Their GPS trackers are terrible. I had a 40% failure rate with excuse after excuse, lie after lie! If anyone wants more info feel free to call me on my cell (801)388-1205. Brian. Dont fall for this garbage...absolute worst customer service ever!
Review by Wartuna1 month ago
Samsara is by far the best ELD and connected sensor provider, they have the best of leading edge technology properly backed by a caring and highly qualified sales and support teams, keep growing and keep evolving past the other legacy providers.
Think beyond, keep innovating and continue to great success!
Review by Hanibal Benzilio2 months ago
Good company to work with. Very on top of customer service and tech support. We have 76 of their gateways in our trucks and the cameras are very high quality.
Review by Lcilf2 months ago
Quick resolution to most issues
user friendly dashboard
You can only review camera data that is classified as a harsh event after 24 hours. I would like to be able to retrieve regular driving events for training purposes.
Also, on two occasions the system has gone down causing data not to be pulled accurately.
Review by Ashhh2 months ago
At the moment we use Samsara for the dashcams they supply. These dash cameras have increased our safety awareness with our drivers. Not only are these cameras easy to install but they work amazingly. Plus as an added bonus, you get real-time LIVE tracking on every truck that has the vehicle gateways. All around I would rate Samsara 5-stars. The support team is super responsive and very knowledgable. I would highly recommend Samsara.
Review by Amanullah Hergaard2 months ago
I've tried 3 GPS trackers in the past 7 years. This is by far the best. You can see your vehicles location in motion. Really cool
Review by Neeld2 months ago
I am not really happy with the customer service and camera devices. It’s our 2nd week trying to order more devices and we can not get a hold of our rep.
Review by Hayzell2 months ago
Easy, easy, easy...it takes very little input in without sacrificing the output. Real time data that allows for coaching when it matters.
Review by Hattah Chhorng2 months ago
We run local routes, being able to always find where the trucks are is so helpful. We are only using a small percentage of samsara’s capabilities, but will continue leveraging more and more.
Review by Franvo2 months ago
The system is good, but was lied to when I started the contract. Now I'm stuck paying ungodly amount on 9 ELD's when im only using 4 of them because we down sized. They wouldnt even take the old units back, instead they wanted me to pay the full price thats left, just to let the other ones that arnt being used go. WATCH OUT when talking to a recruiter, they will tell you anything to get you to sign the contract.
Review by Sukkin2 months ago
Not satisfied with Samsara ELD. Horrible and slow costumer service/support, usually not solving the problem.
Slow lagging app.
Randomly changing duty status by itself.
Review by Television Vavrinak2 months ago
Very satisfied with Samsara
Review by EOsorio2 months ago
Started out really great but I have been experiencing issues over the last few months. I do appreciate the excellent customer service, and that they are always striving for improvement.
Review by Albrey Duhansky2 months ago
We have had many devices break. The support team is often slow to respond. The sales staff is great but reliability is key for us on this tracking.
Samsara is a great company and stood by the devices but reliability is so very important.
Review by Rexanna Turcinovic2 months ago
Using Samsara has been one of the best decisions that we have made as a company. One of the best endorsements that I can give Samsara is that it simply works and it works better than its competition. Other systems that we had were not user friendly and had frequent issues.
The Samsara dash cameras have mitigated many accidents that were not our fault. The driver training has absolutely helped us coach our drivers and they have greatly improved their driving habits. This is a direct result of the feedback from Samsara. The ELD's are also so easy to use that local drivers are volunteering to go the ELD route so they do not have to fill out any paperwork.
Review by Sunilc2 months ago
Game changer! This has made our lives so much better. A parent calls or the AD calls looking for the bus, there it is...nothing feels better than being able to give quick answers...
We are just starting school and already Samsara has been instrumental in helping us track buses during the first hectic days of school.
Review by ChrisDarton2 months ago
GREAT, EASY, PRACTICAL AND COMMERCIAL
Review by Alexandria Maynard2 months ago
True user and love there service has turned around our driver and mad them more successful thank you Samsara. Samsara’s team is the best at answering any question and help me anytime I would recommend it to everyone
Review by JPauly2 months ago
System works Great but sometimes its switches from.off duty to on duty.
Review by Corderry Jakimavicius2 months ago
For the most part, it's a good system. But, if you have any other apps you want to use on your tablets, you will run out of data and they won't work once that happens. They tell you that you can get rid of your roaming data plan saving you money, but in the end, you will pay at least that to purchase more data from Samsara. I've also had issues with data not resetting at the beginning of the month. It's the 5th of the month, and I still don't have data reset on 1/3 of my vehicles. And no one can tell me why.
Review by ErreDi3 months ago
Company is just growing TOO FAST that is not CARING about it's customers!
We have referred 5 great affiliates and using them for over 2 years while growing our fleet as well.
Since we started with them there have been a lot of issues with their equipment which we worked with them getting replacement. Their attitude was ridiculous saying that the "fixed" without charge. We have been sent contracts for bus upgrades instead of just the replacement units and therefore double charged every month. Now they like us to pay for the extra contract claiming they never sent the contracts over. Were seriously considering buying off the contract and moving on! Owner is also never present!
Sure, I'm with Phoenix Bus Inc and I have already been in contact with your supervisors but no reasoning with them.
Review by Annanas Gururaja3 months ago
This is the best very easy
Review by LiveNSF Arintok3 months ago
Their support system has always been quick to respond when I have a question. We have been with them since before the ELD mandate and are EXTREMELY satisfied with the service.
Review by Kavia Ryander3 months ago
Excellent product, support service, and customer service.
Review by Balesh Luen3 months ago
I really like Samsara, they have always helped us if we needed it and so far everyone has been very friendly. They add new features that are very useful and if you don't understand it, pick up the phone and call them. It's like having your own team.