SamsungParts Reviews

I ordered a remote control for my soundbar last month... The order status is still "New Order". I purchased the item when it was in stock and it is still in stock on the website. You probably won't ever get your product. I just bought one on ebay and called it a day

After spending 100 plus on a new plastic jug for the inside of our fridge and including any freight charges we then get another bill saying we have to pay more for freight charges. The jug that arrived also leaks when pouring. A totally unacceptable waste of time and life dealing with these people. Not worth buying another Samsung product when their aftercare is so abysmal.

I originally placed an order from samsung.com in early September. Still never received it so I contacted the company in November and had to place what they considered a "replacement order". As of November 24, I STILL have not received the part I ordered! I called and cancelled and found the part on amazon! Customer service stinks! Waiting for my refund which will take "5 to 7 business days!" Never again will I order from them!

My wife and I bought a Samsung washer and dryer in August of 2019. The washer lid came apart at the seams causing it inoperable. I contacted Samsung parts (J&J International) and ordered the replacement lid in July 2020. The lid was on back order, which I understood with year we are having. I called several times to check on status with reassurance that the part was on the way. I called again on Oct. 15th to find out that my order had been canceled due to the credit card billing address was incorrect and an email was sent. After going thru the process again to reorder, (35 minute) all the information was correct. My new lead time is currently 6-8 weeks. Well I guess, I will continue to meet new people at the laundry mat for another 2 months for a washer that is under 2 years old.

Should Be ZERO STARS BUT HAD TO CHOOSE ONE. The Help I Have Tried to Receive A Few Parts Through Their Parts Warehouse Well $250 later I have to return the door and few parts I received and still can't get anyone to help me with right part especially SAMSUNG. What would be a simple fix they refuse to give me part number or descriptions to fix. ABSOLUTELY FURIOUS AFTER TWO MONTHS PF NOTHING BUT RUN AROUNDS

Ordered a part for our washing machine and put in for 3 day air shipping. 8 days later, no parts. We called customer service, which they brag as "excellent" and waited over 40min before even speaking to an agent. This company is nothing but a scam, steer clear.

I called Samsung to purchase a screw mount kit for a new 82" Q60R. They were little help and referred me to a parts affiliate, WHICH NEVER ANSWERED.
I like Samsung products as I never had any problems with the product. But to buy some screws and dpacers to mount it, they suck.

Absolutely do not order from this company. I ordered a part from this company and did not receive any confirmation that my order had been shipped. Naturally i thought the payment had not gone through or something else had gone wrong with the order so i placed another and set about contacting the company to check what was going on. 2 hours on the phone no response. It has been another 3 weeks since my second order. Terrible service and a broken company. Can't even find the energy to write this review because this company is not worth your time in the slightest. Don't bother trying to contact or even cancel your orders they will not come.

It is very difficult to call them. You have to attempt to dial the number about 10 times in a row for the call to go through. I initially ordered on May 29th for 2 parts from them and my card information was taken to process the order but was not processed until 3 weeks after. I called them 2 weeks in to find out the status on my order for the rep to tell me that my order was on backorder which the rep did not tell me initially. They cancelled my order and they placed another order assuring me that the parts were in now and after a week I did not get a shipping confirmation. I called them today and the rep told me that the order is still on backorder. I was done. This place has horrible service and they will never get my business again.

Unbelievably incompetent. The agents have no desire to complete your order. Their main goal is to get off the phone so they can provide horrible service to the next customer. Getting in touch with anyone is very difficult. They set up case numbers to review your request and tell you someone will get back to you but nobody does. Knowing that I have to deal with this company for replacement parts is a huge incentive to every buy a Samsung appliance again.

They don't answer the phone or respond to online requests for service. If you order from them, you might get your order filled, or you might not. There's no way to know until the goods arrive. If they don't arrive, you will be in limbo forever. I want to cancel my order, but I doubt they'll respond to that either. I will never buy another Samsung product again.

I purchased a needed part from Samsungparts.com for our refrigerator. At the time we were undergoing an extensive remodeling and our fridge was stored in the garage, but we planned on re-using it so we bought the part intending to install when the remodel was done. The fridge was damaged by the contractor and was no longer usable. It had been over 30 days since the order was placed. I contacted them explaining the situation and the fact that the part had never even been out of the box and they didn't care. There was no flexibility in their approach at all, so I'm stuck with a $110 part I can't use. The best thing that could happen to this company is for it to go bust. Horrible customer service. They would deserve it.

Horrible customer Service. Placed an order and then canceled the order and they shipped it anyway. Never answer phone. Horrible customer service should be banned from selling

This is the worst website for ordering parts and worst costumer service ever... Paid for 2 days shipping waitad 2 weeks. Try to call them waited 35 minutes on the phone....STAY AWAY FROM THIS WEBSITE...

