SaunaInter Reviews

Products you can't find somewhere else, comfortable order processing, good prices, fast delivery to door.

Will certainly be recommending SaunaInter and will use them again. Great value and excellent service, thank you!

Everyting was good. Parts ***** post ***** speed ***** communication *****

Definitely will buy again! Very fast shipping & good prices.

Delivered on time, everything arrived as per description. Thank you guys.

smooth service and great communications with suppliers.

Excellent service, excellent communication. Fast international shipping. Very good prices.

brilliant service, very good communication :)

Quality products, excellent customer support

fast and accurate delivery

Good service.

Use this website for few years. Great prices on sauna spare parts. One downside is Economy delivery is way too slow and Express delivery cost fortune.

a really excellent service
helpful on the phone and reasonable prices

Great customer service, fantastic range of products, keenly priced.

Ordered. was delivered by due date and in good order.

On the 16th of July I placed an order, and paid, for a sauna heater from saunainter. I received no confirmation from them. I dropped an email to them and Nick Smith replied stating that my heater had been shipped. Unfortunately the unit ended up being shipped to Malta instead of to Malaysia (my country). My invoice and account details list my country of residence as Malaysia. I was told that I picked Malta during the self check out as my country of delivery which is impossible and this is not the first time I have ordered anything online.

But, never mind, to move forward I asked that sauna inter ship me a new unit. I requested an upgrade for my heater and paid for the additional amount I was advised of (on top of what I paid earlier). This was on the 10th of August 2018.

Since then I received one auto-reply email from saunainter stating that Nick Smith was on vocation (his spelling, not mine) and to send an email to another contact on their contacts page. I did, I send emails to THREE different company emails and NONE of them were replied to.

Why did saunainter NOT assign someone else to carry on with following up on existing order?

Is there only ONE person reviewing emails at their main listed email address?

Is there no one who can bother to reply despite sending emails to THREE different company emails?

Disappointing if not frustrating company to deal with. Shame to have to come here to voice out my frustration but as they have not responded to any of my communiques directly to them it will be interesting to see their reply.

Update on my experience on Saunainter. My initial order for a 6kW heater ended up being shipped to Malta when BOTH my delivery address and customer details clearly stated that I lived in Malaysia.

Long story short, I asked for another heater to be shipped immediately to me and was advised that the 6kW wasn't in stock. So I upgraded and PAID an additional 62.71 Euro for a 9kW unit.

After much delay and ZERO communication from Saunainter on my email requests for updates/shipping details, the unit was shipped and duly arrived in Malaysia. But instead of a 9kW unit I was shipped a 6kW unit. When I checked back with Saunainter, they didn't apologise, they didn't hold themselves accountable for this further cock up. Instead, they told me to send them back the 6kW unit and only upon receipt of this unit would they then proceed to ship out my 9.0kW. One could argue fraud, for not shipping what was ordered and paid for.

I asked that they send me the correct 9.0kW unit and I would send their unit back to them with proof of postage but was told NO, they would only ship when they had received the wrong unit back. I asked the obvious question, How could I have faith in a company that:-

1. Sent my initial order off to Malta.
2. Sent me the wrong unit subsequently.

I also asked, Why should I have to wait while they sort out a problem created by them?

Buyer beware.

I was a bit dubious about doing business out of England but I shouldn't have worried. Everything was absolutely fine and delivered perfectly. I will have no hesitation in using Saunaintier again. Many thanks to Nick Smith for his patience.

Bought two times from Saunainter without any problem. Superb wood quality, fast shipping and very useful support. Highly recommended.

Professional service!

Prompt, friendly and helpful when I had a problem with a stove I bought a few years ago.

Excellent service, professional personnel, always willing to help. Also after sale support is great. Highly recommended shop.
Renato.

Goods arrived after a short delay and all contact with the representative were friendly and efficient.
Quality of the Alder is excellent. (Still installing but so far so good.)

Stove was delivered on time in a large curtain side lorry. Driver was alone so I met him in a lay by and helped unload. The sauna stove has not been used yet. The instructions were not in English , but are on line. There is one piece of stove that is not mentioned any where. Over all delivery was on time and the stove looks well made , I am looking forward to my first Sauna.

Great customer service, thank you!

Delivering took a very long time due to the fact that not everything was in stock, it took some time before they could ship everything together. But Saunainter promised to keep customers more up to date.
Further: pricewise one of the cheaper shops, they sell good quality brands, the goods were perfecty packed before sending, arrived in good shape. In the end I am a satisfied customer.