I am a new "customer" buyer of my Saatva Mattress. This is my first time making an on-line purchase of anything "sight unseen" or of this caliber (price).
This experience has been a lesson for me in EXCELLENT...Product Research, Customer Service, Communication, Understanding, etc. etc. etc.
Tom D, my Sales Consultant, was Knowledgeable, Professional, Personable, Informative, Understanding, Patient, Kind & Friendly. He always had the time to listen and address my concerns. I sincerely hope that Saatva understands and appreciates a "Customer Service" consultant of his expertise. Especially in the time of so much "NO CUSTOMER SERVICE".
Thank you Saatva for Tom D.
Roberts Furniture Delivery (Sacramento, CA)- Bobby, who scheduled my delivery, provided me with all the information I needed, the product being delivered, confirmation of the date, time, what to expect. He was also Knowledgeable, Professional, Personable, Informative, Understanding, Patient, Kind & Friendly. This company also excels in Customer Service.
I also had the opportunity to speak to Robert (owner). He too, had all the qualities listed above. I was so impressed!
Thank you Saatva for Robert's Furniture Delivery.
This experience, truly confirms and re-establishes the fact that Saatva is a Company that we, as consumers, can Believe In, Rely On, Expect From and Trust, for a truly OUTSTANDING AND EXCELLENT buying experience from beginning to end!!
THANK YOU SAATVA!!!
You have my sincere thanks & appreciation.
Betty W - A "more than" Satisfied Customer
Review by Mapendo Furnas2 months ago
I will never, ever buy a mattress that isn't a Saatva mattress. Everything from the ease of navigating the website, the streamlined options, the courteous customer service when we had a question, the delivery was a dream. And the mattress -- from the first night to two years later, I still love crawling into my bed every evening. I've recommended Saatva to everyone who has asked me for a mattress recommendation.
Review by Copperhello3 months ago
I have had 4 surgeries on my spine. The last surgery was a fusion. Since I have arthritis which continues to grow on and inside my spinal canal, the pain gets worse each day. I have purchased other mattresses over the years, and it wasn't until I purchased the firm mattress from Saatva that I feel some relief. It's the support and comfort I feel when it's time for bed that makes going to sleep bearable and sometimes very enjoyable. I want to thank everyone from the people that made my mattress to the wonderful delivery staff for making such a difference when I sleep. Thank you all so very much. I highly recommend the Saatva mattress to anyone who has back discomfort. It will make a world of difference.
Review by Antorib3 months ago
I was skeptical about buying a bed online, and without testing it out first. However, after reading all the reviews and the 120 return policy, I decided to go for it. I chose the "Luxury Firm" in a Cal King. The delivery went accordingly, and they removed my old mattress. The guys were very professional. I was concerned about the firmness of this mattress, but this bed is the perfect combination of firmness and comfort. I have had the bed for over a month now and am very pleased, with no regrets. I also bought a Saatva king pillow and have found my forever pillow. I have purchased Tempurpedic pillows and others, but they do not compare to this pillow. It is the bomb, so is my mattress!
Review by Evna3 months ago
Comfy mattress, Saatva mattress is excellent, great customer service
Review by Bafford4 months ago
Great company to deal with! They take good care of their customers! Our concern was quickly handled & resolved on a SUNDAY! This is a very professional company. Steven M. did a great job and was highly professional Saatva is strongly recommended!
Review by Tally Zbzbb4 months ago
The Saatva Mattress experience was indeed five stars in all respects - unfortunately it ended up not being the mattress for me - but the pleasurable people who helped through the orderind and delivery process to the customer service reps who tried to help us fit into the mattress we purchased. When we decided that the mattress was just too firm for our sleep needs, there was no pressure, just friendly helpful people who stood behind their product and warranty who politely set up my refund for my mattress. Truly a unique experience in today's society!!
Review by Keks4 months ago
Barry went above and beyond to make sure I was happy with the whole process.
Review by Verica Oina5 months ago
Great mattress. We've had it for about 8 months and saw a minor issue with some stitching. They're replacing it under warranty. No hassles at all. That's what you want in an online mattress seller. Very pleased.
Review by Causer Palafox5 months ago
Problem with my mattress: he gave advice on how to pinpoint the problem and encouraged me to call back so Saatva can get to a resolution of the problem. I liked that there was a positive outcome of my complaint call, so far.
Review by Lebaron Mörner5 months ago
Sales and customer service were efficient and responsive. My order was processed quickly and they kept me the loop the entire way.
Review by Brandilynnthomasbih5 months ago
Saatva has a professional team that showed us effective listening skills when honoring their satisfaction guarantee. A real pleasure doing business with Saatva.
Review by Niks5 months ago
Friendly, helpful customer service. Transparent invoice practices providing detailed fabrication and delivery process - very helpful!
Review by Sonwarrior Ferrotta5 months ago
Customer service is top notch!
Review by Groh Penea5 months ago
Saatva sold me on their product by explaining its material and construction: both excellent. Saatva's 15 year mattress warranty; their 120 'trial period', and that their mattress is made in the USA. I did shop around and came to the conclusion Saatva was the best value; not the cheapest, the Best Value. If you can afford Saatva you won't be disappointed.
Review by MarCino Kellahan5 months ago
Saatva mattress is excellent, customer service is great Agent Eric P. is very knowledgeable and kind, he gave us concerned advice and exchanged the slightly ripped stretch mattress with out any hassle. Our split cal king Mattress is very comfortable on adjustable bed, its truly luxury firm, their 15 yrs warranty gives so much comfort to buy their product with ease.
Review by ADiane5 months ago
All communications with the company were warm, efficient, and very professional. Product quality is excellent. Although I had to make an exchange, again, this was handled diplomatically, with a fine, professional staff, who stand by their trial period and warranty. Great company! No issues with delivery either.
Review by ValJean Odink5 months ago
Customer service excellent.
Review by Juanshika5 months ago
I had never heard of Saatva until I started searching on the Internet for a new mattress. Based on all of the great reviews we decided to chance it. Buying direct lowers the price so you get quality for a lower price. Delivery was professional. The mattress is incredibly comfortable and we are very pleased to have found Saatva.
Review by Ezelle6 months ago
Excellent over all. Great for my back.
Review by Eiryl Fordbird6 months ago
My experience is that after 5 and a half years of happy sleeping, the mattress had developed a fault with the seams. I contacted Saatva and within a few days I had a new mattress delivered and installed. That is customer service!
Review by Nekr6 months ago
Customer service was outstanding through the whole purchase and delivery process. We absolutely love our Saatva. I was reluctant to purchase a new mattress since the one we were sleeping is only 5 years old and cost more than double the Saatva, but my husband hated it. He likes firm, I like squishy. We went with luxury firm and everyone is happy. Best purchase!
Review by Lonny Sharbaugh6 months ago
Excellent company and stellar customer service.
Review by Shaylen Haby6 months ago
I have a cranky back. I had never found a comfortable mattress at any price before finding SAATVA late last year. While apprehensive about buying online without trying it out in person, it all worked out just fine. We’ve just purchased a second home. The first furnishings are three new SAATVA mattresses. I’m hooked. Yesmin S took the order and provided exemplary service working through long distance logistics while meeting the condominium association strict requirements. Great product and great service.
Review by Frannakie7 months ago
First mattres ultimately turned out to be too shifty for our comfort. Even though we had exceeded the trial period, Saatva helped us find a great solution by allowing us to trade our mattress in for a firmer model.
In addition, the customer service is excellent. The two times we have contacted them they have been very quick to respond and knowledgeable. And each time quickly we're able to address our questions and concerns. I would absolutely recommend this company.