When writing this review, I see that there are only 10 reviews to date on Scott Sports…9 of them are Bad, Poor or Average, the 1 ‘excellent’ review simply has ‘good service’ in the comments. This in itself should speak volumes about this company and personally I’m sorry I didn’t do my research before spending a significant amount of money on one of their carbon road bikes.
One of the main reasons I did buy their products was that their website outlined that there “is a warranty for frames for 5 years”. Without going into the details of how or why I needed to make a frame claim I have since learned that the warranty is completely fictitious and is as real as their customer service; non-existent!!
I contacted my bike shop about the crack in the frame (this did not occur due to a crash or collision – the bike is meticulously maintained and serviced) and they kindly told me to contact the supplier, who then passed me directly onto Scott Sports SA. Without actually physically seeing the bike they told me that the frame warranty was not applicable – how can this be?!
When it suits them, they will reply to your emails which is pretty rare, then they bounce you over to their Swiss legal department for more fluff and as with the rest of the ‘customer support team’ rarely answer your emails and when they do, they do not answer any of the questions you have asked them.
Although their products are very visually pleasing, my advice to you if you are in the market for an expensive carbon road bike; DO NOT WASTE YOUR MONEY with this company because in my experience as soon as they have your money they do not care about you and will not honour the warranty that they say comes with the product.
I know people who have crashed bikes and cracked frames and the bike company’s have offered replacement frames, sometimes at no cost and sometimes at a heavily discounted prices, but the point is that these companies were happy to engage with and help the customer unlike Scott Sports who just seem to ignore and hope they go away
Review by Sooey3 months ago
Arrogant behaviour. 3 month old scott scale 960 where the rearwheel several times in a row continued to break a spoke after repair. The bike has a special boost qr in the rear which no wheel-companys makes wheel with. That means that when Scott says its my problem, and dont want to supply a new rear wheel(not even if i paid for it) , i am stock with a bike, where i cant find another standard wheel.
That arrogant attitude from the danish Scott company, means that i am completly finish with Scott. Never again.
Review by Dopple10 months ago
My son purchased a item on next day delivery but it arrived 2 days later! Then he returned it and asked for the next day delivery charge to be refunded which he never got, also the item retuned was £100 it’s a month on now and he has got neither refunded, he even had a confirmation email saying they had now received the goods back allow 7/10/days for a refund, it’s now over 30 days and ignoring all emails !!!
Review by Useruser Gunslinger11 months ago
I bought a Scott Sportster 30 in 2013 and although I was a little disappointed with its geometry overall I was very happy with it. Each year I go on a week's cycling holiday on the Continent and ten days before this year's trip, whilst cleaning and checking it, disaster struck. I noticed a slight movement in the saddle when lifting it and at first I thought that it simply needed tightening but on closer inspection I found that the seat tube had broken immediately above the welding where it met the seat stays and cross bar. The frame was deemed a write off by several cycle shops and it was suggested that I contacted Scott to see what they would say. To my amazement they simply didn't want to know, saying that it had gone past the five year warranty and if it had been within it I would have had to prove that it had been regularly maintained by a qualified technician As a professional engineer and a keen cyclist for over 60 years I have done most of my own maintenance, only taking it to a bike shop for them to deal with the latest designs in cycle parts it had for which I couldn't deal with. That said in my opinion no amount of training could envisage or anticipate such a failure. I have two other bikes, one 57 years old and the other 20 years and neither have any signs of frame failure. The five bike shops I went to in the hope they could fix my bike all said that they had never seen such a fault before although subsequently one of my cycling friends says he knows people that have. The bottom line is in my opinion it shouldn't happen and Scott took no interest in investigating what could have led to serious injury. As a result of my experience I have replaced the bike AND its not with a Scott!
Review by Indravadan Carnduff1 year ago
Review by Ummad1 year ago
I bought 2 pairs of Spur glasses in November - the delivery/packaging of these was meticulous and the glasses were great. Unfortunately I had to return one pair because the spare lens would not fit in the frame - the product was faulty. Customer service was very slow at replying when I contacted them. There was no offer to replace the faulty glasses or lens (all I needed was the spare lens). If I ordered by the same process again I would have to pay for shipping (my original order qualified for free shipping) and it's not worth it for me should the next pair have the same problem. Very disappointed with the customer service.
Review by Beasty Regonini1 year ago
Don’t bite the hand that feeds you,
If someone’s paying you or helping you out, you have to be careful not to make them angry or say bad things about them.
:( :( :(
Dealer name: STADLER B?KE
Model name: Bike Scale 970 black/white/red
Product number: 241599
Serial number: GB6M0052
699 euro :( proglem,proglem proglem SCOTT :(
Review by Landtroop6 years ago
#cycling #brand especially known for high quality lightweight carbon #bikes.
Review by Zeger Derrow6 years ago
offizielle Website von Scott Sport-Produkte
Review by Twaugh7 years ago
Great for mountain bike riders
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