Secret veneers is honestly amazing. I was so scared to order them at first but spoke to a few people that had them already and they put me at ease and told me how amazing they made them feel and then I just went for it. I ordered them on the 23rd of June and make it clear that I needed them before the 18th July which gave them only 3 and a half weeks to make them and get them back to me in which they did. Their communication was amazing, I had some trouble doing my impressions and had to order an extra arch and extra putty which set back the time they had to make them but they still got them to me for the day I asked which I think is amazing! They fit perfectly and I’m absolutely in love with them! They have me feel so much more confident and every one compliments me and I’ve never had anyone say that they don’t look real! I even had one girl who was a dentist say that they were amazing!!!!! If you worried about ordering them then don’t be! The team make you feel so at ease and it was the best money that I have ever spent!! Would definitely recommend them to anyone!
Review by Alleya Kitowski3 weeks ago
I am a HUGE skeptic when it comes to online shopping, and this was a big one for me! I live all the way in New Zealand, so making a purchase online through a company that is based in the UK seemed far fetched for me - but I bit the bullet and crossed my fingers as I proceeded to confirm my purchase for top and bottom veneers. The communication was GREAT! Before I sent my impressions back to the lab I sent a photo through to amy (I’ve read so many reviews where people have complained about their own bad impressions being inadequate to continue through the next stage of their veneers being made?! BE PATIENT & FOLLOW INSTRUCTIONS THOROUGHLY, watch YouTube videos on getting the perfect impressions! And then you have people complaining about waiting an extra week or 2 for their second lot of putty and trays and putting blame on the company. why not just order extra putty upon checkout incase you mess up the first 3 times? Logic people..) to ensure my impressions were lab ready.
I received my AH-MAZING veneers yesterday and I am %1000 percent over the moon with them! They look fabulous! So if you’re considering them, I would say do it! YES this review is from an average REAL person, NO I have not been convinced to write a fabulous review, this review is purely based on my own personal experience with this amazing company.
I swear half of the poor reviews on here are from a bunch of competing companies alike.
Don’t wait! Steal your confidence back, you will not regret it.
Review by Sje1 month ago
Love love love my Secret Veneers smile!!!!
Review by HLondon2 months ago
I have paid for these and was told they would be despatched on the 20th September 2019. I have sent 4 emails and no one responds. There is no phone number listed which rings alarm bells - please can I have an update or my money back. I think this may be a scam! To say I am disappointed is an understatement!
Review by Olivenite2 months ago
I have not got terribly bad teeth but hate smiling as they are a bit wonky from a teenager & when I got pregnant the baby took up a lot of the calcium so I feel super under confident to smile in public so getting these I was super excited.
The impression kit went & then came back to do again (which is fine) then the bottom row broke- which they kindly sent the replacement out.
However again they snapped so then I bought a further replacement pair which have now snapped! I clean them softly (have a small toothbrush for them), don’t eat with them in & take super care of them but this is ridiculous!
I have messaged them last week as actually went to buy replacements for top and bottom AGAIN & no one has replied to me! Not only that but the price has doubled for replacements- was happy to pay £100 for both top and bottom replacements however after already spending over £600 with them I am no way prepared to spent £200!
Running my own new business & having two other full time jobs at the same time I don’t have time to keep chasing people for a response- all I want to do is get a replacement top & bottom so the colour matches & then would happily promote the fact they do look good through our social media and make me feel much more confident but no one is replying!?!?
Review by Definerr2 months ago
Ordered top+bottom veeneres two months ago, I tracked the impression kit I sent to them, says on my tracking info they received it at there company address. They told me they havent received any kit on there end, that was two months ago, I have been sending email after email to get at least a new impression kit sent to me and start the process again or get a refund, they just couldn't care less to solve the issue, they keep ignoring my emails and when I try and contact them via Facebook messenger they keep avoiding my questions or go back and ask for my order number or say other unrelated stuff, so frustrating dealing with this company, I have paid in full for this product and received nothing but stupid responses and ignorence on there end, Do not buy this product!!!
Review by Priadharshini2 months ago
Horrid experience. Poor service and broken tooth due to putty.
First set of teeth came and they were painful, poorly fitted and showed my gum line and they looked like rabbit teeth. I was told to resend impressions and they would re make for me.
I TOLD THEM I HAD REPORTED THEM AND THEY SAID THE ONLY WAY THEY CAN REFUND ME IS IF I SEND BACK THE TEETH?? FUNNY THAT THEY ASKED FOR THEM BACK AFTER I TOLD THEM MY SOLICITOR AND THE GDC WANTED TO SEE THESE JOKE TEETH TO FUFILL MY CLAIM.!!!
