteous. My vehicle arrive in the time they said. Definitely recommend them.
Review by CompanyGroup Togyi1 year ago
Review by Cerion Arviana3 years ago
TOTALLY UNPROFESSIONAL AND UNACCOUNTABLE!!!
I am writing this review about Secure Auto Shipping. This company arranged the shipment of my vehicle, first with a land transport, then ocean shipment.
At the time of booking I didn't realize this company only served as a broker with two other companies. They charged me a fee of $465 for this service.
The problem occurred when they arranged for the truck transfer. Their agent arranged for my car to be COD, cash on delivery, in California knowing I was in Hawaii. The trucking company contacted me asking me how I was going to get cash to their company because they don't except payments from Secure Auto Shipping. When I contacted Secure Auto Shipping for assistance and explanation, the representative said, "sorry our agent had done this before... Do you have any way to get cash to the trucking company" When I asked why this became my problem when it was their mistake, he told me to give him a little time to try to figure it out.
Well the next day, with the trucking company still calling me for payment that should have been handled by Secure Auto Shipping, every subsequent attempt to contact them has failed. When setting up the booking, my calls were answered almost every time , since, I have been unable to get through via the phone and have not received a response from them via email, text nor message through their website.
Ultimately I had to go obtain a money order and send through express mail to the trucking company and wait an extra week for my car to be released to the shipping company.
I have since had to contact the shipping company on my own to arrange payment and get info on the status of my car.
My big question is what exactly did I pay $465 to Secure Auto Shipping for?? For them to make a shamble of my car shipment then leave me in the lurch? Feeling like my car was held hostage due to no fault of my own.
Totally unprofessional and unaccountable. I would never recommend anyone trusting their valuable car to this company.
Review by RandomWebGuy4 years ago
Todd was very helpful, he explained the process to me clearly. I had lots of questions as I was overwhelmed with offers from other companies. Our truck arrived timely and in good condition. The transport rate was 400.00 less than other quotes I received. I was able to communicate with the driver anytime I needed to.
Review by ChimeIn Gatson4 years ago
Very pleased with the entire buying and shipping experience. A little apprehensive at first, but totally unfounded. Good communication, business transaction, and prompt, efficient shipping.
Review by Lowris Barratt4 years ago
Courteous helpful and on time
Review by Anzibowl4 years ago
If you are looking for a legit shipping company look no further. Secure Auto Shipping did everything they said they would when they said they would do it. I have shipped a lot of cars in my time and never has the transaction been so smooth... Keep up the good work guys!
Review by Shaday4 years ago
My truck was walked on and damaged in several places which I am unable to get repaired here because of the lack of repair shops. The top part of truck above the windshield on both sides has a dent about the size of a softball. Also the grill next to my windshield wipers was walked on and dislocated and broke. I can be contacted at David McNease, PO Box 1138, Dillingham, AK 99576.
Review by Sagir4 years ago
Thay are good helper and fast services
Review by Broadbill4 years ago
I trusted this company on handle in my car but my car was driven over 100 miles I am still not getting any answer why my car driven and the service was supposed to be door to door services.
I am still waiting for an answer til today I can't even find any info to filed my claim for this matter.
Dishonest is not a word on my vocabulary.
Can someone called me and explained to me the situation 6174076759 Randolph
Review by Stealthed4 years ago
The transporter did a great job getting it home on time and with out a scratch. My only possible complaint is when they removed the items off the arch that were over height they damaged the cable to the GPS and the TV antenna. They need to realize that requires running a complete new cable. Other than that a good experience. Thanks.
Review by Vxlume4 years ago
My interactions with William exceeded my expectations! I had my car listed to transport with another company for 5 weeks and once I contacted Secure Auto Shipping, I had a driver in less than 24 hours! The driver they found for me (Marvin) kept in constant contact with me until he picked up the car- he was professional and delivered our car safely from Florida to California a day earlier than expected! I cannot say enough about how impressed I was with this company, William and Marvin!
