my instillation didn' t go very good. there was a hole in a pipe and water came in the livingroom under the wall from the tub. Next the hot water wasn't turned on. The rug cleaning people came and dried the water with a blower going for 2 days. All seems good now and I am at last enjoying the tub and shower.
Review by Auludag2 months ago
Our walk-in tub has been in place for about a month, The installation and clean-up of the work area was accomplished in less than a day and without any problems. The installer, Mr. Jackson, was polite, friendly and very skilled and professional. We have not experienced any problems in the use of the tub to date and have enjoyed both tub and shower and especially appreciate the ease in entering and exiting the tub safely (the primary reason for desiring the walk-in tub). .
Review by Mannylene5 months ago
NOT HAPPY WITH THIS TUB IS AN BAD IDEA?!!!!!!! Just had it for 2wks only used the 5 times and this happened. We woke up Saturday(6-15-19)morning and our kitchen was flooded. The bathroom is above our kicthen and we had about 6 inches of water in our kitchen. All of the kitchen is not usable and all of our new appliances to. So if you folks have this kind of money to thourgh away my wife and i advise not to do this. Because of bad service and and when the servicemen comes out their plumer crack shows when bent over and have no belt on very disgusting and sicking. Just need the tub and kichen fixed now. Please dont purchase this product youll have nightmares the rest of your life.
Review by Idros1 year ago
Customer Service is HORRENDOUS. DO NOT PURCHASE A SAFE STEP TUB. I had to call 2x for a tub who makes claims about being the jaguar of TUBS and I’ve had it less than a year.
I was just told warranty does not cover the key pad which allows for the lights and jets to turn on. It was suggested I call my own electrician and pay for it do I might get reimbursed. WHAT?!
Review by SteveT NigelBarnett1 year ago
Tomorrow will be exactly 3 mths. since I used the newly installed tub. Yesterday was the 3rd day the hot water has cut off before reaching the level of the seat. Adjoining showere & other 3 faucets still dispensed hot water, Telephoned Warranty service tel. no. early yesterday and have received no reply.
Review by Mill1 year ago
Think about it before signing up! We've had our Safe Step Walk-In Tub a few weeks. It has been used 3 times, with problems. Don't make the investment unless you have money to spare. I think of the tub as a giant albatross. Would have been happier with our initial plan to increase the size of our shower, adding a seating area. It would have been a huge undertaking but the end result would have been more workable than what we are stuck with.
Review by Brandilin1 year ago
was not happy about the install person. they punch hole in my wall. will have to get this fixed and repainted.
there is a learning curve on using the tub.
Review by JanineTraveler1 year ago
Best installation, so clean afterwards ,you hardly knew they just installed the BIG walk-in tub.The tub experience is Fantastic! EVERYTHING the salesman represented was true regarding the tubs performance. Simple instructions for ease of operation.
Review by Menandros1 year ago
Installed in one day, quality job and quality tub! Absolutely love it!
Review by LMat1 year ago
We had a walk in shower installed. The installers was very friendly and knowledgeable of their product. We felt the price was high based on the size of our shower. The salesman gave us the wrong panels, but my wife like the panels and we excepted them.them.We gave 4 stars based on price and wrong panels.
Review by Gerasimus1 year ago
The sales rep explained everything very well. Let us know all the bells and whistles about the tub. He also did some comparisons to other products before we made out decision. We were working with a contractor at the time the tub was to be installed and both parties worked well together to get it installed and not be in each others way. Great job!!!
Installers were very professional and did a great job of installing the tub. Very well done.
Review by Ophel1 year ago
We love our new safe step walk in tub. It was installed in one day. The guys who installed it was very professional and cleaned up behind them. Love the micro bubble setting. I would recommend this tub for anyone who has trouble getting in and out of a regular tub.
Review by Dgitan1 year ago
i like using it for my wife, who has dementia, she likes it. what she doesn't like it take to long to fill up. once fill she;s ok with it.
Review by Luz Castro1 year ago
I have only had the opportunity to use the tub once. I have been traveling and using the shower at the club. I need to view the CD and relax in the tub. I am in the middle of doing taxes and remodeling /re-organizing my home. Takes a lot of work, never a dull moment.
The one time I use the shower and had the heat on when it was cold it was nice. I am not ignoring you, just trying to get myself organized and set up a little. Thank you. Barbara A. Drabek
Review by Loachy1 year ago
Safe Step Walk-In Tub is by far the best choice we ever made. I can’t tell you enough how comfortable and relaxing it is to lean back, relax, and have all your problems just “Float” away. Thank you so much for my new relaxed world Ii enjoy so much!!
I would recommend thiis to everyone.
Our thanks to the company and to the salesmen who were professional and courteous. We are grateful for you making our life so much easier!
Mark and Nancy Dronberger
Review by Bafford1 year ago
IT IS EXCELLENT. HAS REALLY HELPED MY FEET AND KNEES. ARTHRITIS. I HAVE ABSOLUTELY NO COMPLAINTS - JUST WISH I HAD BOUGHT IT A LOT EARLIER.
Review by ElizabethQuichocho Imzan1 year ago
We love our tub and use it as much as possible.
Review by MatskevichM Benterman1 year ago
The tub itself is great, the heater doesn't seem to work very well. It would be nice if the sprayer had multiple settings.
Review by Shelfield1 year ago
The installers did a good job and the tub is working well.
Review by DexiTheGreat Schollnberger1 year ago
They were nice, energetic and very kind
Review by Deved Demonz1 year ago
I am pleased with my walk-in tub. Right from the start, all people involved in the sale and installation were very knowledgeable. I was so surprised when it was installed how it just fit right into the decor of the master bath. I am loving taking a bath again. I feel safe and I know how good hydrotherapy is for the circulation and healing. I would highly recommend this company if you are considering having one installed.
Review by CelesteT1 year ago
From the very beginning I was treated with respect and the salesman, Installation crew, and follow-up emails and phone calls were professionally handled.
Review by Eddir1 year ago
Everyone has been very Professional in dealing with the Safe Step Walk-in tub. The Tub was installed in a timely fashion and explained in every detail.
Good Job Thanks.
Review by Mtangas Brixa1 year ago
Again I'm posting that I am not happy with my safe step tub. It's too small and cramped for me. I can't close door will sitting which was one of the selling points. I contacted my sales rep but he said nothing could be done. For the money I would think THEY WOULD BE BETTER. They don't seem to want to help me ,each time I use it I'm sorry I bought it. Judy Marzolf
Review by Marynell Nevelle1 year ago
I had a car accident about 3 yrs ago and it was hard for me to take a bath or shower because I couldn't stand very long so the safe step tub was just what I needed I can sit down relax and enjoy my time in the bathroom. I use the Jets quite often which is a plus and a added bonus for me. I truly love it and would recommend it to anyone.