Placed an order for one jacket and three tops on July 23rd. I specifically needed the three tops before August 5th, and according to their website, total transit time for shipping was 4 to 6 business days. All four items ordered showed in stock. I received a shipping confirmation on July 24th saying the jacket had been shipped but no mention of the three tops. On July 28th I sent an email to customer service inquiring about the remaining three items. To date, I have yet to receive a response. I called the customer service number on July 30th to ask why my other three items were not shipped and they could not find my order. I was placed on hold and finally told to call back in an hour because their computers were "in maintenance". I magically received a shipping confirmation in my email shortly after and after calling. I called again to find out what the delay was. My items were supposed to be delivered by July 31 at the latest. The representative told me the items were on backorder. I informed him that I had specifically checked to make sure the items were in stock before ordering. All he could say was that the computer had made a mistake. Now my items will be delivered three days after I needed them. I would return the entire order for a refund but after reading this company's complaints on the BBB, it's not going to be worth the hassle. Will never make another purchase from this company.
Review by Wemy10 months ago
I did not have the experience of the previous reviewer. This was my first time using Scrubs and Beyond and I was very satisfied. I found the scrub tops I normally wear at a very reasonable price, ordered them without difficulty, and they arrived on time and were just what I ordered. I had a bad experience with another company and plan to use S&B in the future.
Review by DiscoBiscuit2 years ago
First of all, they are overpriced. Better deals are available for the same brands elsewhere.
However, I ordered a pair of scrub pants on line from them only because they were on sale 50% off in October, and received them sometime around November 3rd.
They were too big, so I returned them following the company's directions, using their return envelope and labels with tracking number, and filled out the form for an exchange for a different pair of scrub pants which were more expensive and required a credit card number, per the company's return form.
I mailed the return package off sometime between November 4th and 6th.
First, the tracking number said the company received my package on Nov. 24th.
By December 7th, I did not receive any notice that my exchange was being processed, I sent Customer service an email asking them to let me know the status of my exchange.
...but customer service wrote back and said they never got it, and that according to them, the tracking number said the package had left my post office on Nov. 19th and they were still waiting for it.
I wrote back showing them a screen shot that showed the tracking number said they should have received my package on Nov. 24th.
No one wrote me back.
So, I called them, and they said they would see if it got lost in the warehouse and get back to me.
I didn't hear back.
So, I called them on December 15th to inquire again. They told me again they would process my return the next week, when they found the package.
I then contacted the post office, who told me it's possible the company used my tracking number twice for whatever reason, but that return parcel goes to Fedex and once Fedex has the package, they no longer have information on it.
So, I went to the fedex website with the tracking number and signed up for alerts.The next day on Dec 16th, I get a text message alert from Fedex that the tracking number said my package was in Indiana somewhere as of December 15th.
Package is in Indiana. I'm in California. The company is in Missouri.
I emailed the company about this alert. I didn't hear back.
So, in total, I must have written three emails and called the company four times, and their response was "You're exchange will be processed next week...when we get your package", never addressing that the tracking information was all over the place. It was like talking to non-human robots who could not give a cr*p.
I finally called and went ballistic a fifth time on December 20th, demanded to speak to a supervisor, almost 2 months after mailing my package to them, and after leaving me on hold for 20 minutes, they finally agreed to refund my money. That doesn't help with the fact that they lost my credit card number and it's floating around in Indiana somewhere.
Save yourself the headache and shop elsewhere.
Scrubs & Beyond is rated 2.0 based on
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