i decided to cancel my xtra vip membership because i often forget about subscriptions and do not buy lingerie enough to sustain the $49.95/month and was wary of the 'skip' option. called and they canceled my subscription but lo and behold, my &99.90 of credit (2 months worth of xtra vip membership) was gone. i told the person on the phone this and they said they had no way of viewing my account, or my credit, yet they knew exactly who i was when i got on the phone. also, before I canceled, there was a message that says that credit remains regardless of membership. but this was obviously not the case for me as all of my credit was missing. the people who run the customer service line are obviously reading from a script and do not have full access/knowledge for actual customer assistance. very very disappointed and angry with this service and i expect a re-fund, will be calling again soon and hopefully will receive some sort of assistance.
Review by Osgari3 months ago
I love Savage x Fenty !
Review by Jarrus3 months ago
the WORST customer service. they totally messed up my order and they weren't going to do anything about it. normally I don't like making a big deal about that kind of thing but I pushed back and they finally helped a little. Bad bad bad bad customer service for a "VIP membership".
Review by Oldrustynail3 months ago
Great quality and very beautiful pieces
Review by Luminous3 months ago
Good quality products
Review by UuniQaa4 months ago
horrible customer service, the worst ive seen, they are ugly and mean. product is ok but not the best, cant be bothered to return it bc they are so awful to deal with
Review by OpenChina Tsimpinos6 months ago
Amazing products and good quality
Review by USPnet7 months ago
I have been trying to contact customer Servisces to change the banking account details to another account. I have called the customer help line in the time allocated and am being cut off. I am finding this process impossible on the web site. Would some from Fenty customer Servisces be able to assist.
Review by Nursesuz7 months ago
Like the products but got a premium plan I am unable to cancel
Review by Hilliota8 months ago
I am currently trying to place my first order on the site from Australia and running into a few issues regarding the links, savage membership and mobile site. I tried to call the customer service number which would not connect(?) and can not find any cs email address or other contacts ... I still want to place my order but it’s been difficult so far, I had to google ‘savagex customer service’ and am posting this in hopes of any viable reply or information please& thankyou. I do realise this is in a ‘savagexfenty France’ thread but I literally exhausted Options and am confused as to why there is not more tech support for such a big brand 😂
Review by Brandon Leidigh DeLaZerda8 months ago
GREAT PRODUCTS !
I love it the materials are great, the shape and coulours are too, I recommend it around me and everyone loves it
Review by Nibaldo8 months ago
Mauvaise qualité et défauts, beaucoup trop cher pour ce que c'est.
Bad quality, defaults, too expensive for what it is.
Review by Politipod Saleeby9 months ago
The quality is poor, and customer service is poor. When I attempted to cancel my membership after receiving my package it wouldn’t let me and so I tried calling but no one ever picks up the phone when I call 1855SAVAGEX so I then was charged 49 of credit, which I don’t want to use because again, the quality is poor. I then called Fenty Beauty to see if they could transfer me to Fenty savage and the woman on the phone said no, with no explanation.
Review by HilariousPT Khadiri9 months ago
First order at savage x fenty arrived as expected. The size is perfectly fit.
Review by Augusta Suth9 months ago
perfect, good quality
Review by Nemanja10 months ago
I will not ever shop here again i have to canvel my credit card because they keep charging me $50. not for orders. i ordered 2 bras it came to $33 and thats is all. Next thing i know i being charged $50 without further orders and there is no way to speak to any customer service agent to stop or reverse or investigate so i havw to cancel my card. This is a mess im so diaspppinted amd angry.
Review by Nastasheah10 months ago
it was a good experience, the delivery was so fast ! I love the products, the only negative point it’s that little to expansive, but the quality is here.
Ririh, u are the best !
Review by Tschigo1 year ago
One word, j’adore !
Review by Pluto Törnström1 year ago
Amazing customer service but logistics need work. I have never received emails from them despite purchasing deluxe membership, checking my email preferences and spam, and speaking with customer service to ensure all my contact info was correct. Never received my “free return” that I sent back months ago. Messy.
Review by Kirila1 year ago
Easy and quick delivery. Just not impressed with the quality of the panties. The bras are fine. Overall a little pricey for the quality
Review by Gradijela1 year ago
I love the brand, however it s a pity thats for the moment thé collection is small. Should propose more basics
Savage X Fenty France is rated 3.0 based on
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