Horrible customer service, no legit phone number to call, emailed many times without any response. Bought a couple of pairs of shoes from them, fit was wrong, returned both of them and received a store credit. They give store credits for shoes sold on sale, however one pair was bought at full price and they gave me a store credit anyway. Have been trying to speak to them about this for over three weeks. Another return arrived at their location over two weeks ago and has not been processed, can't get anyone to reply to my emails for this one either. Called store and was told they have been getting complaints about online service. Obviously they do not see it to be too much of a big deal since nothing has changed. Do yourself a favor and stay away.
Review by Lovemynewhandbag Zeqaj4 months ago
Wed, Sep 4, 10:38 AM (5 days ago)
I have had THE WORST shopping experience with you all from the very beginning. The shoes were late to arrive because the Fedex carrier "could not find the address". I now completely understand. Last Friday I spent nearly 2 hours interrogating everyone about picking up these shoes as I requested "In-store pickup" for my shipping option. In this email it clearly says Ugg store. The sales person in this store had no idea what I was talking about. I tried the concierge, the business office, and Nordstrom. I was unable to pick up my shoes because no one knows where they are. I even called your actual store on Beverly dr. who was unable to help and unclear of what was going on. Obviously this is beyond the most terrible customer service, besides the fact that it took several days for anyone to get back to me. I can no longer spend anymore time on this, please refund my money immediately. And plan to never ever shop with you all again.
Review by Agne5 months ago
Their return policy is horrible
If the item is on sale -you don't receive your money- you are forced to purchase something from them
Their policy does not help the consumer
STAY away Do not Purchase their S___T
Review by DannyFortin5 months ago
I really wish I could have read these reviews before I ordered an 80 dollar pair of shoes. The shoes I got were nice, but far too large. When I decided that I was going to return, I was surprised to learn that they had a 14 day return policy. Interestingly, I'd never received a shipping or order confirmation. So, that made returning even harder, I reached out to them via their email/contact information and their website. I ordered on July 11 and to this day have yet to hear back from them. It's really sad to know that a business like this is operating. I've never had such a terrible experience.
Review by Maarcela6 months ago
I bought a pair of black Farrah Schutz pumps from Neiman Marcus. The heel on the left shoe separated from the sole. I weigh 135 lbs and take good care of my shoes. As the purchase date was past 30 days, I contacted Schutz Company Customer Care. They asked me to send proof of purchase and photos of the shoes, which I gladly provided. After two weeks of no response I contacted Customer Care again. To my surprise they claimed to have no knowledge of their email addressed to me and declined my request for a store credit or repair of the damaged shoe. Let me also advise that a work colleague shared the same experience with two (2) pairs of Schutz pumps. Luckily we did not suffer injuries when the heels separated. I will never buy another Schultz shoe. Their Customer Care Team needs dire training in Customer Care or be let go.
Review by Shawntreece Frenay7 months ago
Worst company. I will NEVER buy shoes again. I ordered them, they arrived. All good. Sent them back. NEVER heard from them again. I never got my money back. Emailed them over 10 times. Even tried to contact a store of theirs in NY... they didn't even have a phone number for corporate. NEVER buy shoes from this company. They deserve to go out of business.
Review by Eimakaioman7 months ago
Terrible! I want to give them 0 stars. Returned a pair of shoes. Called to find out the status. No answer. E-mailed them and got a generic return e-mail. Paid way too much for these shoes not to get my refund. I will take legal action.
Review by Goshu1 year ago
Worst customer service ever they lie they cheat and they steal I tried to return a pair shoes and they had the nerve to tell me it was final sales it did not say that on the final paperwork receipt nor did the screen shot of my order state it was a finale sale. I will never purchase shoes from this company ever again and I will tell my friends and family to do the same. Shame on you Schutz for being schmucks !!
Review by Affan1 year ago
I placed an order and it never arrived fedex said delivery was made but the system said it was out for delivery. I was confused by the situation so I called the number provided and sent an email nothing I’m concerned because my order is for 150 dollars that I cannot afford to loose . The number is a dead end and takes you to a message inbox with no out going messages identifying where exactly you are calling. Bellow is the contact information from their webpage . Don’t risk it !
Online Hours of Operation:
Monday - Friday: 10AM - 6:00 PM
T. (646) 561-3550
E. [email protected]
Review by McNappa1 year ago
If i had chance, i would give less rating. I ordered shoes from Schutz website on 12/25/2017. i received the shipping tracking number on the 26th. Since 23 days, the tracking number shows that the label was created. But the shoes were never shipped. I am writing emails to the company asking about the order but nobody replies my emails. Their online chat is always closed. There is nobody that you can reach and explain your problem. I need to go ahead and call my bank to dispute the charge. Don`t buy anything from this website. They will give you a lot of headache.
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