We had an excellent trip to Borneo (Sarawak and Sabah) ... special thanks to Joe who put it together and all our guides. Our flights were met and it all went seamlessly re pick ups (we had 5 internal flights). We learnt so much from the local guides about the local history. I would highly recommend this company.
Review by Cja4 months ago
Outstanding prompt professional service
Exclusive attention, unparalleled dedication to details . Dedicated , knowledgeable excellent guides, drivers , coach etc
Individual care to each participating passenger
Nowhere a traveler would find such dedicated
Personal caring attention . Well done ! You deserve a golden Oscar !
Review by Leneva5 months ago
Everything worked perfect with Rustic Travel: the set up of our 1 week tour in advance taking into consideration our special wishes, the transfers between the seperate locations (always in time with friendly drivers who even waited 4 hours after our plane was delayed due to a thunderstorm) and the very nice resorts/hotels proposed and selected by Rustic Tour. A special thank you to the entire team and especially Sistine Sadlowski, our "24/7"-contact in Germany. This is one of the best travel agencies we have come across (and we have traveled in many countries). I can only highly recommend it.
Review by Tann Mothers5 months ago
Very good travel agency. We spent almost 3 weeks in Borneo. Everything was perfect: the guides (Lucas, Ken, Lily, etc...) the timing, the hotels. Special thanks to Gregory in France for his profesionalism and his advice.
Excellente agence. Nous avons passé près de 3 semaines à Bornéo. Tout était parfait: les guides (Lucas, Ken, Lily, etc...), le planning, les hôtels. Un grand merci à Gregory en France pour son professionnalisme et ses conseils.
Review by Safetech Tanevski6 months ago
We just came back after 2 weeks vacation. We were very satisfied with everything. The guides did a very good job. Best Matt and family.
Review by Shupei7 months ago
I am very happy. Good service. Thank you from Thailand. Ram
Review by Allycia Ibiok8 months ago
I'm sorry to say this but I'm still so shocked about our Transfer from Cameron Highlands to Kuala Besut (Malaysia) and Perhentian Islands with "rustic borneo"s travel partner (Mr. Han) that it is really hard for me to find words.
Me and my girlfriend feel paniced on this transfer more than once. I knew that this would be a group transfer which was absolutely ok for us as we did group transfers in several countries on our trips to cambodia, vietnam, thailand, china, costa rica, kuba, etc. just to name a few. But all of them were more relaxing and safe than this hell-ride. It was exhausting and extremely dangerous and as we paid a lot for this transfer to "rustic borneo" I really cannot accept this outcome.
What was horrible (summarized):
- Whole Transfer consisted of 2 Trips (by Bus), 1 very long stay, and 1 dangerous ferry ride (by Speedboat) (~8 hours in total)
- 1st Trip was 3 hour ride by a driver that just drove crazy aggressive, always with one hand of course and very harsh and unfriendly in any kind of communication (he just hit me once when I accidently put my feet on the seat just to get in the right position for seating as the seats in this bus were really destructed).
- Then we had a "bus change" at some kind of a car stop or bus station. 1,5 hours we stayed there. One and a half!!! After this time, we were meant to be driven to Besut for another 3 hours. Shortly before finally leaving this place everyone waiting there realized: "They [Mr. Han's Agency] don't have enough Buses for us".
- So we (~26-28 travellers) were put into 2 buses (with ~12 seats each bus) and another ridiculous drive began with aggressive driving, no safety and no room for relax in this bus. For 3,5 hours. It was horrible. Again.
- After we luckily made it without accident to Besut, the last but biggest madness began: They knew about the amount of travellers coming to Besut for the ferry to Perhentian Islands hours or even days before. But all they managed to organize (looking at you Mr. Han again) was 2 speed boat ferrys with maximum allowance of "12 people" as the sign on the boat said. Well no problem for Mr Han (and therefore also Rustic Borneo) it seems: We were put on these boats with no live-wests and crossed the ocean to reach the islands.
And please, Rustic Borneo, don't tell me that you can't do anything about the quality level of execution by your partner "Mr. Han Travel". After we survived this trip I did some research and since years (!!) so many people claim that this travel agency is hell. Why are you still having this agency as your favorite transfer partner for this route? I still can't believe that I paid so much for this madness.
