I saw the negative review but went ahead anyway,and glad we did.The 2 bedroom built in wardrobes are excellent-Dave the fitter drove hour and half to get here and did a brilliant job. Russell Jones the owner was very patient with changes and Becky in the showroom was very helpful too.Considering the quality the value is excellent.
Review by Sizhu1 year ago
We had fitted bedroom wardrobes fitted back in June 18,the service we got off them was superb,everything they said they would do was on time,friendly and fast.we went to Sharps first but got more here and the quality and finish was superb,would definatley reccomend
Review by ZippysWorldOnline1 year ago
EXTREMELY POOR CUSTOMER SERVICE - GO ELSEWHERE
We were looking to place an order for 2 fitted bedrooms with this Company. The owner was in the Showroom when we first went to view the bedroom furniture, but unfortunately he was going on holiday, so he gave us a time and date for another member of staff to come over to measure the bedrooms the following week. He arrived late and failed to give us any prior warning that he would not be on time.
We wanted the bedrooms fitting out a.s.a.p., as we have just moved into the area and have literally nowhere to unpack and hang our clothes.
When I spoke to the male telephone receptionist, he was obviously not listening to me, as he had to return to the phone 3 times to repeatedly ask what my enquiry was ...... I only wanted him to tell me what time the
surveyor was coming!!
We went into the showroom the same afternoon the bedroom measurements were taken, as we had been assured that they would be waiting for us in the showroom. The only customer sales person there was a very young man with virtually NO PRODUCT KNOWLEDGE. We saw the guy who had been out to our home and managed to (very) briefly speak to him, before he left to go home!!
No measurements had been left for us. The whole experience was extremely exasperating, which resulted in us walking out of the store.
We have now placed an order for the fitted bedrooms with another fitted bedroom company.
I do not recommend Russell Jones, they have lost a £10,000 order.
Russell Jones Kitchens and Bedrooms is rated 4.0 based on
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Tir Llwyd Industrial Estate 34