Our flight was cancelled, or maybe delays nobody knows because we got official papers stating BOTH.
But hey, they do not provide you a room or transport. You need to book everything on your own and they get you refunded. So keep in mind to have spare money to spend if you book with SAS.
They have probably outsourced to India their customer help, but they use the signature of SAS Sweden! When we ask where the responder is located, they refused to confirm that they are indeed in Sweden as THEY CLAIM in the signature. This is border legal.
Nevertheless, they REFUSED to provide the legal evidence for the refusal of compensation as they are obliged by law.
Maybe they are unethical as a company, but if the customer service employees had a bit of proud, ethics and shame, then things could be better.
AS always, SAS is offensively disappointing
Review by StephKirch4 months ago
After cancelling our flight from Naples, then sending us hometown copenhagen via Dublin!!! Arriving 12 hours late. Received a mail with link for compensation. Sent all documents. 3 weeks later received a voucher which was less than the amount they agreed to compensate. Complained. Another voucher arrived. Even less this time!! Complained. No reply for weeks. Contacted chat function. Not allowed to talk to anyone about case. But they will contact them for me.Like kcuf they do. Can I ring? No, they have no phones apparently. Logged on to website. Find your voucher. Gone! No case.
WoW you folk. Just WoW. Corporate bullying at its finest. Be warned hard working tax paying people. On we go with lawyers now..all because they ruined my flight. These kind of people are turning our world into a the Trump dump it is. No shame.
Review by TonyGoreel Derrow5 months ago
Without a doubt, the worst customer service I have ever experienced. First, it took two weeks before they even answered one's problems. But the most annoying thing was that they refused to repay my Eurobonus points which I had to pay with because their card payment was not working. But then I realized that they had taken double payment and then of course I wanted to get my points back, but according to SAS customer service it was not a possibility. So they offered either the money I paid with the card OR half the points I paid with.
That is, their offer was that I would pay money + points for their wifi service. Or as they chose to call it "a compensation"
So incredibly lousy. Luckily there are other airline companies .
Review by Pezzer Moodabagil5 months ago
I am really disappointed with CustomerService at SAS. I bought tickets for a flight to Tokyo, after the flight I need an invoice for these tickets. THERE IS NO CHANCE to do it like on other airlines.
I sent more than 10 or 20 e-mails to all available offices in Poland, Denmark and the USA. And there is no chance of receiving the invoice.
It's so annoying that everyone from this company sends me to another office, department or online forms (which don't work properly). I have a small business and icant imagine how it is possible to fu... this basic services like service after purchase. Flight number T8QVBZ
Review by Ehtisham5 months ago
We were due to fly with SAS from Heathrow to Oslo for a short city break in mid July. We arrived at the airport early in the morning to find that our flight had just been cancelled. Eventually, we were booked onto a flight much later that day, effectively losing a full day but no explanation of the reason for the cancellation was ever provided. We were given a leaflet explaining our compensation rights.
I contacted SAS and received an e-mail saying they would respond within seven days. That was in July and despite numerous phone calls, e-mails etc, no response has yet been received.
I will be taking legal action against SAS under EU law, but I wanted to share my experience so other passengers knew what kind of airline they are dealing with. Avoid SAS like the plague. Even Ryanair had the common courtesy to respond when a similar situation occurred.
Review by Acquary5 months ago
This is the worst airlines in the world. Arrogant a******es.
Here is my story. We bought a ticket for my 16 year old to fly with a group from CPH to SFO and paid $1600+ for a one way ticket. Then we found out that the person made a mistake and bought a ticket for the next day flight. I only came to know about this two days before the scheduled departure. So I called SAS to see whether my 16 year old can go on STANDBY - the same route one day earlier so my 16 year old can travel with the group. I was told to show up at the terminal and wait till everyone boards - that's ok. Then they said that I need to buy a new ticket to fly in that flight and the cost is $3700 - irrespective of the class (I was basically paying for the privilege of taking the flight). Since it was very urgent, I paid $3700 and got a business class seat even though there were a few vacant economy class seats available.
Living in the US, we complain a lot about airlines and after this experience I will never ever fly SAS. I have travelled to more than 26 countries around and globe and this is the worst airlines - even the budget airline Easyjet was more accommodating.
They are arrogant as*****les. I'd rather take a connecting flight to/from SFO than taking this third rate airlines. Least to say, I will never go to Denmark again.