Thin plastic teeth suitable for halloween.
Staff were polite during ordering process then when i requested a refund they showed their true INEXPERIENCED COLOURS.
I had to involve a solicitor and The General Dental Council (GDC).
I have been told yesterday that they have refunded me 411 pounds as they cannot provide me with the customer service i DESIRE.
They clearly have no idea how to uphold consumer services.
I have asked them for proof of refund as many people do not even recieve it. I would NOT USE THIS SO CALLED COMPANY if i were you.
Listen to the reviews, the good ones are false I think.
This company wont last much longer and the reputation is shocking.
The teeth are made in a backstreet lab behind some buildings and who knows who makes them!! AVOID
AVOID AVOID AVOID.
And secret veneers- Im sure you fully uderstand I will not let this go untill I see every single penny back in my bank account. I dont need to quote the laws to you do i ?
Im sure you are aware that it is otherwise theft.
DO NOT USE THIS WANNABE COMPANY .
Review by WandaW Thorllby3 months ago
Great communication. Easy and fast transaction. Veneers where delivered exact when they said they would be, arrived even before I went to work. Finally feel like I can smile again. Every one in work has said they can notice a change in my confidence and its only been 8 hours. Love my new veneers can not stop smiling. Would definitely recommend
Review by Manirul3 months ago
Ignorance from this company is disgraceful. They are also liars. They have advertised on their website that they have a 'hero' programme, basically anyone who has had a tough time can ask for SV to consider them for free or discounted veneers. I applied for my friend, who has had a seriously bad time due to health.
"Amy" asked me to email in a picture of the teeth in question, so I did... never heard anything more once they realised the teeth are suitable for veneers and they might have to actually follow up on their promise.
They put this so called "programme" up on the site to look like they are helping people. I emailed Amy many times to see where we were at in the application, just to be completely ignored, then I emailed customer service to complain about the LACK of customer service, ignored again. Bunch of scamming liars.
Pretty sure I would have got an email back within the day if I was paying them £400, I'm SO glad we didn't decide to buy, which we were going to before we found out about their hero plan. Disgusting.
EDIT IN REPLY TO AMY: My review is not false or unfair. It is true and my experience with your company. You're talking about leave for 2 weeks, I've been emailing since AUGUST! And I still have all emails with dates on. That also doesn't explain why the usual customer service hasn't replied to emails, did the company suddenly shut down aswel? I'm not the first to comment on ignorance from secret veneers.
Review by Chat3 months ago
I payed £100 for the impression kit then signed up for the payment plant for 2 payments of £150 which one payment has been taken from my bank account and the next due the 26th July . I have been sent yet another impression kit this is the 5th one so far with no email to say my impressions have failed yet again. I have informed secreet veeners I do not wish to carry on with this process as I feel these are not suitable for me and taking so many impressions has loosened one of my teeth. Plus having spent £30 on postage sending these impressions back is all bumping up the cost. I have emailed to ask for a refund and cancel my order but am having doubts this will happen having read some of these reviews . Feeling very let down plus only way of contacting this company is via email or facebook unlike another company i came across . Not happy
Review by Fdsf Davitte3 months ago
I sent my impressions to the address provided on May 7th. The package was returned to me on July 22nd; package had been forwarded to several other addresses prior to the return. I have sent several support requests with no response.
Review by Keedra3 months ago
I can't really leave a review on the product, as I haven't received it yet. I was told even until the night before dispatch that they would be on time. Literally the day after they told me they need another week. I don't see how it can take so long to make these, and they shouldn't promise people that they will be made within 21 working days. I know two other people who have ordered these. One had to wait 12 weeks. The other again still hadn't turned up, same as me! I'm wondering if they will actually arrive or if it's just one big scam.
Review by MissMia3 months ago
It was worth the wait. I would say i made the right choice and now I can confidently smile and express myself more without any hesitation. Thank you secret veneers. To those people who has doubt, I would confidently say to you that this is a legit product and not a scam. I hope I can show you my before and after.
Review by Laxit3 months ago
This company are simply not worth the time
They make promises about their product being comfortable but mine weren’t and when I realised they weren’t as described I asked for a refund and they say you can’t because they are bespoke.
Understanding the products and single use can’t be returned. You do also have a duty of care to offer what’s been described, telling me you will send me new ones with the same issue is not a resolve ( I notice the policy’s have been updated on the website since my messages to the company) but this needs to be made loud and clear upon purchase that there are not refunds no matter what - you could potentially send me ‘goat food’ and still I couldn’t get my money back according to your policy.
