Ordered an a/c part in mid July. Got an email days later saying it was backordered. Part finally came Aug 9th but too damaged to use. Called for a refund but was told a new one would be sent and wasn't on backorder, so I agreed to wait but it was on backorder again and it took days to tell me that. I called to cancel and get refund. They said they would refund it. Days later no refund still but another even more damaged unusable part showed up instead. They put one small piece of foam on one end in the box leaving most of the fragile stuff exposed. Had to call again for the 4th time to ask for a refund again, and had to go buy tape, repair the box and get it to UPS to send it back again to get a refund. They had me send damage pictures in and said refund would be 3-5 more days. 2 weeks later and still no refund. I call again and now I'm being told that someone will call me in 2-3 days, while we sit in over 100 degree east Texas heat and over 90 in the house where we can hardly get sleep for 7 weeks, waiting for the $585 refund so we can buy one locally. I am disabled and cannot afford to buy another one until they give my money back so we are stuck in a sweltering hot house.
Do not buy from Sears!!
Review by Bafford6 months ago
Ordered a part. They sent me the incorrect part twice (over a period of 3 weeks). After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version. The part listed for $60 on the website that they are now trying to charge me $100 for is the newest version and is exactly what I need. They wanted me to pay another $100 on top of the $60 I’ve already paid. They said they would refund the $60 to me when they receive the two incorrect parts back. I told them I felt like they were trying to hustle me and would like to speak to a manager. I was then informed that the manager is on another call and would return my call in 1 to 2 hrs. Who are these people? And how do they have a successful business having customer service like this!!!!! DO NOT BUY ANYTHING FROM THESE CROOKS!!!!!
Review by Klen1 year ago
I have a high end Samsung dishwasher with a service agreement. In the past three years it has been serviced 12 times. Only two people in our house so the demands are extremely light on use. I have been waiting, just this time ,for over two months for parts that I have been given the "run around" by every department I call. Some say the parts are on back order, others say they have been shipped with no delivery date, and yet the senior member (Debbie) says they are coming from another store with no date of ship,emt or no date of repair. My average wait time for repairs on this dishwasher, even with the gold star Sears repair agreement, has been 8-12 weeks. In the service agreement it says must be fixed in 21 days or replaced. I have far exceeded that time limit on multiple occasions. I WILL NEVER BUY FROM SEARS AGAIN. Lowes is now my place of purchase for my home and my rentals.
Review by Izzedean Applegate7 years ago
Site can not be trusted on parts in stock as stated. I do not know if this is because of outsourcing or just plain bad business practices. I've placed 2 orders with over 5 separate items within the past month of supposedly in stock items still waiting for the items to be shipped. These were Expedited Orders and no delivery yet. But they have already charged my credit card, what a crock, most companies do no charge your credit card until items are shipped. And when you contact them by phone, you get to talk to PEGGY in Romania somewhere and need a translator.
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