Terrible customer service. This is my first time ever writing such a review. I had ordered directly from the website in the hope to receive good customer service and quick delivery as opposed to 3rd party such as Amazon. Website had a countdown clock stating if you order within next few hours you would receive your order by Saturday. In my case I had ordered on the Monday. Saturday came and I still got nothing. I sent email but received no response in fact still haven't. Monday I called, got an international dial tone. Tuesday I called only to receive customer service from a rude woman, when I told her about the clock on the website her abrupt answer was well that shouldn't be on there and how the items are same on Amazon and I could have ordered on there. When I explained I needed the pillow urgently and was hoping ordering it direct would be quicker she then asked how many weeks pregnant I was, almost as though trying to determine whether I need it or not at this point i was fuming and her way to cover it was that she was making conversation in a very condescending manner. Anyways after all that I got "another" sent out to me and I received it in 2 days. Funny because I only got notification of my original order being dispatched after I spoke to the lady on the phone.
Review by Keltouma Buchinger6 months ago
beat pillow ever, i can't live without it
Review by CERCo7 months ago
I would normally put zero stars! I placed an order of a full body pillow 2,5 months before my delivery date because I had trouble sleeping comfortably...Everything seemed fine! 4 days later I received an email from their customer service saying that there has been a refund and nothing else, no reason nor any explanation. Of course I tried to contact them to find out what happened, in case I did something wrong, in order to get the product. Weeks passed but they never replied, so I didn't bother to place a new order! 1,5 months later, they sent me another email saying that the product has been shipped... I mean wth? I'm delivering really soon so I won't be needing the pillow any more, thus I'm not going to get the product even if it arrives so they sent it back! I am really frustrated, this has never happened to me before!
Review by JLSa7 months ago
This did arrive promptly - so sorry, I hadn't realised it had been delivered! Great value, easy to order - glad I did! Will be ordering more next year :)
Review by Jilmar8 months ago
I received a maternity pillow or my wife, when it had arrived it appeared to have a blood stain that was not stated or shown in the picture, I have contacted sanggol and had no reply apart from asking me to review there product. Very disappointing
Review by Zulkefli Heather8 months ago
We have bought 2 x body pillows and 1 x extra long body pillow, also extra pillowcases, really pleased with them all. Pillowcases are good quality and wash well and fit well.
Review by ROConnell10 months ago
I ordered a new pillow and based on the packaging it arrived in it most certainly wasn't new.
I ended up having to go through paypal and after 2 months I have finally got my money back.
I ended up buying the Queen Rose pillow for my partner and it has been wonderful. No issues at all.
Review by Ofenomeno10 months ago
NOT RECEIVED THE PACKAGE YET. delivery date supposed for 27.10 HRM ref number: HRM10460230
Review by Zhehao11 months ago
I have received the wrong size, xl instead of regular and the extra pillow case I had ordered was not in the package.
Review by Josymar Radzikh1 year ago
I didn't receive the pillow I ordered. Sent an email to customer services but didn't hear back. They don't have a contract number. Very poor communication.
Review by Endijs Bolhayon1 year ago
The wrong pillows were sent but these are replaced by the correct ones without any problem. However when I came to return the wrong ones I found that the return address given did not exist. The post office found a known address and so I paid £13. 14 for parcel force to return them only for them to be returned after a few days marked 'no longer there'. I have emailed the company and await their reply.
Review by Beccaoak1 year ago
I have emailed you as I have been sent a regular pregnancy pillow when I ordered and paid for a xl however no-one has emailed me back. It has also got rust marks all over it.
Review by Reinol Derrow1 year ago
Just started using this support pillow and it is very comfy. I’m just 18 weeks so don’t really need it yet but I anticipate it will be a godsend further down the line.. It is quite bulky and heavy but I guess that’s worth it for the level of support it provides. Also happy with price - it seems very good value for money and feels quality. Delivered promptly - no issues.
Review by Bremilda1 year ago
Because i emailed twice last week to say I haven't received one of my orders and had no response. The one phone number I found on Google isn't valid either so I have no point of contact except PayPal. As of yet still no response . I am very frustrated and disappointed especially as I would of left good feedback otherwise for one order that I ordered. The second order was placed half hour later but except for one original email I've had no updates as you did with one before. Sadly this is how it's ended
Review by Jaylin1 year ago
Delivery was really quick. Pillow is amazing so comfy delighted with it
Review by Dyana1 year ago
This is a great product really helping my husband get relief from his arthritis
Review by Waterviee1 year ago
The website stated the pillow that I wanted was in stock so I ordered it. I was sent the wrong pillow and when I queried this they told me the one I want is out of stock but its still showing as available to order on the website. Poor customer service as if they had just told me that they didn't have what I wanted I would have cancelled now I have got all the hassell of sending it back.
Review by CharlotteS Agnola1 year ago
I did give one star as I hadn’t received my order. But now i have my order and very happy with my item even tho it took a while before I received it.
Review by GameSocietyTM1 year ago
Review by Tongyao1 year ago
Quick delivery great product
Review by KSbluesupporter1 year ago
Dear Customer Service
I Ordered 3 weekks ago an items into your web site :
Sanggol® Pregnancy/Body Pillow with Pillowcase
I received emails confirming the comand and also the shipment. :
I've been charge for it but at this day I still have no received the items.
My wife is pregnent and waiting for it for her confort.
Could you please let me know as soon as possible about this issue.
Review by AlannahC1 year ago
Great product and quick delivery.
Review by HPCTechnical2 years ago
my pillow is just what I needed wanted a while for this.
As they were out of stock.
The customer adviser was very helpful sent the link to my email address and was able to buy online.