Very, expensive compared to other competitors. Unbelievable bad customer service. This is a Swedish company with a 8-5 customer service limit with a "back to morrow" message in the chatt window. Took five days to get an answer through e-mail, but it was a cut and paste answer and even not related to my question.
In top of that - you are only limited to buy BTC - at least if you are a Swedish customer...
Review by Kayedelle4 months ago
Very smooth transaction.
Review by Celesse LeBoniqua5 months ago
I accidently typed the wrong address for my wallet and sent my money wrong. The support helped in a GREAT manner. Extremely helpful, patiance, understanding and good persons in general.
App is working extremely well, easy to use etc. KEEP IT UP!
Review by Siptea7 months ago
Very helpful people, explaining in a very easy way how to proceed.
I will ask them agian if I need help and recommand them strongly.
Review by Kere7 months ago
Great costumer experience and good fees.
Review by Bilbo Ulvan8 months ago
You guys blocked my account after payment and it is now saying invalid account ? You want to rip my money off without refund , no reply on emails , you don’t pick my calls and no way to contact you guys , scammer
Review by Argiminio1 year ago
Really impressed with the service and the the platform as a whole... Buying bitcoins with swish is amazing and the fastest method I have seen so far. Really recommend this platform.
Review by AnaFFL1 year ago
Too much delays , sometimes it's fast and good and sometimes it takes countless hours
Review by Ruthwick Kanagarajah1 year ago
I have tried to buy some Bitcoins and also my sister did the same. Unfortunately my bank called me later to inform me about some strange transactions going on in my Card, they said that someone has ordered some Chinese products from my card.
They were the only one who had access in my Card details. Let's not speak about large fees they have!!!!
Review by KundEEro1 year ago
After sending the BTC, there was no indication on my account page that the coins had been recieved by Safello...
After 6 confirmations, still no indication that I sent Safello Bitcoin...
Next day, still no indication that I sent Safello any BTC.....
Its now 1:30 pm (Sweden Time) and now there is indication that they recieved my BTC, but its now pending????
Something is not right!
- Not to show customers of an impending transfer is poor service
- Not to show customers that BTC is recieved and being confirmed is poor service
Ive used a lot of services in my time and Safello is the worst by far, with an account page that provides no feedback to the user, which can be manged by an API very easily.
If such basic things are not implemented, then I would guess that management has no idea what they are doing, or do not understand the requirements needed for users.
All in all, I would say that Safello is managed by someone that should not be in charge, as it doesnt take a genius to know what needs to be done and in saying that, can be done by anyone with basic coding skills.
I hope Safello appoint someone with basic competency to take over and manage the company, because after all this time, Safello should not be in a state that looks more like ALPHA testing platform!
Comments about verification are irrelevant, as Safello was doing the right thing as they need to comply with KYC and other legal requirements.
Its purely the user experience that is below acceptable and that is throughout the site...
I dont recommend using them, until they get the basics right!
Review by Premchand1 year ago
Evelina was very helpful in answering my query. She's very responsive and efficient.
Review by Sanidin1 year ago
Most importantly, great customer care! The page has its limitations, but the simplicity trumps that, perfect for both the youtube generation and the newbies. Great service, and a great addition to the crypto cosmos. Thank you!
Review by FrostyCoon1 year ago
Tried to buy BTC on Saturday. Selected a payment specifically for instant delivery. Instead the system flagged the order for manual review. I needed the BTC for a coin fork on the Sunday, so delivery on Monday would not be okay. No support was available at that moment, however 4 hours later, I was contacted by support and they did execute my order and the purchase was in my selected wallet within minutes, as agreed. After discussions with support, it turns out that they had been given new compliance regulations by their governing body, and as such, certain orders need to be manually verified. This is something they are working with the regulatory body to change, but is beyond their control. Had this order been placed during regular working hours, I'm sure it would have been promptly executed. Prices are very steep in comparision to places such as Kraken, but they can actually deliver on the promise of instant delivery via Fiat. Overall, a stressful transaction, but I do appreciate the help I got from Customer Service, and they have been very professional in all communications.
