Bought BMW 4 series 8 months ago from here used and approved and is still under the AUC warranty. car was not properly going into drive from reverse and was making a low rumbling noise at low speeds. I told them both faults happen 10% of the time. They booked it in and took it for a test run and did not hit the fault. I was charged a ridiculous amount for a test drive. I thought maybe they would do some more testing and since i bought the car from them they would help me better than they have done
Unhelpful and disregarding service advisor name: Alex Wynn.
Avoid at all costs
Review by Pustay5 months ago
What has happened to Sandal motors after buying cars and having maintenance done since 1983 the service has got worse and worse.
They keep you hanging on the phone for ages, do not return calls for hours or not at all. This is supposed to be a premium dealer for a premium car but they are far from that. I will not be buying anymore cars from them. This morning after 4 calls over 3 days to speak to service department, I spoke to an adviser who was getting back to me in 15 mins, that was 8 hours ago, still no call back, as usual.
Review by Bafford5 months ago
I purchased a 5 3 Msport xdrive exdemo from Sandal Huddersfield last year which was a first class experience. It had its first service last week, I was offered the new four year service package from Rob the service manager which will save me hundreds. Can not fault anything about my treatment at Sandal..
Review by Alleson11 months ago
Further to previous review, I questioned the amount of the bill for service as it did not correspond to prices on BMW UK website and was bluntly told 'well that's how much it is'. I subsequently contacted Advertising Standards Authority who in turn contact BMW UK. As a result it was established that I had been overcharged by Sandal. I contacted them, raised the issue, they have now reimbursed me.
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