Review by SonicAire1 year ago
I think we are one of the first German customers in reviewing Rustic Travel in Trustpilot: even though our trip has not yet started I was deeply impressed by the enthusiastic, flexible and at all times reliable services by their German representative, Sistine Sadlowski. Sistine organized a trip that met all our locality wishes and took into consideration our restraints. Even in small details she made helpful proposals and was available (almost) 24/7. I can only congratulate Rustic Travel on such a customer oriented team member serving the German customers.
Review by Erris Derrow1 year ago
We had the best guide ever in Borneo and would highly recommend both the travel agency and our guide Peter.
Review by Madhusudan1 year ago
Sabah june/july 2018
We just finished our wonderful trip to Borneo,(and Bali) arranged by Rustic Borneo. We are very satisfied with our trip and everything was well planned. We were six persons two in the 60´ss, two in the 40´s and two kids aged 10 and 13.
From our first contact with Lotte we felt save and she understood our wishes and changed the tour after our wishes and gave ideas and inspiration. We always had a fast response on my emails and i loved that we could book some things on our own, and Rustic Borneo the rest. Including free choice if we wanted them too book our flights or if we wanted to do it ourselves. Very good service.
All of the guides were kind, but especially Ken who spent two days with us from Kota Kinabalu to Sepilok and Shahniza (eco tours) who we also spent two days with, from Sepilok and in Sukau were excellent. They were kind, professional, smiling and service minded. Ken really did what he could to make the days as good for us as possible. Understood our wishes, waited and took care of my mom when the walk in the rainforrest was a bit to hard, and even went looking for my dads camera which he lost during the walk in the forrest and tree tops. Shahniza even arranged birthday cake and birthday song from the staff for my daughters 11. years birthday in Sukau.
All in all we are very satisfied and will not hesitate to use Rustic Borneo agian.
Review by Panty1 year ago
We had an excellent tour which included:
* Kota Kinabalu - arrival from KL midday and stay until midday 2 days later
* Sandakan, Sepilok Forest Edge Resort - 1 day "free & easy", morning with guide before river transfer to Sukau Lodge
* Sukau Lodge - 2 nights with a full day in between before early morning transfer to Lahad Datu and on to the Borneo Rainforest Resort
*Borneo Rainforest Resort - 2 nights with full day plus 1/2 day before transfers back to KK
* KK - two nights with full day in between plus day before pick up for flights to KL and on to Sydney
Review by Kamloops1 year ago
In Feb & March 2018 we were travelling through Malaysia and Borneo with RUSTIC BORNEO.
It was one of the best and most beautiful journies of our lifes. We liked Malaysia and Borneo a lot - the people and the nature were amazing! - and Rustic Borneo made our trip even more unforgettable because of their perfect organisation and planning.
Everything, from the pick-ups at the airports to driving into the rainforest, was planned well and executed professinally.
The guides in the jungle (e.g. Akhmal and Dido) and in the Kuala Lumpur (Mr. Tan and his female colleague) did a perfect job to enhance our experience of Malaysia! We had great moments with people and culture over there and enjoyed our 18 days in Souteast Asia a lot.
Everybody we met in Malaysia was contributing to this wonderful experience.
Thanks to the Rustic Borneo Team aspecially Sistine :-) and the local guides, that this holiday will stay in our memory forever!
Wir sind 18 Tage im Feb./März/2018 mit Rustic Borneo unterwegs gewesen und es war der bester und schönste Urlaub unseres Lebens. Nicht nur weil das Land Malaysia/Borneo einfach ein Traum war und die Menschen die uns begegnet sind so nett waren, sondern weil auch das Reisebüro eine tolle Arbeit leistet indem sie die ganze Reise bis auf das kleinste Detail perfekt durchplanten.