I spoke to a Danish friend of mine (who lives in Denmark) and the experience is the same. He never flies SAS. SAS shame on you.
Review by Kinect5 months ago
SAS outright stole $300 that the booking agent promised to refund. And they were snide about it while doing so. Not a reputable airline. Use any other carrier to reach your destination.
Review by Trushank6 months ago
poor experience. got denied boarding, and was rebooked to another flight 9 hours later, without explanation, presumably due to overbooking.
Review by Michkiya6 months ago
Worst fu*kin* airline Service!
Dobbel booking in their system and BANG now you gotta pay 3500DDK more:) Happy holiday!
STAY the fuc* awey from this shitt* airline!
Review by KrabbyCZ Defenders6 months ago
My girlfriend just got a very bad service when her USA trip was replanned by SAS, when they took out a flight from production (IN MARCH 2020). This would cost more money or cut a day of her holiday. That is not fair. She was a long time customer for many years. Not anymore I guess.
Review by DanielMCurrie Dimevska7 months ago
SAS one of the worst airplane company. Cancelled the flight. Then rebooked after 24 hours. No hotel and any compensations.
AVOID if you want to save money time and all the unacceptable treatments.
Review by Mikiya7 months ago
SAS stole 10% off my weekend. A 1 hour and 20 minutes roundtrip waw-cph-waw with a total of 3 hours and 30 minutes delay. Almost 1 hour more delay than the total travel time.
Review by Chilore Belasco7 months ago
My flight was cancelled about 12 hours before departure. I received no direct notification or information about my options. I hurried to book another flight (same class). SAS refuses to compensate me for the difference between this ticket and the original ticket. SAS also refuses to compensate for the cancellation. I am still waiting for the refund of the original ticket.
Bottom line: Avoid SAS. Who knows when the next group of employees will follow the example of the pilots. If you are affected, your trip will be spoiled and any refund/compensation will have to be dragged out of SAS.
Update 2019-06-01: Still waiting for the refund of my ticket which was booked and paid more than 3 months in advance only to be cancelled on the day of departure (2019-04-26).
Update 2019-06-22: SAS now refused to refund my ticket because it was bought through a ticket agency who on their side will not refund me until they get a refund from SAS. SAS now had my money for more than 5 months without giving me anything but headaches.
Review by Moamed7 months ago
Stay away from sas if u can. Literally the most corrupt flight company u can find.
Refunded tickets worth 4200 DKK
Got barely 400 DKK refunded. because of their shady penalty poilicy.
Review by Deomatie7 months ago
They are really great!
never a delay always on time and staff so friendly. Maybe not the youngest of cabin crew but friendly and helpful.
Review by Dashey8 months ago
Transportation, but not good.
Prices are high and service is average at best.
I fly for work and the frequent flyer options and services are almost entirely useless.
Selected seats are cancelled and move on many flights. Priority boarding is useless because it is impossible to reach the gate through the hoard of passengers waiting to board. The lounges are noisy, busy and have poor WiFi. The miles/points collected are next to worthless - a 1 hour flight gets you a bottle of water on your next flight.
They allow too much carry-on and any passengers boarding last will have no room for their bag.
Flight crews are busy and neither friendly nor unfriendly.
The planes are older but normally clean.
Review by Missl8 months ago
Have flown with SAS many times in the past many years, always good experiences, very reliable
Review by Wibe Derrow8 months ago
because of a strike of their pilots during a week in april/may our flight was finally canceled. but SAS was unreachable by phore or E-mail and their information to their passengers was bad. we had to find actual information on internet and never received any message of SAS during the strike. SAS communicated on their website that cancellation of the flight was permitted with a refund, but the site to do so wat unreachable!
we only received an automatic SMS that we could check-in , even though the strike was still going on...... unbelievable!
the next morning we saw on internet that our flight home was cancelled, but about that, we never received an SMS.
we had to buy an expensive ticket home and we asked EU-claim to get an refund of SAS. we'll never fly with SAS again!
