Pricing is ok but on a $36 order they want 9.00 shipping! That's about 25% which is exorbitant!!!!!!!!!!!
Review by Hyperkoule4 months ago
Big assortment but the customer service is an absolute nightmare. They do answer quickly to generic questions, but as soon as you have a real issue they are completely useless, they just ignore your emails.
To get a refund for a lost parcel (over 100£ worth of goods) I had to go through PayPal, they simply stopped answering me. I asked them politely to combine the shipment of two orders as I forgot ONE item (a paper sheet!) and they ignored, again, my email. In the end I brought my business elsewhere and I’m glad I did. Most items are available on Amazon with Prime anyway.
Review by Tysen1 year ago
This is by far the best scrapbooking/stamping online store, first and foremost for their immaculate and friendly customer service.
They also have great prices, coupons on a daily basis, huge selection of brands and items, very friendly interface, super fast international shipping with reasonable fees. I'm sure the US shipping is the same.
I wish I'd found aout about scrapbook.com before shopping at other stores and having a bad to terrible shopping experience.
Review by Leandah1 year ago
I found out about this company a couple of years ago, when I was trying to find a scrapbook company that ship all over the world.
I found about scrapbook, and give them a try. Now, I'm doing at least a $200 order every year. The website is simple, large choices ... maybe a little more of offers or coupons will be appreciated
And great customer service, everything was solved by email.
Review by Jessalynna Humbolt4 years ago
Love this site about scrapbooking, it's really useful.
Review by Andrs4 years ago
Decent site for scrapbooking supplies, but some things are a bit overpriced.
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