Every experience has been miserable and demoralizing. They don't keep any specs on the products that they sell in Canada, despite being Canadian. For example, do you want to know the maximum amount of RAM your laptop can take? Too bad. The model isn't listed on any website, and the people on the other end of the phone or who email you back don't know. I actually had a guy google it while he was on the phone with me, and I had to point out to him that opening up the machine and doing a cursory look at the components would show that no, the first google result of the US model that you pulled up is not the same. Most recently, same laptop, had an issue with the BIOS. Was trying to get a bit of information to do some troubleshooting. Apparently my issue was trying to install Windows on my laptop. I mean, it hasn't had Windows on it in over two years, and I never mentioned Windows or Microsoft in my detailed 200+ word email that described the steps I had already taken to solve the problem, but hey, now I know that if I need any help on installing Windows, I can drive three and a half hours to the only licensed Samsung repair shop in my province. A place that doesn't answer the phone, so I don't even know if they could help. Ended up being a lesser drain of my time and money to just order a new motherboard. God these people are awful. If they held the cure to my child's cancer, I would rather make funeral arrangements than deal with them.
Review by Houle1 year ago
I bought an s7 nice phone went to sell it to get money to upgrade to an s8 only to be told the phone had screen burn a fault well know to samsung as I was assured how come they have not sorted this fault out and why so expensive knowing thier is a fault and customers lose money on them not an incentive to purchase another samsung phone
Review by Mahari1 year ago
Repair under the warranty is a SCUM !!!. Due to bleed of the screen , had the screen replaced by people sent by Samsung on its behalf.
I believe the new screen was a pre used one ,that had been returned back to Samsung as a faulty one by other unhappy customers.
After this happened ,the problem got even worse, when reported to Samsung , they didn't accept my claim, when asked by me why they did it for the first time even though the issue wasn't as bad as after the new pre used screen was used , I was told they had wanted to make me happy ? :-) What an utter nonsense ! - this only confirms that Samsung has some faulty screens in circulation for its customers who report any issues under the warranty. One of the four tv's corner bleeds so badly that I have decided to take this case to The small claim Court as I can't watch the tv the way I should have.Please, beware of them , I will never ever purchase anything from Samsung ! Samsung 55KU6400
Review by Nancyjo1 year ago
great products !!
Review by Skdhir7 years ago
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