Review by Veela8 months ago
NEVER fly with SAS. My father was on flight SK935 from Copenhagen to San Francisco on June 5. After flying for several hours (as far as Iceland), the plane suddenly turned around and went back to Copenhagen, which, in total, was 5:25 hours for nothing. The crew did not even say anything, not until my father asked why he suddenly saw the plane turning around on the screen. It does not matter that they eventually informed the passengers - such a thing should have been done before the plane even turned around as to respect those that are afraid of flying. He has to wait to the next day to catch another flight, which is not a direct flight, and will lose a holiday he cannot get back and the cost of his hotel, car rental, etc. The worst? Having to go through such a horrible experience. If it had been me I would have been scared to death. None of the passengers were informed of anything, just sent to a line with several other hundred people. That he will only be compensated for the flight and not the horrible experience and what it does to you is insane. Fair enough you turn around for the safety of the passengers, but at least inform them what is happening and what their rights are, etc. Also, the problem would not have happened in the first place if the planes were as they should be. My brother also experienced, on another flight to San Fran, that the crew did not ask people to put their seats into upright positions, not did they collect the trash. The only thing saving the experience is the access to a hotel and food that my farther was given. Otherwise inexcusable.
Review by Chanteile Emoush8 months ago
They damaged my checked in bag and stolen some stuff, reported immediately.
They answered only 37 days later, now they asking a police report about the theft, they never told me this before.
I already provided pictures, invoices and bank details but they asking again...
Really unprofessional customer service, they try everything to avoid compensation
Review by Joyi Bernataviciene8 months ago
I am truly disappointed about recent experience with SAS. I am regular traveler with Diamond card, and usually I travel I travel on Economy Plus for overseas destinations and occasionally I put in a bid for upgrade to Business. I did so for by homebound flight from Newark SK902 to Copenhagen on Friday 7. June. The offer was accepted by SAS on 6. June. When I arrived at Newark, I was told that they that there no longer were a seat for me on Business despite the written agreement on mail, due to change of air craft size, which most likely was decided when the airplane left Scandinavia 10 hours earlier, but the outcome (no seat on business class for me) was newer communicated to me. Despite my status as Diamond customer, the seats were allocated to whom who has paid for business class (which I have by using my points) dis-regardless to your status a frequent flyer. SAS has truly shown it business model – used car dealer – who runs away from agreement and sell the “seat” to a higher, despite that a regular traveler most likely will generate more revenue and profit in the long run. I handed in my Diamond Card to the Station Manager in Newark as I told him – it is useless!
Goodbye SAS – it was fun while it lasted – and hello to Finnair and KLM – look forward to book my next overseas trip on business class with you
Review by Krizzie8 months ago
Tried to sign up for a business program via SAS page to purchase a periodic punch card. The reservation failed and the SAS website reported Error 1000 and made a 5000 EUR reservation on my card.
I tried to resolve this with SAS for weeks, calling them multiple times. I still give 2 stars since the lady on the support line is very nice and does everything to resolve this internally.
Review by Valarmathi9 months ago
(Un)Serious Airlines Services...
I was supposed to fly home from Paris with SAS 28th April. Due to the strike I was rebooked after calling them for hours 26th and 27th with no break through to customer service except when I started spamming their facebook updates with angry messages on the 27th. They rebooked my flight to the 29th and assured that they would pay 250eur pr night hotel and 50eur for food. On the 29th I find out that they messed up the dates and the flight was for 28th so I missed the flight and they rebooked me again this time for 30th. They assured me that they would pay for my additional hotel and food expenses. But guess what they will not do?! They do not want to reimburse me for two days additional stay!!! So again this becomes my problem. If you are considering flying SAS because you have been fooled into thinking that it is a decent company that treats people correctly you need to realize that SAS is in the same category as ryanair seen from the customer perspective. Except that their tickets are way more expensive.
No more SAS for me - only when I’m forced to due to corporate travel. As a single private customer you are of no value to SAS.
Review by Libna10 months ago
Way overpriced. You can get the same level of service by using any other company. Quite old aircraft, not great service and poor food.
Review by Danit Derrow11 months ago
Unfortunately, the last experience with SAS is too negative for me to even consider flying with them again. I didn't feel like this when my flight was canceled (something I had to find out for myself) or the many times I tried to contact for updates about the refund I am owed. But it's now been six weeks, still no money back and I was lied to a couple of weeks back customer service told me I would have my money back in a couple of days. I have always been understanding and respectful when talking to the people working for SAS, knowing that they get their fair share of difficult passangers to deal with during a strike, but I can't understand that it can take this long, that there is so little information/updates and being lied to on the phone.