Eccellent service. I routinely receive products within 1 or 2 days
Review by Pickering2 years ago
Ordered a case on friday, arrived saturday, lowest price and very well packed. Will do business again!
Review by Analina5 years ago
I unfortunately end up ordering products from SB Supply. My mistake, I should read these review before and also how company excuse all cases and never apology anything as you may see in these reviews.
My story was that I ordered Bluelounge StudioDesk on Friday at 11;19 with information, product in stock and "Gratis verzending, de volgende dag in huis" so I was hoping that delivery could be even on Saturday but latest on Monday. I was prepared to be at home on that day. I did not recevie tracking information on Monday and sent email to the customer service. Asked when they are going to deliver my order as I was expecting to get it on Monday. Later on afternoon I recevied mail from customer service telling that they courier can deliver it earliest on Thursday so that I must be at home. No apology nothing, just telling like a fact that delivery will be on Thursday. I sent right away email back and requested delviery on Tuesday due to it is atleast next day from Monday. I even gave extra time so that I can accept delivery on Wednesday before noon. I did not receive anything. Today, Tuesday, I sent mail again and I got reply from director excusing stock error and matter of fact that this product is special product and they must always arrange courier to deliver this item. Also he confirmed that itme will be delivered on Thursday. I worte back that you are still telling in your web same story, order today and tomorrow at your home. If they are aware of this stock error situation and special delivery, why they do not correct things. So far they have not come back to me. I requested still delivery on Wednesday before noon. 1 week delivery time is not accpeted if sales has been made with 1 day delivery time. Very bad customer serivce and arrogant attitude.
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