Horrible service after you are in your home. I've been in my home almost eight months and still have repair issues that were present at time home was first occupied. When you call customer service your calls are never returned. They simply refuse to fix the problems in your home. My Landscaping was totally dead when I moved into my home and although they promised back in April 2017 they would replace it it is still the same. I have still have grout missing from my master bathroom and a broken window frame on the outside of my house. Front porch siding is still in need of servicing. Carpeting going up the steps had paint all over it, they did remove the carpeting but then took 6 weeks to put it back down. I would never buy from Schell again, once they get your money they really don't care about you.. too busy building new homes and they are just worried about the almighty dollar. I would never recommend Schell to anybody.
Review by DrHealy3 years ago
This company is an amazing organization. My wife and I could not have had a better experience, from initial visits and the sales process through the building of our house and the follow up customer service.
When we have been asked by friends or potential buyers about our experience, we have tried to find an area that we wouldn't have rated a 10 out of 10 (feeling that people wouldn't find a perfect review credible), but truthfully we couldn't!
This company stands behind its word and their reputation for quality is well
deserved. As we were looking for a home in the Rehoboth/Lewes area, unlike numerous communities we visited, we noticed that every community Schell built in, thrived. There had to be a reason for that, and now having gone through the experience of working with the company, we understand why.
Barry and Karen Stiefel
Residents of the Peninsula On Indian River Bay
Review by Okegbenro3 years ago
We built our house with Schell Brothers just over a year ago and we are absolutely in love with our new home. The building process was a lot of fun first working with our sales manager to select just the right house for our lot. We had a ton of questions and concerns because this was the first house we have ever built - they answered all of our questions and made us feel very comfortable during the process. The design studio experience was superior! The amount of selections and finishes that we had to choose from was very extensive. There were a lot of decisions to be made but their design representative guided us through the process and in the end we are incredibly happy with how it turned out. When our home started, our construction manager kept us in the loop on a weekly basis with phone calls. As the house took shape he also sent us photos and videos to keep us in the loop and informed. Our customer service contact was prompt in addressing our short punch list and kept us informed with updates as they addressed the items. We couldn't be happier with our experience and we love our new home!
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