We used Sceptre in the summer of 2018 for a trip to Ireland and it was a near total disaster--do NOT use them.
We developed our own itinerary and asked Sceptre simply to book cars and hotels. Although they provided us with vouchers that claimed to represent reservations, those vouchers repeatedly represented nothing--the vendors had nothing for us.
For our first vehicle rental in Dublin, the local car rental company representative pressured us into buying expensive insurance, claiming that the insurance offered through our credit card wouldn't apply because the reservation wasn't charged on our card but rather through Sceptre. Sceptre in New York did not answer the phone (a common occurrence), so we paid. We learned afterward that the local agent was wrong; Sceptre should have informed us of the insurance situation in advance and answered the phone when we called.
The next day, we attempted to check in to our prepaid hotel in Kinsale, but notwithstanding that we had a prepaid voucher in hand, the hotel had no record of our reservation. It was a weekend and a bank holiday, so they had no available rooms. Again, no one at Sceptre was available to answer the phone, and so we relied on the hotel to graciously find us other lodging. They did, although the room was far inferior to what we wanted and had booked and paid for.
When we finally were able to contact Sceptre, we asked them to reconfirm all our remaining reservations. They claimed to have done so and told us that all was fine--except for a problem with our hotel reservation in Galway. The hotel at which we were supposed to have a reservation was now booked. Sceptre did book us another place--which was lovely, but 15 minutes outside of the city rather than in town as we desired.
The biggest problem came a few days later when we arrived at the Cork Airport to pick up another rental vehicle--because of the size of our group, we needed a minivan with an automatic transmission. Again, notwithstanding having a voucher, the car company had no reservation for us. This time, someone did answer the phone at Sceptre, but the agent was completely befuddled and unable to do anything other than tell us to find another rental car on our own. We had to spend vacation hours going to every car rental counter at the Cork airport. There were no minivans available at the Cork airport, from any vendor. There was one car in the entire airport that was marginally workable for our needs, so we grabbed it, notwithstanding that it was smaller than we desired; we were cramped and uncomfortable for the entire second half of our trip.
When we returned home we documented in detail to Sceptre our claim for refunds. They repeatedly delayed in substantive response for months, and only after we threatened to sue did they finally reimburse us.
Bottom line, Sceptre was incompetent, unprofessional and unresponsive.
Review by MollyM1 year ago
Have booked through Sceptre Tours three times now and have had a great experience every single time. Would confidently recommend.
Review by Snakob1 year ago
A fantastic trip put together by Septre. Looking forward to using them for my next trip to Iceland/Scotland.
Review by Lerato1 year ago
Wil was outstanding. The service was great. We had weather delays and had to be rebook and wil did it all seamlessly. They have our highest recommendation.
Review by Rins Espinobarros1 year ago
We have always had a great experience with Sceptre during four trips to Ireland. On our return trip back to the states, we were scheduled on an 8:30 flight, which meant we had to get up at 3:00 am to leave and get to airport, turn in the rented car and check in three hours before our flight. Luckily one of our party had an app with all flight info and it told him our flight was leaving at 12:00pm. (Who wants to get up at 3:00 am if they don’t have to?) when we checked with Sceptre, we were told the flight was leaving at 8:00 am. We had to inform them of the difference in departure times.....when they checked, they told us we were right. Sceptre should have notified us, not the other way around!
Review by Randryia1 year ago
Great trip, all accommodations were taken care of all we had to do what get from one city to the next. Would have liked to have stayed a little closer to Dublin on the last night. We had to leave for the airport so early to catch our flight.
Review by Bozdocu1 year ago
The packages they set up are amazing! As a first time user there are some things that I was not sure about. But, I was given direct contact information for each inclusion for our package so we were able to navigate if any issue came up. Simple to book and I would use them again anytime.
Review by CStella1 year ago
You can’t beat Sceptre’s customer service and value. Their partner hotels are first class and Sceptre is extremely accomodating. I can’t believe how much got for such a low price on my most recent trip to Southwest Ireland. My Sceptre agent, Julie Ann, worked with me through many changes and made my trip special.
Review by Dupsie Drahony1 year ago
Great trip. However our reserved car was not available when we landed at Dublin airport. We had to wait 2-1/2 hours for the car. After an overnight flight, we were tired and unhappy about the situation.
