-We purchased a full shower unit just over 1 year ago with a 3 to 10 year warrenty. The unit was faulty on delivery, and had to be repaired in several ways. After they left the shower was leaking, and doors would not stay on, scratches to the shower unit as well.
-Repaired leak as it seemed the wrong fitting had been used.. Waited for other repairs, several repairs later, doors still needed to be fitted properly, as they had the wrong one fitted. After several weeks this was replaced.
-Several weeks later scratches etc replaced.
-After a few months the doors started to loosen again, they replaced one door, new runners. sealant noticed to be turning black
-Recently the thermostat stops working properly and can not be turned, sealent. company refuses at first to take issue, store manager at Zaandam refused to help and said we would have to pay to replace thermostat and sealent.
-Lawyer involved, after several days, told thermostat can be replace but we have to do it ourselves and replace sealent at our own costs for the sealent- 195 euros for sealent and more for the thermostat.
-Lawyer states laws to store manager. Sanisale refuses its own guarentee until the lawyer points out purchasing laws and there own warrant they advertise.
- Lawyer sens a ‘notice of default’, or ‘ingebrekestelling’, to Sanisale.com (this is necessary under Dutch Law to give them the opportunity to fix the defaults)
- The door and thermostat We advised if Sanisale was not willing to repair and replace anything they would be in ‘verzuim’ (‘default’). Then it was possible for me to either claim compensation or terminate the agreement.
- Arranged for the thermostate to be fitted for free, but quoted 195 euros (this takes around 20 minutes, told by Sanisale I am lucky as they usually charge more) to have the sealent removed and replaced. Lawyer offers to pay as its cheaper than court.
- Due to a communication mix up (my fault) we missed there engineer to replace thermostat. Now charged 95 euros for a missed appointment, paid same day. Told now they will return 23rd Decemeber. But then told that we have to pay the 195 before the appointment, and given a few days to do this. So basicly being blackmailed by the company because they are annoyed at being forced to do the work and follow there own policies.
Tried to find out who the owner of Sanisale is as they are all franchises. Impossible to find a headoffice, or a contact to make a complain only the branch managers, who from our experiance dont want to help, just take your money when you buy, and try to charge you for everything else in the future if there is a fault.
in Short the Zaandam branch. The manager is rude, arrogant, and does not follow there own promises. As for the fitting company, now turning into robbers most likely because of Sanisale Zaandam.
Under no circumstance should you use this comany
Terrible service. They do not deliver what you paid. They charge, and give you no updates on whats happening.
You have to call them to get the update, only to be told no the we dont have this product in stock.
When they replaced the thermostat we were told that we were not turning the thermostat tap enough, and thats why it stopped working. When I took the old thermostat which i still have it is rusted in many places around the outside, this is a cheap and poor product, using what seems to be the cheapest material metal instead of stainless steel.
This company is a sham. there have many negative reviews on this site about them, and when mentioned they do not care, check with your friends before using Sanisale, to see what they say!
I had to delay this review until they had been and repaired my shower as there was a threat that if I did not they would not repair the shower........ Would you use a company that says this?
Ive written this so that a member of the senior management at Sanisale can see whats happening, and to hopfully train not just there local store here to me but also to make sure this very poor experiance does not happen to any other customers. Also to there customers to show that actually you do have legal rights, and dont accept the first brush off by this company.
Review by Eftekhar2 years ago
The service of Sanisale Tilburg is excellent. We had some problems with 2 producers and a logistic company, but with the help of Sanisale the problems have been solved. We would recommend Sanisale Tilburg to everybody, they have good products and an excellent after sales service!
Review by CristinaB4 years ago
I contacted SaniSale.nl because I could not order the tiles I wanted at the same great price in Germany. The employees were very friendly and helpful and guided me through the ordering, payment, and pickup process in the Netherlands. Everything went smoothly - thank you very much!
Review by HeiD Sady5 years ago
Fast response, good price and quick deliver. However, the expertise of the online support can still be improved.
Review by Bafford7 years ago
My last order at Sanisale went smooth! Updates on my order we're sent without asking and the delivery boy was very gentile. I recomment this shop.
Review by Rich7 years ago
Fast delivery of the parts I needed and ordered online. Stock overview is nice. Next day delivery is great.
Sanisale works great !
Review by Rskingdom7 years ago
What a fine experience. Prompt delivery of an order and assistence to stow it. Aan exception in these times.
Review by Ebany8 years ago
super fast and high quality
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