easy process but the price was increasing by the minute which I thought was unfair
Review by Jxn2 months ago
Sabre are stealing customers money, they are very happy to get their premiums each month , but leave you in the cold when you most need them.
I feel robbed by their methods of avoiding to settle claims as it is supposed to be.
Insuarance is a payment made for unforeseen circumstances which we cant avoid but when you claim, they accuse us of committing an offence and withold their obligations.
Please people avoid THEM at all costs
I thought I was insured with RAC until I was referred to them as my Insuarers
Review by Larsq Derrow2 months ago
A good service Kelsie the customer services assistant was very efficient and dealt with my daughters renewal in a very confident manner.
Review by Brandnamesauthentic Hanimyan3 months ago
Excellent service, very efficient, easy to read documents and good competitive prices
Review by Elyi3 months ago
Fast, easy to arrange, very competitive, looking forward to a trouble free year.
Review by NapsiHAHA3 months ago
Very competitive company.only thing is when you phone a operator they cant adjust your policy unless you go on line and do it yourself. Ile leave another review at the end of my 12 months and let you know how it goes.
Review by Rukoi3 months ago
Do not under any circumstance have these as your underwriters .... I had a claim that took a year and a half to settle and every time I chased it up was told that they had JUST that week chased the claim up ... huge premiums as an open claim on renewal was a complete joke ! I had to chase monthly for anything to get done and when I made a complaint got a not our fault letter it’s the other insurers !!! The only way it settled was between solicitors after I gave them the vital piece of information that Sabre hadn’t given them .... I make sure now I know the underwriters before I go ahead with an insurance.
Review by Masuhiro3 months ago
Very easy to work with and helpful, polite and understanding
Review by Sean Woodard Daugnore4 months ago
So i needed to make a claim against TPI because i was reversed into. This company passed it to 2 different companies kept me waiting for 60 days before telling me that the TPI said it was my fault and i would have to pay my excess. Shame on you.
And shame on you Sainsbury's Bank Car Insurance for using Sabre!
Review by SDave Gindila6 months ago
Currently trying to sort out a third party claim for an accident which was not my husband’s fault. Sabre’s processes are not fit for purpose, it’s staff genuinely don’t care about the people they are dealing with. Truly appalled by their service.
Review by Margith6 months ago
UPDATE TO BELOW - after waiting 48hrs for a call back from Sabre, which didn't come, I rang them first thing this morning. I was told they had made arrangements with a Scrappage company to come and collect my car, I was speechless!! No one had contacted me to explain a decision had been made by an inhouse engineer who based on the info that my cat convertor had been stolen, estimated the repairs would cost in excess of £1200, so deemed it a total loss! My car has not even been inspected yet. I said this will not be happening, I was not going to let a company tow my car to a scrappage firm and wanted them to arrange for an assessor to come and look at my car to make the assessment in my presence- this is part of my policy.
Sabre have now passed this to an Assessor and I am waiting for this to happen -
I've also said that if the report still deems it a total loss I will cancel my claim - so you can probably see that is what the final outcome will be. I have been backed into a corner by Sabre who are quite happy to write off a perfectly good car instead of repairing it - I've looked at costs for replacement catalytic convertor - £100 from a London company, maybe the lambda leads need replacing, another £10 - £20 and a couple of hours Labour- this does not come close to £1200! They are inflating repair costs and making up figures to get out of doing repairs. I have been so upset by all of this and can't believe a company can treat paying customers in this manner!! I'll be following this up with a formal complaint to Sabre and to the Financial Ombudsman.
