Have been studying in Copenhagen for the past 3 months and have been going to SATs in Østerbro and have loved it! Great gym with lots of space and all the workout equipment you could need.
Review by Brezinova4 months ago
So far, I have only had good experiences with SATS Aalborg. Super friendly customer service with a can-do attitude. The personal trainers I have had contact with have been both experienced and up-to-date with the latest in evidence based nutrition and training. Very good selection of quality equipment, great workout atmosphere, perfect central location.
Review by Suranart4 months ago
Horrible support and billing practices
Sent me to 'inkasso' out of the blue without any prior contact – 8 months after the alleged bill.
I have paid everything else. I never received this bill. If it slipped through the cracks, they could just have contacted me.
When I contacted support, they had the most ignorant, don't-care attitude I have encountered in Denmark.
If you're going to do one thing well in life, it should be to never get involved with SATS.
Review by Ahoora Kantis4 months ago
AVOID AT ALL COST!!!! THEY WILL CHARGE YOU FOR THEIR OWN MISTAKE AND TAKE ZERO RESPONSIBILITY. The customer service is an absolute disgrace, this guy Marc is atrocious. He does not listen to what you have to say, blame you for their mistake then hang up the phone. I am not surprised there are many others whom have experience the same disappointment both clients and employees.
Review by Jahedul5 months ago
I write this in English to ensure as many people as possible can read this. I've been a member of SATS, formerly fitness.dk and rejoined at the HØRSHOLM center. I got sick in January and tried to log on online to end my membership - I found out that since the change from fitnessdk to sats, I no longer had access to the online portal, I got no information about this and basically learned about the change from the newspapers. Anyway, I personally went down to the sats center at Hørsholm, even though I could barely walk, to stop my membership - apparently, I should have taken a video of this request as I continued to receive requests for payment from sats. I went back to them and was told that there was no evidence of my request, so I had to go through this process again and this time get evidence - the attendant had to handwrite a note as it was not possible for whatever reason to get a system printed evidence. I was also told that all the reminders for payments - which never reached me by e-mail or post - would be cancelled. This ofcourse did not happen!
Turns out they had recorded a wrong email address in their system, what excuse they have for the information not reaching me by post is still beyond me.
I eventually decided to value my peace and pay off whatever they in their unquestiónably rude and extremely terrible customer service entity decided was due to them. Even this did not solve the problem as 7months later, I received a letter from 'inkasso' asking me to pay the same amount!
Words cannot describe how shocked I am and how badly sats has handled this matter. I had reported this to their customer center time and again, but their response is appalling! They say things like, we can't help you, we will look into this, there's nothing we can do and so on.
I have again visited the Hørsholm center and sent evidence of payment to the inkasso - I really hope this ends here, else, I will consider taking legal action against you, sats! STOP THIS!
I can read in here that several people have experienced a similar treatment from sats, when you stop your membership, they don't reckon with you and just keep billing you for as long as they can! perhaps, its part of their business strategy?
Sats, I put it to you that you are a terrible company towards your customers and before long, you'll learn that in this day and age, no company can afford to treat it's customers badly, the world is watching!
Review by Bekkey5 months ago
Use another gym! If you ever have the need to cancel or change your membership, it will be a pain and they will charge you as much as they can according to contract.
Review by SophieRose Derrow5 months ago
Use another gym! Some gyms are below terrible and if you ever have the need to cancel or change your membership, it will be a pain and they will charge you as much as they can according to contract. Shameless company charging you for things you did not use and rude customer service who will start a fight over the phone with an air of superiority. Good to know how SATS do business in Denmark.
Review by Zahndri6 months ago
In general, I really like the Gym, facilities and staff.
However, at the same time, I have never encountered a more ridiculous and intransparent service. So first of all their website does not work. We used to be able to update the membership online, however, now they just send you back around the website.
I have moved to a new location, meaning that I have had to update my fitness centres.
Before I used 2 centres (Royal and Fields), and I wanted to downgrade to 1 (Royal). As the website didnt work, I went to my centre (Royal) to update the membership. However, they told me that they cannot do that, and I need to go to Fields to do that as Fields is my "home" centre. Once I contacted Fields, they told me that they can't help me and I need to go back to Royal to do it.So in the end, after being sent around and tons of time wasted, my membership is not changed. I feel manipulated and have completely lost trust in the brand. Therefore, even though it has good facilities, I recommend considering other gyms around you.
Review by Steve Kasper7 months ago
You get what you pay for.....SATS in Denmark is awesome... Norwegian SATS could learn a lot...
Review by MiliB Israeli7 months ago
The worst gym in Copenhagen, especially Adelegade.
Review by BigWork7 months ago
I signed up to SATS online where it claimed to have boxing. Unfortunately, it turns out that the local branch did not have boxing. I asked the person at the counter, if I could be cancel my membership. I was informed that I could cancel my membership but I would be charged for the current and next month. I contacted SATS and they replied two days after the fortrydelsesperiod. Instead, they could have waived the fees as I have never used the gym.
If you are reading this, I recommend to choose another gym. I did.
Review by Daysi8 months ago
SATS Frederikssund is a very nice fitness center. Very clean, spacious and personal is always polite and helpful.
Review by Guern10 months ago
Very good facilities and fun group training!!
Review by Oreobeauty Moninger10 months ago
Nice place. Nice atmosphere
Review by Rerison Henkelman10 months ago
Really nice atmosphere. There is a good space for stretching after a work out. Well lit and with lots of natural light through the windows. The staff always say hello and thanks for training when you enter and leave. The changing rooms with sauna and steam room are awesome!
Review by Jnmjazzy1 year ago
excellent gym, i understand that it newly renewed. the setup of place is great, and even on the busiest days is not crowded as much as other gyms.
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