Review by NutmegMom4 years ago
Car was transported from CT to FL. Everything went fine until upon delivery of the vehicle I noticed the AWD light inside the car was on and wouldn't go off. I subsequently had to take the car to the Nissan dealership to see what the issue was. The dealer found a cable underneath the vehicle had been severed causing the light issue inside the vehicle. It cost me $200 for the repair. The dealer was fairly certain the car carrier caused the problem based on where the cable was and the fact everything was fine prior to the car being transported. Dimitri at Secure Auto said he would look into it and get back to me. It has been three weeks and I haven't heard a word so apparently my concerns and out of pocket costs to have the car repaired was not important enough. I am disappointed in the lack of follow up and for this reason I could not recommend this broker.
Review by Chiles Illert4 years ago
Good rate, received my car in no time at all & no issues. I would recommend Secure Auto Shipping to anyone that needs their car delivered in a very acceptable time frame.
Review by Ewall4 years ago
The safe transit of my car was done although the driver called to pick up 2 days prior to agreed upon time. He was very considerate allowing me to load the car while he waited
Review by Nayla4 years ago
I just wanted to say thanks to the Secure team for helping me get my girlfriends car back across the country to Miami. It was an extremely strerssfree experience. I have shipped my car before with another company and this was the easiest and quickest. Dispatch gave me updates the entire time. Loved the communication. Thanks again guys, i will use you again when its time to head out west again.
Review by Mexinurse Vahram4 years ago
My friend sold his car to me and shipped it from Oregon to Delaware. After reading horror stories about other transport companies, I was filled with trepidation on whether the car would reach me safe and in time. My friend called Secure Auto Shipping and the job was posted on the board for a driver to pick up. Pro Logistics Transport Inc. was the company that picked up the car. My friend worked out the shipping costs and details with Dan, from Pro Logistics, who was very efficient and responsive. The 100$ advance was paid to Secure Auto on April 30, the driver from Pro Logistics was assigned and the car was picked up as scheduled on May 2 and was delivered to me the following Monday, May 11th, earlier than expected! The car was delivered to me in perfect condition, without a scratch. The whole operation was quick and hassle free. Nick, the person driving the truck, called me early on Monday morning at 8:30 to inform me that he would be at my home in DE that evening between 6 and 8pm and that I would need to be ready with the payment in the form of cash or money order to receive the car. He also kept me informed of where he was when I called a couple of times later in the evening to find out if the delivery was still on track. He parked as close as possible to my home (because my apartment community does not allow trucks inside) and gave me plenty of time to inspect the car and collected the payment. There were no damages to the car, the whole process was trouble free and pleasant and I got my car even earlier than I realistically expected. Absolutely problem free. Excellent service. Keep up the great work! I would definitely recommend this transport company to others!
Review by Hitavia Derrow4 years ago
Had a great experience. Driver was fantastic, kept us updated all through the transport. Car came in perfect condition. Very happy with the service.
Review by Zaidoon4 years ago
No damage on-time delivery no problems, only thing I would like is a on-line tracker.
Review by LrB Nisanci4 years ago
I had been working with another transport company and they were not getting any results. I needed an enclosed trailer for my vehicle. I emailed Secure Auto and they responded quickly, I talked with Ross and explained what I needed and when. I received and call the next morning telling me they could pickup my car in 3-4 days and I would have it in a week. I couldn't have been happier with the transportation and the Driver was professional and kept me updated on the time frame he would be here.
Review by Frangelico4 years ago
I was delighted with your service. From beginning to end you did an excellent job. Your price was very very fair. I recommend you highly . I would definitely use your company in the future. Thank you. Sincerely, M Neville.
Review by CustomerMWH4 years ago
The gentleman I spoke with on the phone was very personable. He made sure that I got the best deal and the quickest shipping method.
The gentleman that delivered my motorcycle was always giving me updates on his whereabouts. I felt very comfortable knowing that my motorcycle was in safe hands.