Last Friday I had my catalytic convertor stolen from my car while it was parked in a Cambridge Park and Ride. It was immediately reported to the police and was caught on cctv and the theft witnessed by the site manager. I reported this to my car insurance broker Sure Thing who logged my claim and passed it onto Sabre. I was given an incorrect telephone number to contact them on and told to wait for a phonecall from Sabre about my claim. I chased this up on Tuesday first thing, to be told my claim had not been activated. I explained my situation, I have a car that is undriveable due to the criminal damage, I live in a rural location and need this to be rectified as quickly as possible. My claim was processed and passed onto the repairs team, I was given the garages details who would arrange to do the repair, collect my car and supply me with a courtesy car. I was told someone would call me within 2 1/2 hours, they didn't and I rang the garage myself. They said they had little info about the repair from Sabre and also it was unclear who had to provide a replacement car - they didn't have one available! Told she would need to contact someone else to check this information and would call me back - they didn't! Yesterday first thing I called the garage to find out what was happening. The receptionist I spoke to couldn't help and took my details and said someone wouldcall me back. I got a call from the garage to say they were too busy and couldn't do the repair so they have passed it back to Sabre. I ring Sabre repairs team to find out what is going on. They tell me it's been passed to another garage, I'm given details for them and told they'd call me about the repair. 9.30am the new garage calls me, they are a bodyshop and I'm asked what damage I have to my car. I explain it needs a catalytic convertor replacement as it was stolen, I don't know if there is any other damage underneath the car as it's not been inspected. I'm told they have 1 mechanic and it's a mechanical repair, so they are not sure they can do the work. After 2 conversations with her manager, they still wouldn't say whether they could do the work and if they could it would take a week or so as they too are busy, oh and they don't supply courtesy cars!! I called Sabre straight away to tell them this and that I'm not happy about it and why are they directing me to a garage which can't repair my car and give me a replacement car! I'm paying for this in my policy, this is not ok! They tried to find out why the garage would not do the work and provide a car and now it has been escalated to the Network Management Team who are going to try to resolve this issue. It is now Thursday, I have not yet had a call back from Sabre, I have chased this numerous times and feel like I'm banging my head against a brick wall. I will be calling them again tomorrow to chase this, as I need my car repaired and I won't be fobbed off.
Communication is awful, they are very reluctant to ring you back, they would rather email you. I've had one letter from Sabre since the claim advising me to call them, which I have at least 2 or 3 times a day since! I'm frustrated and find this whole thing exhausting, especially as it was a criminal theft from my car - not something you expect to return to after a days shopping trip.
I will be leaving Sabre when my policy ends in November and I won't be touching them again for any kind of insurance in the future.
Review by Pollylww6 months ago
Don't be fooled by the Response to my post of September 1st. I suspect they thought a posted response would make them look like they cared. They just wriggled out of it on a ridiculous technicality and showed absolutely no interest in long term customer retention.
Review by Azd7 months ago
Their attitude to and their treatment of the elderly is disturbing.
Once they have made a decision, it stands, regardless of the facts.
I have never before described dealing with any company or individual as disturbing. The kind of disturbing you would not expect outside of dealing with incarcerated psychopaths.
One star is far too high.
AVOID AT ALL COSTS.
The reply from Sabre is just fake platitudes as part of marketing.
Sabre has been given the policy number, on several occasions, along with why I feel there is a problem. This should have been a simple matter to resolve. Their staff have made it otherwise.
The amount of stress I have been caused by Sabre, could kill, at my age.
Their handling of the matter has been so appalling I have left my first ever review.
Halifax car insurance can no longer, whilst underwritten by Sabre, in my opinion, be considered a reputable company.
Review by Misssimona Ammunition7 months ago
They look to penny pinch on everything and make claims very difficult. Quoted a really weird clause hidden in T&Cs to avoid paying for a broken windscreen repair which normally has a standard excess of seventy five pounds.
Don't bother unless you have to.
Review by Marsellus8 months ago
I took out a car insurance policy with the Halifax last Sept 2018. In June this year received a letter from Sabre to inform me that my car had been involved in an accident on 13th Feb 2019, and was apparently a write-off! I immediately thought this was a scam so I called the Halifax to inform them, I was shocked to find out that Sabre were my insurers and that I should contact them.
On contacting Sabre I was dealt with by a (couldn't care less) unhelpful young chap I've since found out was called Charlie. I asked some fairly simple questions that apparently were to difficult for him to process like Where did the accident happen? and Who
was driving? What was the damage? etc etc. In the letter it stated that my car was beyond economical repair!!! I'm still driving the car it has never been involved in an accident and I requested that Sabre send round an engineer to inspect it asap as it was parked on my drive virtually every day after dropping my Daughter off at school.
I did not even know what make and model of car that I'd supposedly hit (and obviously left the scene which is a criminal offence!) so someone had made this unsubstantiated claim against me and it was Sabre's duty as my insurers to obtain EVIDENCE from the third party to either prove or disprove this allegation! I left this with Sabre and heard nothing more.... By September my policy on this vehicle and my other car were up for renewal so I went online and got quotes only to find that as there was an outstanding claim I couldn't get insurance!!! I was fuming!!! I am now dealing with Luke Barker at Sabre who has assured me both in an email and on the phone that this CUE has been removed according to all of the insurance companies I've tried IT HASNT!
If Sabre had acted promptly and efficiently working on my behalf as my insurers, the bogus claim made against me in February should have been RESOLVED in February not left until my policy renewal date!!
DO NOT USE THIS COMPANY! APPALLING CUSTOMER SERVICE!
I have been driving for 33years and NEVER have I ever been refused insurance until now thanks to Sabre! I intend to take this matter further watch this space!
