I purchased a slip and knickers, the slip was a poor fit top didn't align with the bottom. Customer service is a joke. I got caught out by becoming a member, don't sign up as a member unless you want to spend £49.95 a month they take the money out of your bank account and refuse refunds so your money sits in their pockets even if you don't want to buy I'll fitting underwear.
Review by ApolloKen3 weeks ago
I have tried to cancel my VIP membership several times. I spent one hour on live chat which kept aborting then I decided to 'skip' the month as I wasn't having any luck cancelling the membership but the website has been broken (on mac/apple) for days. I will now be charged £50 again which I will have to claim back.
Review by Architects Dunnum3 weeks ago
Best service ever
always fulfilling my queries and expectations
Review by Mysterion1 month ago
After signing up to become a member for the discounts you have to 'skip the month' within a 5 day period every month otherwise £50 will be taken from you - I have had phone problems recently and have only just discovered that £100 has been taken from me as my phone hadn't reminded me to skip. This is so frustrating as a student who can barely afford other things such as food and travel!! It's very sneaky and I feel quite conned especially for a celebrity who is meant to be creating clothing for inclusivity and representation rather than to scam people for even more money!!
Review by Robin1 month ago
I am extremely disappointed in this company. I did an order once and forgot to cancel the subscription on time, so I got charged £50 as a credit. What I didn't realise was that after I cancelled the subscription and did my "last" order to use up the credits, I automatically entered the subscription again. So now I'm sitting here with £100 credit that's got taken from my card (it's an account I don't check on the daily so I didn't realise they took money from me for two months in a row). Once again I did my LAST order just to use up the credits and this time I got charged the wrong amount (it didn't take into the consideration that I signed up for the VIP membership again). When I saw that I got charged the wrong amount I contacted them, only to take to really unhelpful and rude staff. I can't wait to return my order and never deal with them again!
Review by RachelB Yard1 month ago
Beautiful underwear that is super comfy, even for bigger girls.
Review by Clawzy2 months ago
Fits true to size. Great service. Gorgeous designs!
Review by Narah Jattanna2 months ago
I called regarding my latest purchase to see if I could change the size and colour of my item. The lady who helped me gave me very clear instructions - she made it super easy. She also sounded really positive which I really rate when it comes to speaking on the phone. I will however say that it's actually quite difficult to use the website sometimes, which is why I called. The phone number was also not in plain sight which was quite annoying. However the help I got was great.
Review by Nblaser2 months ago
I have bought a lot of savage x products before and have always been very very happy with the items, amazing stuff! But the last batch of knickers which I tried to exchange for different sizes/models, basically I never ended up receiving. I got email notifications that they had been sent three times, and two times it was to the wrong address and another time, my package never arrived. This lasted almost 2 months and in the end the purchase was just cancelled and I was refunded the money. But I really wanted those items and unfortunately now some are out of stock. This was my first bad experience where I had to spend a lot of time on chat with savage x staff and wasted a lot of time, but never got my items in the end.
Review by Srichary2 months ago
Ordered 7 times from them and didn't return a single item!
Review by Faryn Malass2 months ago
Ordered a bunch of bras without realising I was signing up to be robbed of £50 every month for the privalige. Very shady practises to steal money from people on a monthly basis from a very famous person who's obviously a greedy pig if this is how she treats fans.
Avoid like the plague!
Review by Govindjid2 months ago
I got an email from this compony where they were trying to reach me my complain. And got even more furious than before. The brand had a chance to regain my trust by taking steps after my complain which it hasn't done.
I found this email highly offensive as all what I saw there was brand trying to tell me what I have done wrong. In fact there was no apologise about the fact that it was scamming its customer by enrolling them into the membership without really notifying them. I wont' believe this system works like this not on purpose especially as I found out there are SO MANY people who had the same problems with me. I was churched almost £50 pounds for two month in a rough (so it's £100) for one item which in fact was five times cheaper. I would like to get my money back but as I see the brand is not planning to do and their message was just a part of being completely not empathetic to customers as the whole service of this brand in general.
Review by Viksud Mammulaji2 months ago
Extensive colour and product range.
Customer service could improve.
Review by Sergini2 months ago
Excellent service. I love everything I've purchased. Which has been 3 separate sales in the last 6mths.
I love everything...
Review by ThenewLorna Ghaffary2 months ago
Amazing service! True to size products, very cute and comfy. Membership is worth it if you remember to skip months when you're not buying from them. Can't recommend enough!
Review by Aduccio Joneidi2 months ago
Quality of these garments have been completely consistent so far. The mesh material they use is so soft and feels very luxurious. I have loved experimenting with their styles and can’t wait to see what else they come up with. I just wish they didn’t sell out so fast in my size and could restock more frequently, otherwise this is a brilliant lingerie brand. Thumbs up!
Review by Noordzee3 months ago
Hello, yesterday I placed an order and today I discovered that friend of mine arleady ordered the same thing (we are both buying a gift for a friend). Now for hours I've been trying to cancel my order before its shipped. Can you help me get out of this situation?
Review by Hartmer3 months ago
Whenever I signed up for VIP it wasn't made clear that I wasn't signing up for a monthly subscription charge. I was placing an order through my phone and it came as an option to get 50% off your order before going to checkout. Obviously seeing 50% off, you would click into that. It was only after seeing the £49.95 was taken out of my bank a little while later that I realised.
I decided to keep it and just remember to skip the month. There was a credit on my account, so I ordered something for that exact price. I then noticed that it actually came out of my bank as a charge. I rang the customer service to explain and was told that my order was cancelled and the refund was being processed. A few hours later I decided to call again because that seemed too easy. I discovered that the advisor had done none of this. The next advisor told me that they couldn't cancel the order and the charge was still on my card. She then spoke to a manager to explain and was able to give me my refund and take the order form my credit-which should have been done in the first place.
I cancelled my account online today and that was another headache. Just having someone copying and pasting messages into a chat to try and get you to stay. Then before I could even finish asking questions, the chat was just ended on me prematurely.
Nice underwear and all, but service is just ridiculous. I feel like I was almost scammed into VIP. It was in no way clear what i was signing up for. Especially considering the amount it costs. Any time i have contacted customer service I have been either lied to, let down or fobbed off and have had nothing but difficulty with this company.
Of course it's on you to remember to skip the month, but if I hadn't chased that call up, I'd have been charged both times.
Review by Omaim3 months ago
Im not exaggerating when i say this is the best underwear iv ever worn! Its so soft, it fits me perfectly, its seamless underneath my clothes, its a gorgeous colour. Im completely converted, il definitely be buying from Savage X Fenty again soon!
Review by Xhaon3 months ago
It’s one of my best bras
Review by Benn3 months ago
The best lingerie brand I ever tried... -Tamanna Miglani
Review by Juliemagoolie Jonovich3 months ago
Great fitting and soft smooth materials.
But expensive if you pay full price
Review by JulesKnowsBestYeah3 months ago
Functional and sexy, it runs a bit large so size it down. I really like to wear it with jeans and an open shirt, red lips and ready to go! :)
Review by Mirique3 months ago
Great buys and fits perfectly to size
Review by Jeepey Gundla3 months ago
Great experience! Site is easy to use and the products are such high quality. The membership is a little confusing though.