Review by SailorClaire1 year ago
• Best support in crypto. I've been in this industry for 3 years and the experience I've had when it comes to support from the majority of the services I've used have been frustrating. Some of the reasons have been slow responses, sometimes no response and poor communication skills (It takes two to tango so take that critic with a pinch of salt). Safello's support have been consistent and excellent in all the points above. Try them for yourself :)
• Payout's the same day. If I send the BTC before late afternoon I get money to my account later the same day. That is a god sent for a person like me (sometimes poor planner). I guess it has a lot to do with my account being Swedish, don't know if the same rules apply for every user.
• Complies with regulators, witch I think strengthens (and weakens) crypto's future.
• High fee's if you ask me
• (Warning, broad stroke statements on the way, I might be wrong) Not enough anonymity. I believe It's because Safello wants to comply with the Swedish government and they have no choice but to, witch i think is great for many reasons. But it's at the same time contra productive to what this amazing tech might bring the world. In Sweden we aren't worried about our government controlling us by taking our money or assets (at least not me), but in many places in the world knowing and having access to peoples economical situation is a way of controlling them. I have root's in Eritrea were this is prevalent. For that reason I am a an advocate of privacy. This is a big and sensitive topic if you ask me so I recommend you do your own research into Safello's level of anonymity. It might not be an issue for you.
With that being said, I strongly recommend Safello.
Review by Claylon1 year ago
It's a scam. They say they can't verify the documents and then ask for more. In all they now have my passport, selfie with passport, two utility bills downloaded from the company websites. Now they want more utility bills.
WHAT THE ACTUAL F. FOR?
Review by Shonn Romina1 year ago
From verification to buying it was such a smooth process. especially Marcus helped me out at each step to understand the intricacies and important stuff involved.
I would love to have them segwit address validated so that the transactions are even faster.
Review by Nakedo1 year ago
Safello is a company/service that genuinely is a breeze to rate with 5-stars.
The service is fantastically easy and straight forward to use.
Customer support contact is professional, efficient and delightful.
Using their services allows me to feel safe when investing my "old money" in the "new money" crypto space. So if you like me are interested in the crypto/blockchain-world but don't have time/knowledge to safely traverse the world in-between I would recommend Safello as a guide to doing so.
Review by Galanos1 year ago
fast and excellent support!
Review by Colverson1 year ago
I am very new to the whole crypto world so had huge reservations about who to trust with my hard earned money. Had looked at possibly all of them. Most had not point of contact and an email with response time of 48hours etc. I find this quite appalling as most are only a couple of years old and especially avoid the scrutiny of regulations. Speed, complete trust, fair price and really good customer service was important to me. I am so pleased to really make this well deserved recommendation that Safello and especially Marcus went beyond my expectations and the call of duty. I am very pleased to recommend them and wish them all the success. I could go on. Thank you Safello, Marcus, Dan, Evelina. You guys were there guiding me through the dark avenues. Ps they are also regulated and supervised by the banking authorities and financial services.
Review by Pimu Nessmann1 year ago
Very bad rates which are not justified by a poor website that has way too many limits & controls.
At best OK, but better to look elsewhere ......
Review by Leighanne1 year ago
Very good service from ADAM.
Review by Nohalk1 year ago
Possesses one of the best customer services that I ever experienced. Always gives the proper information and helps to solve the problems. It's regarding one of them and just because of that it deserves 5/5 stars from me.(Annika customer support at Safello).
Review by Isaacson2 years ago
BS rates. All I can say, don't use this site.
Review by Orflaith Moorosi2 years ago
Totally new to bitcoins etc and v confused about all but got good email help from a real person (Annika) at safello. Bought £200 worth of bitcoins (2 x £100) and after about 12hrs or so they both ended up in my separate blockchain wallet. I realise the rate is not the best so they obviously take a decent percentage but they at least did what they said they would, there was a human being available to help and I got my bitcoins transferred, so all in all I give them a 4/5
Review by Edwardsc2 years ago
Fantastic! Can pay using Visa/ Mastercard and works like a dream (coinbase is always down it seems). Price listed includes card fees unlike else where too so works out great!