Review by Kaffers8 months ago
Woeful service. No communication, very poor customer service with staff being downright rude. I'll be leaving. Best to be avoided.
Review by Phyliis Hinkhouse8 months ago
Unethical Practices: I got a call from this company as one of their insured clients had crashed into my car while it was parked and unoccupied. The Sabre sales adviser, Mohammed, was very rude and blunt and got most of his facts wrong when describing the accident and potential damage to my car. He kept asking if I had instructed repairs on my car, which I had, as I had reported the incident to my own insurance company who were very professional and, as it was not my fault, had authorised repairs. Once I informed Mohammed that I had reported the claim to my own insurers, he got irate and asked me why and I said because that is what you do when someone hits your car, you report it to your own insurers!! I then hung up on him when I realised Sabre were trying to get me to go through them for repairs, probably to keep their costs down. I thought this was a very unethical practice and they shouldn't be contacting the third party directly, they should be liaising with the third party insurance company. I would not take out any insurance with this company based on this. Also prior to the call they sent me a spurious text message to my mobile with the message 'HELP' in there. Obviously another scam to check the mobile number is legitimate. If you aren't switched on these sort of tactics could work on someone more vulnerable.
Review by Alaistair Elephant9 months ago
What an absolute disgrace. I would have left two stars if that was possible
Searched for quote to add my 17yr twins onto my car insurance. Quoted £98 which was a acceptable. One has now passed and the increase in premium was £3600. The only other option is to take them off at an astronomical £185 + £25 admin fee. Pay £42 deposit or insurance will be cancelled within 7 days. They state that they offer discounts for learner drivers but nowhere on their site does it state that this is the case. I was told it was I the t's and it's and when I asked for a copy i was told it was a mistake.
I would recommend Marmalade for your learners. A little expensive overall but well worth it.
I understand that as a parent of a youg driver it will be expensive but a complete lack of transparency and honesty has left me feeling very bitter regarding GoGirls policy and procedure but what is absolutely horrendous is one really dissapointed young adult. Can't wait to see what happens when the next one passes!
Review by Chicchick9 months ago
Quoted one price then it went up due to a windscreen replacement. I did complain, and Sabre looked into the case and reversed their decision and got it for the original quote. Thank you to Sabre for looking into the matter very promptly.
Review by Rechade10 months ago
If I could rate Sabre zero stars I would. Absolutely appalling customer service, as soon as there is an opportunity to drop a customer they will take it. I was in an “incident” 6 months ago and I incepted my insurance policy five minutes before the alleged accident. At the time the other party made it clear that there was no problem and we did not swap details as our cars were not affected. A month and a half later, I received a call from a lady from Sabre called Ms A O’Donnell informing me that he made a claim against me. She was very rude and blunt about it, and was not interested in hearing my side of the story. Sabre told me that I had incepted my insurance after the incident when this is not at all true. Sabre did not want to go through the fuss of thoroughly investigating this incident because as they are my insurers, surely they would take my side, right? Wrong. The accusation made by the other party beared all the hallmarks of a false whiplash claim but Sabre did not even try to take into account my side of the story. When I lodged a complaint against the cancellation of my policy, they completely ignored my points and dismissed everything I said and went ahead with the cancellation. They even told me to pay a cancellation fee. The cheek. Furthermore, I was placed on the fraud register for five years which I think is completely out of order because I have been driving for more than thirty years and my record is squeaky clean yet I felt like I was being treated like a criminal. Outraged by this company, I advise everyone to steer away from these crooks.
Review by Suree Kleinknecht10 months ago
Made a claim in February it's now may
They are useless
Please don't use them they have registered my claim on the insurance data base and it is not settled I have cancelled the claim and I am going to the ombudsman this week
I have all emails ignored
Avoid these dodgy mob
Review by Fayed10 months ago
Woeful service. No communication, very poor customer service with staff being downright rude. I'll be leaving. Best to be avoided.
Review by Velayudhan Drewson11 months ago
What a company, happy to take clients money but then find every possible excuse they can to delay payout on a claim. Customer of ours had insurance with this joke of a company, vehicle reported to them by the Police that the vehicle had been stolen in mid July 2018, vehicle recovered and was stated to be beyond economical repair, since August 2018 they have constantly asked for the same correspondence to be sent then re sent then re sent, then to be told today that they need 'Originals not copies'! WHY NOT ASK FOR THIS IN AUGUST 2018!
So some 5 months after the theft was reported to them by the Police they are still trying to find a way out of paying - DISGUSTING service - BUYER BEWARE - DO NOT USE!
Review by Ionica1 year ago
communication good so far, website exellent, sometimes a long wait to get through on the phone, adding my son as a new driver was cheap and v competitive - thank you