Representative was rude and condescending . Must be paid by how much they offend customer. Claim not to be Samsung, but rather J&J International, not responsible for incorrect descriptions on samsungparts.com, but they own and manager the website. I never leave reviews, but these people are horrible. Go elsewhere for parts.

Placed an order, 3 weeks later never received shipping email or order. Called 8 times left on hold for 30 minutes every time and sent 2 emails with no response. Horrible customer service, will not buy any Samsung products anymore since this is the only site with legit Samsung parts.

-1, lousy , lousy customer service two days 124 minutes on the phone still no contact with a rep. Call back option does not work at all , newest one every half hour on the phone the automatically end the call. Poorly trained employees or not enough

Tried three times to receive service manual still a no show, don't know how much wasted time on the phone talking to reps. who are clueless.

Bought a brand new Samsung Refrigerator and could not get anyone to send filter. called 1-800 - Samsung who told me to order on line at samsungparts.com but part never came. Called samsung 13 times in 2 days after waiting over two weeks for the filter. Samsung gave me various numbers to Factory Outlet who sent wrong filter and would not send new filters - [still waiting on refund]. Called back and samsung gave me J&J vendor who did not have a valid phone number. Called back samsung who told me that's all they could do and the phone number dropped several calls. Still have no filters. Terrible customer service. Do not buy any appliances--even new!

9 days for them to ship an in-stock part. 6 days to respond to a simple customer service inquiry. Part did arrive in good condition.

If I could give less than 1 star, I would.

I had a Samsung front load washer. When what we thought was the spider arm (a flange holding the drum steady) had broke, we realized that this company was the only place we could order a replacement part. When I first called about the part, I was quoted around $100. I called back maybe 10 minutes later once my husband and I decided to go ahead and purchase the part and was then told it would be over $200 (red flags). It was still cheaper than buying a new washer so we went ahead and ordered.

Flash forward, the part arrives (in a completely tattered box. it looked like the shipping department just shoved it in a too small box with no regard) and we literally take apart OUR ENTIRE WASHING MACHINE to get to this one piece, only to have the specialized bolt break off, leaving the flange permanently attached to the drum. Since I was going to have to buy a new washer now anyways, I called about the return process. I was informed that I would be responsible for the shipping costs of returning the item (red flag) and that my return would be processed once they inspected the part.

Behold my surprise when I receive a call about a week later stating that I would not get my refund on the return as they believed I had shipped them a USED PART. I called and spoke with the Customer Service Supervisor, explained to her my frustration, exactly what happened, and even sent her the invoice for my new washer to show the ridiculousness of the accusations. I get a call 48 hours later only for her to tell me that the returns department isn't budging and are sticking with their story of me keeping the part they sent and sending them my used part. Reminder, MY USED PART WAS STUCK TO THE OLD WASHER AS THE SPECIALIZED BOLT BROKE OFF IN IT.

This company is a scam. If this is the only place to get Samsung parts, I will no longer buy Samsung products and I will let everyone I know aware of this terrible company and that they are better off buying new devices/machines from another brand rather than replacing the Samsung ones once they go out.

Bought ice maker for Samsung refrigerator. The part arrived with the tab broken. The ice maker also did not make ice when installed. I tried to return it using their website and was told I would be contacted within 1 day. I never was contacted.

I then initiated a refund with the credit card company for Samsung's sending me a broken, nonfunctional part. Samsung's response was that "I never even notified them of my problem." Thank goodness I saved their email acknowledging that I had indeed tried do get them to accept back their broken, nonfunctional part.

Not worth the headache! Just stay away from these people!!

Model number QN75Q6FXZA Need to know model number for TV Leg Stands for the tv. I purchased a display and it didn't have the leg stands with the tv

Official Samsung Parts vendor website. does what you need it to do. find a prodcut, and order the parts you need

I decided to order a new ice maker thinking if I had any problems it'd be best to have the OEM part and Samsung authorized parts dealer. Big mistake. Ordered part 2/22/19 and part came damaged. Plastic electrical connector was shattered into about 20 pieces. Bubble wrap was great around the sides but none on the ends and that allowed part to slide back and forth and destroy connector. It happens, I understand. So after several emails and calls they sent a new part. However this time it was a completely different and wrong part. More calls and emails and they had me ship back the 2 icemakers they had sent me and said they'd ship the new (and hopefully correct undamaged part) once they received the 2 returned parts. So I shipped off the return on 3/22 and according to UPS tracking they received it 3/27. It's 4/5 today and still no new part so I call them. Yes they received return, no they hadn't shipped new part. Claimed they didn't know they supposed to. They refunded me my money and I informed them I'd order my part elsewhere. 6 weeks, 7 emails, and hours on hold and they still failed epically. It would have been quicker and easier for me to book a trip to South Korea and pick up the part at the factory myself. These clowns are totally incompetent.