The key broke off in the outdoor lock to my boyfriend's apartment. Called the first people that came up on google; the website seems well-made and trustworthy but the two con-men that arrived certainly were not.
They quoted us one price to remove the key from the outside door and then proceeded to break the lock on the internal door (560EUR). They then decided that the lock they had just broken needed to be replaced (+600EUR).
At this point, we put up some resistance to the price, at which they removed the lock they had just fitted and coerced us into paying by telling us that we'd have to sleep with unlocked doors all night and that, although I might know the price of a locksmith in London, Hamburg was different. Also, as a young woman, I didn't want to start getting into arguments with two men possessing a large amount of sharp objects.
They then reinserted the lock, but left without removing the broken key from the original outside door, insisting that this would cost us another 600EUR.
This incident has been reported to the police as, if trustpilot is anything to go by, many people have fallen prey to these fraudsters.
Review by Swapnadeep Halvarsson6 months ago
In January 2019 I urgently needed help opening my bedroom door late in the evening. The worker noticed that, as a foreigner, my German was not good and took advantage of it. At the end of his service - which lasted minutes - he charged me over 1.000€ for it. My insurance didn't cover it because it wasn't my front door, and the absurd fee ruined me financially for months.
Never call this company, especially if you don't speak fluent German or if you don't know all possible details about locksmithing. I don't know why such scammers are the first option on Google.
Review by Fundando Furnari7 months ago
By the look of the website it looks totally legit and fair but they totally ripped me. Why does this page get top spot on google ?
MK-Notservice GmbH | Schlüsseldienst is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about schlossauf.de.