John walker helped me. And did an awesome job. Answered al my questions and quickly new what I needed to purchase my items. Thank you!!
Review by Micas Civili1 week ago
Excellent Customer Service!!
Their customer service has been fantastic so far. I have reached out to them twice and gotten a response within minutes! Raychel was very helpful today in providing information on when faceplates for the Scuf Prestige may be available!
Review by Vaticana Vicarel1 week ago
Used on-line chat for a warranty issue and Leah was a great help.
Review by Yuina1 week ago
Quick solved my problem of buying a old version of Vantage just before the new one coming out.
Review by Customerdorry2 weeks ago
Had issue with the Elite paddles, Laura qualified the issue and was very helpful in solving it quickly.
Great service as we would expect from a first class manufacturer.
Keep up the good work!
Review by Tiraji3 weeks ago
raychel helped me replace my cable and was very quick and professional to figure out my problem
Review by Eflorist Rackelman4 weeks ago
Good service's two thumbs up, they help me to save money on great discount and free shipping .
Review by Birkir Vivs1 month ago
Dont just go and buy a new controller these people truly email back quick and give detailed explanations and answers for whatever the circumstance and or question is. Thanks SCUF James!
Review by Raghumanbabu1 month ago
I was helped by Laura,
very nice and friendly support!
She is one of the best employee.
Thanks Laura :)
Review by Daveer Derrow1 month ago
Outstanding! I ordered one for my son who lives in Germany and asked some questions about shipping. The response was immediate and very informative. Outstanding Customer Service. Now 2 of his friends want me to order them one, so I will be purchasing a few more. The dollar is cheaper than to order it in Euro from Germany. Thank you very much Sincerely, Bill P.
Review by Metsker1 month ago
I was helped by John, very kind, compressive and quick solutions. Just what a customer service has to be.
Review by Eskild1 month ago
So helpful and easy!
Review by Brochard Kalkiewicz1 month ago
Leah was quick to respond and knew exactly how to fix the problem! A true example of great customer service
Thank you Leah!
Review by Vylnhissi Setlock1 month ago
Kellean did an awesome job on answering all my questions, he payed close attention to what I asked, In my package I didn´t get the EMR Key, but Kellean helped me and it is going to be shipped to me! I can´t wait.
Review by Smoke1 month ago
Really nice customer service representatives and well knowledgeable in the product You really knew what they were talking about
Review by Mrmy Minnillo1 month ago
For $200 it's just not worth the hassle. Their controllers are amazing. Unfortunately it took me almost a full month longer than they told me for me to receive my controller. I had the controller for 3 weeks and it broke. They have had it again for 2+ weeks with no end in sight.
Review by CamsPig Junoir1 month ago
When talking about superior gaming controllers a name that comes to mind for some gamers is Scuf. For me personally I had wanted a Scuf for as long as I can remember because of the capabilities the controllers allow you in game. Always thought they were pricey but along with them being pricey I expected it to be worth the money... I was wrong. Me and my brother got them for each other for Christmas this past year paying about $165 per Infinity 4ps Pro controller. They were awesome for the first month or two and then issues started to occur. They started minor and progressively got worse. First issue was with my controller, the trigger stop which allows you to adjust the distance the trigger needs to be pushed down in order to register broke and fell out entirely. This was after going back on forth between the two setting about 6 times... Next issue was about a month later when replacing the thumbstick. Changing the thumbsticks on the controller is easy, you rotate the ring lock to the unlock position an can pull the thumbstick out. I had to change mine after about 3 months of consistent use as the grip was wearing down. Luckily Scuf ships multiple sticks when ordering controllers so you wont have to buy those! After replacing the new stick I started to run into calibration issues in game. It was more so just main screens and option screens so it didn't affect my aim when playing FPS's. I was glad that it wasn't affecting my aim in game but it was very annoying trying to click something on an options screen with a cursor that basically had a mind of its own. Scuf has solutions to this calibration issue on their website but it didn't work for my controller. My brothers controller throughout this time hadn't had any issues, it wasn't until about 6-7 months after ordering when he ran into an issue with one of his two paddles. The X paddle had become extremely unresponsive and had to pushed so hard it seemed the paddle would break before responding. Now moving onto about 8 months of owning a Scuf aka the day before writing this review the brackets that hold my right trigger in place had broken and the controller is useless... If Scuf controllers poor craftsmanship hadn't failed this product would be the epitome of everything you want in a gaming controller. But for something that expensive to start failing 2 months into owning it and eventually breaking entirely its just sad I can have the $165 controller repaired for another $70 minus shipping costs which seems like a deal! Its like paying for a Lamborghini and receiving a Toyota, but the difference is the Toyota will last for a lot longer than 8 months. Also check out Scuf's website reviews from endorsed gamers they'll make you want to buy a controller! People just don't make the same mistake I did. Peace.
Review by Watthew1 month ago
Scuf has always been good to me and support chat has always been helpful/fast replying. Thanks leah your an awsome support dude!!!
Review by Donghui1 month ago
I was just helped by a customer service rep. Her name was Leah. She helped me with my transaction problem that I was concerned about and gave me great advice to solve my problem. Which made me very happy and less stressed about the problem. Thank you again Leah keep up the great work.
Review by Shellylee Saireddy1 month ago
John was so helpful and got right into it! Not wasting time or arguing! Had all the info ready at his fingertips! Love stuff. Twitch-tv/MadcowTV
Review by Gedel Preßl1 month ago
there is a support staff called Leah , trust me while talking it was like a friend !! very helpful and really respectful really got me a great choice and a good impression about scuf !! THANKS LEAH 😊😊
Review by Dialight1 month ago
Leah is a great and wonderfull persin,she do everything to help her customers thank you Leah
Review by KHooper Jituboh1 month ago
Not good at all. Over 200 for the scuf vantage didn't work right from the start and not even a month later its broken. Won't do business with this company again. Highiy dissatisfied.
Review by Isesha1 month ago
Raychel was very helpful
Review by Gaulsdog Vadnee1 month ago
Very friendly customer support was able to help me with my problem. It was super easy and quick to get in contact with someone to help and they were able to compensate me for my troubles.