Review by Lipovinciuc Derrow1 year ago
I went on a trip to Ireland this past Sept and my experience could not have been better for my wife and myself.The trip was extraordinary and a big part of this was due your travel agent in Rockville Centre his name is Will and he could not have been more helpful, from recommendation and bookings of hotels, places to see and restaurants to eat at. He is an asset to your travel agency. Thanks for everything you did Will
Review by ComaK Shaduwa1 year ago
Great Staff, excellent customer service. Our package to Ireland was fantastic- excellent hotels! I would travel using their company again!
Review by FoxykPlay1 year ago
Sceptre really came through. We enjoyed our independent fly/drive vacation to Ireland immensely! It went off without a hitch. We were very pleased with the B and Bs we picked thru the Voucher system, each one was unique and welcoming. The rental car was comfortable and fit all our luggage.We will recommend Sceptre to all our friends ☘️
Review by Pansy1 year ago
Third time using this great Ireland special at Adar Manor. Have used the condos each time and they are hard to beat. Carpets are looking a bit tired...wish there were normal coffee makers (US-type). Miss the pedestrian gate for accessing Adare town without driving and parking. Hope that is temporary due to construction.
Thanks again for a great stay.
Review by Shandrisse Khedun1 year ago
ACCOMMODATIONS AS WELL AS OTHER PARTS OF RESERVATION ALL WENT SMOOTHLY.
Review by Nanayi2 years ago
I would give a 5-star rating for ease of use, price vs. value, and responsiveness. My only issue was a car rental that was booked by Sceptre for Dublin but should have been at Shannon. It was an easy fix, though. Overall I was very pleased.
Review by Deckers2 years ago
Our confirmation said Adare manor would be closed the entire 2016 year. We just got back and it's still closed.
Dan Dooley did not have a van for us. We booked 7 months in advanced and no van ??? We waited over a hour then we insisted on a ride to Adare. Needless to say we had no van until later that day.
Prior to our trip we called Sceptre several times with questions and left messages and voicemails for the manager and no one ever returned our calls.
Review by Sashorna2 years ago
Very friendly and helpful reps. Booking B & B's was a bit laborious. Like all tours, there are some hidden costs. Very good trip though and a good experience. We would book with Sceptre again
Review by Babymum2 years ago
It was a great trip! No problem, except when I made
Reservations with you I said I wanted two
queen beds because I was taking my Grandson on a graduation trip.
Every hotel we had to wait for them to find
a room with two beds!
Your sales people should listen!
In Europe when you say two beds they think
You want one bed!
Review by Fredshirley2 years ago
I loved the experience of staying in a castle. This is my second time, and I will do it again.
Review by Trazmo Abrini2 years ago
A great experience!
We had a great experience with Sceptre Vacations. Booking our vacation was fast and easy, and during our trip we faced no complications at all. I would recommend Sceptre to friends and family when booking vacations.
Review by Petanec2 years ago
We thoroughly enjoyed our Classical Greece vacation. We stayed in Athens at the Hotel Electra which was in a great location. We love the restaurant. Then we travelled via motor coach to 3 other cities - each one about 4 hours away - Olympia, Delphi and Kalambaka. Great for history buffs. Many museums and ruins to see on this tour.
Our Sceptre Travel Agent, Julie was wonderful in helping us every step of the way. We would definitely book with Sceptre again.
Review by Tarcilio2 years ago
This was my third or fourth Sceptre vacation. They have all been exactly as advertised. Nothing more nor less.
Review by NKenny2 years ago
We couldn't have asked for a better experience on our first visit to Ireland. The itinerary we received was well organized, easy to follow and included amazing attractions. The voucher program was very easy to use and made the trip effortless. Our accommodations were top notch as well. It was more than we could have ever anticipated!
Review by Blcloui2 years ago
Rental car company held us up an hour, then brought us to the wrong terminal, we missed our flight and had to buy a new flight out of pocket and then rental car company lied about when they dropped us off.
Review by Oudom2 years ago
The overall trip and organizing of the trip was amazing there were some outings that we did not care for. For example, the Amalfi coast drive we took was not a trip we would reccomend. They also promised us they would send us either passport covers or travel tags and we got neither. Its a little thing, but if you promise something, you should deliver. All of the other adventures in Italy were great! We loved our hotels and our excursions. Our travel agent was able to plan the trip within a month. We were also able to make some last minute changes which were great.