I am writing to complain because sbtpg is withholding my tax refund. My direct deposit date was initially 2/10/2016. When my funds were not deposited on that day it prompted me to check back with the site. The site then told me that my identity had to be verified. I called in on Thursday (2/11/16) and the automated system told me that my bank had rejected the transaction; I waited to speak with a representative to get instructions for rectification. I took the steps for verification as told and sent in my drivers license the same business day (2/11/2016). I was advised it would take 2 business days. In the meantime I called my bank to see why they rejected the refund, they had no such record of any deposit attempted. So this morning (2/15/16)after checking the site it told me that my account still had not been verified. The message on the site prompted me to call because I know I did my due diligence in preventing this sort of action, for the second time. On the second call to the company I was greeted by an agitated, interrupting, uninterested, and impatient representative who made me repeat myself at least twice on every question. (I have a southern accent, but gosh!) He was rude but he gave me answers, as far as how true and accurate these answers were was another story. The representative went on to explain to me how I would receive my refund. He told me that the verification process takes 5 business days (longer than the site falsely led me to believe), he then told me it would be another 5 business days before a check would be mailed to me, and another 5 business days for mailing: an expected refund check arrival for 3/5/16. I asked the representative could I have the money deposited into my account since that was what I paying for-the answer was a flat "no". I filed my taxes on 1/25/16 and I may not get them back for 6 weeks--I could have gone snail mail if I'd want that sort of turn-around-time. The representative I spoke with today let me know that he only works there and there's nothing he can do about it. I could have filed my taxes by paper for FREE but I choose this route because the last 5 years I have done this seamlessly with no hiccups, but this year, it's turning into a nightmare. I make very little money, work long hours, full time student, full time single parent, and very stressed out about this situation. Where I spend my money I spend it wisely because I know I have many responsibilities. This was a waist of my money this year and am requesting all of my money back for this service.
Review by PerryBeaver5 years ago
TurboTax Took My Fed Refund
I am writing to report fraudulent actions by Santa Barbara Tax Products Group and Intuit/Turbotax employees regarding my $6394 income tax return. In short they will not give it to me.
Santa Barbara Tax Products Group colluded with intuit/turbotax to defraud me of my $6394 federal income tax return.
The scam happened as I was finishing up my tax return on the turbotax website when I authorized Turbotax to take their fees from my federal tax return.
At the next step, I was asked if I wanted to have them buy amazon gift cards with part of my refund. I said zero. (actually it is a sliding scale from zero to the whole amount and I slid it to the zero end of the scale).
I have been attempting to retrieve my refund for about a month now, but they refuse to even discuss it with me.
I believe the transaction or the software is fixed to not allow a customer to say zero. Or someone in one of the 2 companies changed my selection. Either way someone acted together secretly to achieve a fraudulent, illegal or deceitful outcome and they are holding my refund as hostage.
Please help me solve this theft and it would protect the public from the same fate as I have experienced.
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