haven't received any products yet, but the client service has been great, from ringing in and talking to one of their operators, wish I remembered her name to online help with Demi. Very helpful and friendly. Answered my questions honestly which I appreciate. I had made an order and ordered one of the items wrong. I cancelled the whole order when I tried to get that one item exchanged for the same product of a different number. Hopefully that can be changed one day. Customer has been fantastic in helping me and answering my concerns. I thank you.
Review by Oxygen Koukourikos1 month ago
Ry has range of products and is cheaper compared to other websites. Placed 3 orders in a week. transaction processing was smooth and easy. Had a query and their customer service team was amazing and responded promptly to my query. will definitely shop again.
Review by Ipsos2 months ago
Liz was very efficient and helpful in providing advice on new products to try. Thankyou
Review by Hymman Samyn3 months ago
Thanks Mica for the help with my decision
Review by Rickwulfe4 months ago
I received a damaged product via post which was disappointing. However upon reporting this, Chloe from the customer service team has been exceptional in providing me information and details on how this will be rectified.
Very pleasing that this situation was quickly resolved. Chloe, thanks for your help.
Review by Miryea Toompark5 months ago
lizi has been very helpful and patient in providing assistance. highly recommend her. thanks again lizi.
Review by Why5 months ago
Thank you so much Tabitha for resolving my issue today. Very greatly appreciated. Your / RY's service exceeded my expectations.
Review by ChoyLing6 months ago
Tonicha was a blessing to resolve my concerns with. Her confirmation of having my order fulfilled and honoured has made me a grateful client. Not to mention she was polite understanding and eloquent. Thankyou
Review by Samlondon Landsberg6 months ago
I made a chat query re the website price vs checkout price. Demi was excellent, patient, gave clear information and looked into my query straight away. My query was resolved straight away. Ry has always provided great customer service and I'm a returning customer. This is the first time I've used their chat consultants, it was easy, quick and Demi was great.
Review by Quanshellia Szilard6 months ago
I have purchased from RY several times and my orders have always been smooth, with fast delivery and great products.
I recently used the live chat to obtain tax invoices and Danielle was super helpful, efficient and friendly. She handled it so well and it was fantastic to receive such great service. Thank you!
Review by CloudHealthUK6 months ago
When I received my product, the conditioner was cracked. I contacted the Facebook page and both Vicky and Alicia were so helpful and fixed my problem for me straight away! I would highly recommend getting any needed products through this service!
Review by ItsBrave6 months ago
My order went missing and even though I paid for express delivery it took three weeks, several messages and a phone call to extract any information and finally a refund with barely an apology and no explanation as to what happened. Complete rubbish
Review by Alibalibee6 months ago
Great value and customer service. The online chat is super useful. Fast shipping and no issues. Would recommend! :)
Review by Dodon7 months ago
I have been purchasing from RY au for a number of years. I live in Australia and pay with Australian $'s, however since December 2017 I have been charged overseas transaction fees for shopping in Australia with Australian $'s. I have been unsuccessful in getting refunded by RY who are denying they are charging these fees that appear on my bank statement. Has anyone else had this experience?
Review by Delwyn7 months ago
Do not buy off this business! I learnt the hard way. They advertised a free product with my purchase (I spent $280) and they sent a brochure about the Evo product as the free gift! This is not what the picture on their website had as the free gift. I first rang up and said they didn’t send me the gift and they resent the broshure!!! They insist the brochure that went straight into the garbage was an adequate free gift. False advertising!! Their customer service is horrific!
Review by RavacheA Schousboe8 months ago
Demi was so helpful. She's probably got about 5 convos on the go, but it was very evident she was a real person and not a bot. Good Customer Service always gets my repeat purchase. :)
Review by Kasandra Muller8 months ago
My query was dealt with by Hassan today who showed excellent customer service manners. Thanks Hassan :)
Review by Botellita Swartout9 months ago
Great choice of products, reliable & fast shipping, and wonderful service from Stuart & Laura. Would definitely buy from RY again.
Review by Hartley10 months ago
Best customer service. Amber was so lovely when helping me out!
Review by AbdulHamid Isset1 year ago
I'm so impressed with the products you have especially the ultracalming serum i have roscea and very sensitive skin and get flushed very easy I've used the serum for month my skin is less red and senstive and also the freezerframe tummy tuck cream which i lost inches around my waist and i can pay with afterpay which that mean its the best service you can offer you can pay over time thanks again for the fantastic products I'm going to be a life member thanks.and i would recommend this beautifully service to eveyone.
Review by Anthiony1 year ago
A complete breach of privacy.
I received an email that my order did not successfully process so I went to the order where they have resolve. They have no button to cancel. I did not resolve the order as it did not process & nowhere on the site does it state that you have to cancel the order. A month later the order sitting in my account processed & was sent to me. This was done without my permission & I did not give authority for them to process this ‘incomplete order’ therefore not an official order which I processed!
I called customer care & they said it’s an order & they process the order!! They process the order without my consent & they processed the order one month after!!
With any online retailer this is not acceptable & a resolution should be offered for the customer.
Not with this company.
Be warned they will keep your card details & not make it easy for you to remove this. You have to write to somewhere for your card details to be removed from their site!
Nowhere is it stated on their T&C that if you do not cancel your order your payment will continually process without your authority.
They refuse to help & find a solution & obviously don’t care for customer service.
A simple refund on return would have made a difference to this already unbelievable experience. But no they have no such thing as leniency or good will gestures.
They really don’t respect privacy or any concerns you may have.
Review by Aeriell1 year ago
Waxing is an essential part of woman's life and we strive to find new solutions of hair-removal. Now we can add something new to our waxing arsenal thanks to this online store!
Ry.com.au is rated 4.0 based on
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Tallebudgera Creek Road 5