800 slides were shipped for a first time order.
Called weeks later as I had no receipt by them but verified delivery.
A few days later they "found them in the receiving area".
They offered a $20 gift certificate in amends.
I reviewed an discarded trash some weeks later due to travel.
Checking out, they had revoked the credit.
I called to question. They stated they would investigate.
Now a couple weeks later, the web site says they are shipping.
I called again, they say they will ship at the end of the week.
On the revoked credit memo, they said they will investigate.
I'm hoping to see my sticks and originals.
I will post again if the quality is poor.
Bottom line, they talk a good story. It's not true.
Use them at your own risk.
I'll try someone else next time.
Review by Helvecio3 weeks ago
I have used ScanCafe TWICE. Their work was acceptable the 1st time. I have YET to see the current digital conversion. My rating of (2) stars is to express what I believe is deceptive advertising. My 1st use of their scan services was due to an advertising campaign ScanCafe ran that said "Pay ONLY for the pictures we scan" or words to that effect. ABSENT from that advertising was the asterisk and language that explained that you could only omit 20% of what was submitted from scan fees. Since NEGATIVES are a STRIP OF CONNECTED IMAGES, - the actual bill I received was a whopping 500% higher than I had estimated because I was being charged for 80% of what was included (instead of the few images that I had actually wanted to be digitized from the negatives submitted). NOWHERE in ScanCafe advertising was mentioned that I'd be charged for 80% of all images on the negatives and since they will NOT RETURN YOUR NEGATIVES until you pay - they have you over a barrel. The second time I used them was for a video x-fer - on sale at 50% off. Up front they billed about $11. I expected to pay $11 when complete. Nope. $21!
Review by Keala Varavin2 months ago
They did a terrific job and made the experience easy. Since this was my first time using this service, I was a bit skeptical because of all the scams out there. I am very pleased to say, this is in no way a scam. In fact, they communicated well and kept me in the loop along the way. It did take longer than I thought it would take, so patience is important here. I would definitely use them again!!!
Review by Nancina Lengton3 months ago
I wish ScanCafe didn't depend upon discounts, and just advertised everyday pricing reflecting the current discounts. But otherwise they do a very good job.
Review by Supersixty3 months ago
Loved the professionalism and online help. I would definitely use ScanCafe again! The quality of my pictures was great.
Review by Ccosy3 months ago
I have trusted ScanCafe with my family's precious memories on four separate occasions to date. I am 100% pleased with the results, and find their customer service to be excellent. In fact, one time, I sent a bulk order of 1,000+ photos, and they actually video taped themselves opening the package to give me piece of mind that my package arrived safely and was handled with care And, I am gathering up my next batch of photos to be digitized by ScanCafe. I would trust no one else as much as I trust ScanCafe.
Review by Janbee3 months ago
I have used ScanCafe’s services three times over several years. They have done excellent work, are very professional, handled my photos and negatives with great care, and they are also great communicators. I highly recommend ScanCafe!
Review by JaQuavius Mehluli4 months ago
quick turnaround, excellent service, great results
Review by Doniyor4 months ago
Excellent service: really a model of its kind. The product was as promised and I would highly recommend this company.
Review by Jangosta Vigliorolo4 months ago
Great service! Good communication.
Review by MoGo4 months ago
ScanCafe lived up to all expectations. The quality of the digital conversion was excellent. They kept me posted on the progress as it occured. Once done, I was provided both a digital CD and the originals. I do highly recommend ScanCafe.
Review by Leefiya4 months ago
The scans were excellent. Scan café kept me apprised of the status. Their communication and security procedures are wonderful.
Review by KCor4 months ago
I realize the images on the slides were not the result of a professional photographer and they were dark. I was hoping for better resolution in the end product. In addition, I really don't appreciate the constant emails. I made a purchase. I will come back to make another purchase when I choose to. Not because I've been bombarded with spam emails.
Review by Mischief4 months ago
Communication and support was always available when I had questions. Quality of work was superb and I am recommending ScanCafe to all my friends. Thanks for restoring so much family history.
Review by Sannette4 months ago
The scanning was done well with some difficult, old photo albums.
Review by Verto4 months ago
I have worked with Scan Cafe a few times now. in each experience they are clear and helpful as to what i am to do and provide them with, they then maintain contact as to the process of my project, including elected delivery, and then follow up.
Review by AndyWoo4 months ago
Finally found a business that would help me organize my 32 slide Carousels from the last many years, along with several of my mother’s. Got them put on flash drives for Christmas gifts for my children. Have been recommending this service to others already.
Review by Rangimahora4 months ago
They did a great job. A couple of the slides were printed backwards. Some of the slides were very old so I guess they couldn't be enhanced better. I will use them again. Great value.
Review by ZacSsm4 months ago
Review by Millen4 months ago
Scan Cafe is amazing!! ! I lost our family photos about 20 years ago and then stumbled upon the negatives in a old suitcase. I never imagined they would turn out as great as they did. I highly recommend Scan Cafe. From start to finish everything was handle professionally, efficiently and the quality of the scans are outstanding. Thank you! My family has been having fun going through old memories.
Review by SangYa4 months ago
Happy with the scans of my slides. Shipping is a bit confusing and on the high side...
Review by Bindya4 months ago
I have been using ScanCafe for over 10 years and I am always happy with the results.
Review by Patie4 months ago
I submitted 2 carousels of 80 slides per tray, I always mark TIFF with a professional enhancement, I also specify TIFF on DVDs.
I received my trays back, with no DVDs. I received a worthless e-mail that Scan doesn't provide DVDs anymore, even though that is what I always request. I received a stupid nasty note that if I wanted them on DVDs I would have to pay extra. I also received an e-mail that I could download from the Scan site, you can't provide TIFFs as downloads and I have no use for JPEGs. I won't be using Scan Cafe in my next order, highly disapointed with the company's response to my order considering it has been paid for, and I never received information on the list of scanned files that I couldn't open and preview that I sent with my last order.
Review by Tete4 months ago
A good job at a fair price.
Review by Hamed Branco4 months ago
The single most important factor of the service provided by ScanCafe is that they can be trusted with the only copies of your valuable images.