Wir hatten eine tolle Zeit und extrem schöne und unvergessliche Erlebnisse im Regenwald mit unserem Guide Akmal in Danum Vallly und Dido in Kinabatangan KWR und genauso lustige Momente in Kuala Lumpur mit Mr. Tan und seiner Crew. Jede einzelne Person, die uns in diesem Urlaub begleitet hat, hat uns seine eigene Sicht auf das Land/Kultur/Leute nahe gebracht und uns damit wieder ein großes Stück in unserem Leben bereichert.
Danke, liebes Rustic Borneo- Team für diesen tollen unvergesslichen Urlaub!
Review by Lakky2 years ago
We did 4 weeks of travelling across South East Asia. Especially in the planning, we got a lot of help and advises. I can highly recommend this company.
Review by Ahasan2 years ago
Overall it was a okay experience. The guides from Rustic Borneo were not great, they did not interact with us much, just drove us to/from places.
Maybe because their english wasn't great, we were not sure. The restaurants the guides took us to were not great. Rungus Longhouse was not a great experience because when we got there no one was there to actually talk to us. We were just given our room and were pretty much left on our own, when the whole point was to engage with indigenous people. Don't think I would use this agency again.
Review by Semha2 years ago
We had a great travel! Everything was exellent: the help, planning, accommodation, food, experience... everything! We are so happy with the trip!
Review by Tauhidur Bishundat2 years ago
Spent two weeks travelling through Sabah with mum, dad and 11 year boy and 8 year girl, on an itinerary organised by Rustic Borneo. Le Meridien KK was great, snorkel trip from Jesselton pier and Zip line was great, Fig Tree farm stay in Kiulu valley was excellent, Sepilok forest retreat was ok, Green View lodge and river safari was average and a long way to travel from Sandakan (2.5 hours on a very average road), Lankayan island with diving, snorkelling and turtle hatching was a real highlight for the whole family (could have spent 4 nights here, 2 was not quite enough), Shangri-La Rasa Ria was a fantastic way to end the holiday.
Throughout the trip Rustic Borneos organisation was seamless - definitely recommend using them.
Review by Maryclun2 years ago
Rustic Borneo arranged for us an excellent trip during which everything ran smoothly and we were pleasantly surprised at the quality of the accommodation and (for the most part) the food on offer.
Particularly we would like to mention the hosts friendliness, expertise and communication skills for the various activities.
The only reason this didn't reach 5 stars were the following points from our perspective:
- Food trip day could be improved, Lukhwant was EXCELLENT, but the horse riding was a bit unnecessary and random and out of the way. This also made the day really long. My advice would be to start later and make the day shorter, perhaps having free time before the traditional dinner which again was excellent.
- Make the itinerary pick up times clearer, we had to check as the font was so small that we didn't realise the difference between the draft itinerary before travelling and the detailed one provided on pick-up (this is partly our fault which I accept).
- The mountain guide for Mount Kinabalu appeared really uninterested in us and spoke poor English. He essentially followed us up and down the mountain (I guess this may be out of your control) but was a shame considering how nice the other people had been on the trip.
To finish on a positive, particularly brilliant were both Selingan and Lankayan Islands (particularly Lankayan) and the rafting.
Overall an excellent, good value and well organised trip, for which we thank Rustic Borneo (Joe) for arranging. We would not hesitate to recommend to friends and family.
Review by Peigi2 years ago
Rustic Borneo ensured we had the best possible experience on our holiday in Borneo. Transfers were seamless, all our accommodation in Sabah was flawless and our guides were just amazing.
Review by Murath Brukman2 years ago
What a wonderful experience. We felt totally looked after from start to finish. All the guides we had really knew what they were talking about and we had the best time.
Review by Weldroid2 years ago
In general we were very happy with the trip and therefore with Rustic Borneo - our only complaint is that of lack communication from Joe before hols and during hols when plane was cancelled.
Review by Ginko2 years ago
My partner and I had the most amazing trip organised by rustic Borneo. It was so perfectly organised and we really couldn't complain about a single thing. The staff were incredibly friendly and all of the accomodation was amazing. The day trips and tours are something we will remember forever. Borneo is a must do if you love nature and incredible wildlife and rustic Borneo tours made it that much better.
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Lot no. 25, 1st Floor, Iramanis Centre (DBKK Shop no. 24-1), Block D,