Batteries in our home safe failed after 10 years. We couldn't find the "get out of jail" manual keys but there was a key code on the safe.
Ordered replacements from Safe Options then the originals turned up about 2 hours later after a full house search. sent a message to Safe Options as they had not despatched yet and they refunded the payment within 60 minutes.
Paid via Pay-Pal which makes payments and refunds easy
Review by Bakhtawar Sen8 months ago
I ordered a safe from this company and the contract stated FREE DELIVERY, 2 days before they rang me and said they wanted to park an 18 tonne lorry outside my house in a close for an hour. I said they could pick up and drop it off but not block the close.
DESPITE THE FREE DELIVERY ON THE CONTRACT
THEY HAS THE GALL TO TELL ME I HAD TO PAY £170 EXTRA FOR DELIVERY IN A SMALLER VEHICLE.
I CANCELLED THE ORDER.I DONT DEAL WITH COWBOYS LIKE THAT WHO BREACH CONTRACTS AND REPORTING THEM TO TRADING STANDARDS
Review by Bimpe1 year ago
I bought a fairly basic safe following an online search. (#100022124) Courier delivery was extremely prompt (effectively next working day). The safe was exactly what I expected and functioned perfectly. Unfortunately it was marred by the powder coating on the corner of the door flaking away revealing bare steel. I know these things are not works of art, and they are never prominently displayed, however this less than perfect finish did disappoint.
I contacted the company with photo's and got an immediate phone call in return apologising for the problem and advising that a replacement would be provided. These safes are of German manufacture and Quality Control is not normally an issue I was advised.
A courier arrived to collect the original. Another courier delivered the replacement - which is perfect in every way.
What a brilliant company to deal with. I can highly recommend them.
Review by DesigNO1 year ago
This company was amazing I had three lockers and lost all the keys I contacted safe options and they asked for the embesled code on the lock which I provided not even 24 hours after order my keys was at my door would recommend to anyone
Review by Chrystalynn3 years ago
The customer service was slick but I can't get the keys to work in the lock. I have spent £20 and tried twice but neither set work- so left with no resolution.
Review by Lucat Untitled3 years ago
Great product and great service
Review by LouKimp3 years ago
Helpful, professional and supportive for the needs of our community project.
Review by Roaf3 years ago
Good price, quick delivery and a good safe.
Review by MaryD3 years ago
Ordered a safe and was told it was not in stock after paying for it. Offered a replacement which was more in cost that they agreed to exchange with no extra costs. Then invoiced for the extra costs. Delivery address wrong on invoice and instructions only in deutsch.
Review by Terrapin3 years ago
Good service, no problem.
I e.mailed them and obtained a discount on the internet price as I was ordering a large quantity.
Delivered in two batches due to quantity, both arrived on the dates expected.
Review by Muthamma Hoos3 years ago
Review by Ooley3 years ago
A user friendly site with accurate descriptions of products which are delivered the day after order placement.
Review by Calimero Podstawka3 years ago
First class safe everything I wanted I was amazed at the quality. My concern was the possibility of fire damage that's why I went for the key system no plastic to burn in the event of fire. Well chuffed with my buy.
Thank you Guys
Review by BTanguay Lati3 years ago
Good service and did what they said
Review by Ron Palmisano3 years ago
Very easy to order online, electronic communication was excellent, goods arrived on the date they were supposed to - good comms from carrier as well. Would recommend and would buy again.
Review by Hitobatosai3 years ago
No issues with safe options as a company just the product because the first machine arrived damaged was relatively easy to get replaced although could have done without the hassle, worse was extra cost as fault wasn't found until it was installed, broken battery housing so it cost us twice to get someone in to fix it which was annoying and made it more expensive than it needed to be.
Review by AlHilalie Shaiju3 years ago
Prompt service, exactly what we ordered
Review by Rhalik Derrow3 years ago
Easy website to navigate, found the ideal product (convex driveway mirror) but missed the 10% discount offer until after paying. Phoned up and there was no hesitation in refunding me the saving. Product arrived within 3 days and is exactly as described. Easy fix-up, does the job now much safer exit onto otherwise blind bend.
Review by Angelsaez3 years ago
Delivery was quick. Website is easy and straight forward to use.
The safe is sturdy and compact as described.
Review by Sibena Ayars3 years ago
The Account was opened straight away. The delivery / Installation team were First class. Nothing was to much bother for them.
Review by Yogiswanto3 years ago
Ordered a key over a month ago and it still hasn't arrived. Took the money out but still no key. Wouldn't use this company again
Review by LauriMiller3 years ago
'Next day delivery' means next day delivery. Safe exactly what I needed.
Review by Unkown3 years ago
I was about to go on holiday and realised I had not organised a safe since moving house. The Safe Options was easy to negotiate and gave me a huge range of safes from which to choose. Once I had placed my order, the safe arrived quicker than I had expected - in a couple of days. It is a no fuss service.
Review by Hidiho Ringheim3 years ago
We buy the 4 high charging lockers on a regular basis, very professional and efficient service, we will continue to use Safe Options for as long as they will have us.
Review by Stockholm3 years ago
Thank you for all your help in dealing with unexpected changes.