When I tried to speak further my emails ended up just being ignored. I’m getting the impression the reviews they have are paid for and this company is out to con you.
Review by Mamdy Sreerama3 months ago
I have read Some bad reviews about the veneers not being shipped, refunds not granted and bad communication but I had an overall Very positive experience allthough iT was a difficult road
When I ordered them they were Very fast and politie in confirming and providing more information, even when last minute changes were Made by me
Im from Belgium so they were shipped oversees . It took a while for them to get here because of some miscommunication with the shipping address.
But they were extremely helpful in providing me with all the necessary information and even send me new veneers to make up for the delay.
Im a drag performer so perfect teeth are Very important and secret veneers gave me the confidence boost i needed ! I cant stop laughing and showing of my teeth
To be completely honest : yes they do feel weird and uncomfortable the first time you put them in and yes you Will have a lisp. But i think that’s completely normal since it is a foreign object in your mouth! But i promise , you get used to it Very fast !
So in general i really recommzne getting secret veneers.
Maybe it’s Not for Everyone but it’s Definitely worth trying ! I am Very satisfied ❤️
Review by Janikka4 months ago
Updating: amy contact me back she was really helpfull she was able to fix my issue she fix mh order efund me. Back the money for the bottom veeneers n gave that discount that was apply to. I already send them my impressions .finally after 6 months but the was all me.l was judt been lazy.now im just watting on my veneer to arrive im so excited.i will upgrade my review ones i get them hopefully i like them n they fit .me right then i'll give a 5 star.
Review by MinusOne4 months ago
Best thing I've ever brought it's made me more confidentconfident also given me the amazing white teeth look I'm so happy with them
Review by CzK4 months ago
I've had my veneers now for over 2 years and I'm still absolutely over the moon with them. I hate my natural teeth, I never used to smile in photos and now I get complimented all the time on how perfect my teeth look. They look absolutely perfect!! I can't thank Secret Veneers enough
Review by Rasime Biesecker4 months ago
Great contact and fantastic product! Strongly recommend!!!
Review by Goodyear Yawasag4 months ago
Just received my veneers and i absolutely love them, they have improved my confidence 100% and nothing is going to stop me smiling now, i highly recommend Secretveneers they are amazing, thank you so much from the bottom of my heart ❤❤❤❤
Review by UnhappyCusty Phosarn4 months ago
So in love with my veneers they are amazing such good quality at such affordable prices could not recommend them enough staff were so helpful and made it as easy as possible to get my veneers made and sent to me within 2 weeks advise anyone who is insecure about there teeth to give them a go it’s lide changing!!
Review by AZAlli Mayweathers4 months ago
So I brought my veneers back in January. They sent me my veneers which don’t fit, when asked if they could remake them they did which I was happy about 3 attempts at the remake and they still have the same issue. I then messaged them and asked for a refund they then replied with ‘we can’t refund for veneers that have been worn’ well clearly I haven’t worn them if they don’t fit:/ this was nearly two months ago. As a college student it took me ages to get the money for these and they are shocking. Oh and let me just say how rude customer service is.
Review by Kemuel4 months ago
I couldn’t give this company any less than 5* and wish I could give more than 5*! They changed my life for the better ever since I ordered my veneers 2 years ago. From the professional responses the team gave when I emailed, to the fast, excellent service I received when ordering, down to the aftercare they continue to give me, is nothing less than amazing. I have recommend this company to many people and may have ordered after seeing my own results. Thankyou secret veneers!!!!
Review by Vahakn4 months ago
I would advise anyone to seriously think twice before placing an order with this company!
To cut a very long story short, I ordered both upper and lower veneers which were completely unsuitable when received.
I contacted the company: via email as this is the only form of communication they have.
Several impression kits later (incurring further cost due to postage) I received a second set which had further issues, I again contacted the company.
I had to send further impression kits before the third and by far worst set of upper and lower veneers were received.
I contact the company to ask for a refund, they said refunds were not possible as I had ordered a 'bespoke' item and they would instead send a kit for me to do yet another set of impressions.
When I stated I was unhappy with this decision and wanted my emails passed to a manager they didn't reply.
Two further emails were ignored, then two emails addressed directly to the company CEO were ignored.
I contacted Citizens Advice - three recorded delivery letters addressed directly to the company CEO were also ignored.
I ended up having to go through the court system - I got my money back eventually but it took 14 months and a lot of effort on my part.
The lack of customer service offered is truly shocking - please give careful consideration before placing an order!
Review by Drast4 months ago
Unbelievable service. Changed my life and confidence. Appreciate all the hard work that has gone into making me smile again . Highly recommend.