Terrible service. Good for the first week then nothing. Even tried there satellite options it’s even worse. Also no support on the phone and there not very good at giving refunds even though you can cancel within 14days which they advertise. If I could give -102 stars I Would. Run for the hills and stay away from them not worth the hassle.
Review by Aubo Kaseke4 months ago
Terrible no connection all over Christmas up to date
Tried calling support on the call for the first time for an hour and 30 minutes with no answer on hold the entire time
Called again answered after 30 minutes on hold advice turn off the router for an hour and 45 mins and then try again.
Run from them do not use!!!
Review by Parts4 months ago
I have been trying to get through to them on the phone for the past five days. I have left four messages and have been on hold for an hour in total. Someone phoned me back finally after I had to get angry on their answering machine. Only to disconnect me after I explain the problem. The problem being I have no Internet and have had no Internet for a week. When I do have it I have to reset the router at least three times a day to keep the little Internet I have going. Do yourself a favour and find another Internet provider.
Review by PdeBG Cholashka5 months ago
Run for the hills - Do not and I mean Do NOT go with this internet provider. I wish there was a -100 star for this company.
1. Internet installed -good for one month
2. Internet connection dropped in the second month - roll on calls to customer service etc. Not one person called back.
3. Now I have to use my mobile phone connection for broadband.
4. What I featured out - internet is about fair off peak, I can open my emails just about - on peak, forget it - you just won't get online.
I am hoping to get out of my contract
Take my advice - look elsewhere for your broadband ( I laugh as I type the word broadband as its actually really like dial up!)
Review by Herberto7 months ago
Would really have given zero stars. Booked and paid in full for installation giving two weeks notice. Still waiting for installation after a further five weeks from paying. Staff either try to fob you off, mislead you or play dumb and simply say they don't know. Awful experience and that's before trying it. Stay well clear. Will try others, for example Irish Satellite Broadband.
Review by Illias8 months ago
I would award -5 stars but that isn't one of the options. Two months of the worst internet I have ever experienced and their 'technical' department has ignored my emails. I have 6 weeks of screenshots showing what a poor service I have received. I paid for a company to come out and fit a three-meter extension to my antenna and we have pointed it to all the local phone masts.
Signed up for a two-year contract and they think they can hold me to that, but they're wrong. Consumer law in Ireland states that if an item, or service, isn't up to the standard that it was sold to you the supplier has effectively broken that contract. I have told them to stuff it and if they want their equipment back they will have to refund me the initial cost. You can get more information here and remember, the law is on your side in the case of bad service.
Review by Dorijan Zelesnikar8 months ago
If there was an option to give 0 stars that’s what I would be giving.
Horrendous service, I was lied to on the phone when asked was I through to “imagine” broadband. Promised a hotel voucher for inconvenience which I still haven't received nearly a week later , basically spent nearly 3 weeks waiting for WiFi which I had to cancel as nothing was happening. Very poor and really not good enough, would definitely NOT recommend.
Review by La Verne1 year ago
I've been with Rural WiFi since Feb 2017. At that time the download speed was no less than 25Mbps on average, with close to 60Mbps early in the morning and at night (2 am). Today (November 2018) the average is 5Mbps and at 2 am or very early in the morning, I get 18 to 20 Mbps. Upload has the same bad trend. Support is pretty useless: they don't acknowledge the crazy contention ratio and most of the time don't even answer. When they answer simply they reset the SIM (whatever that means) but nothing really change. Looking now at other options.
Review by BlissKey Doloritas1 year ago
Great mobile wifi. No hassle with it. Simply plug it in and your ready to go. Runs Netflix and all the usual services.
Review by Pytro Uktamov1 year ago
I bought Google Speaker from them. Fast delivery and no problems at all. They even helped me to set it up
DOWNLOAD 0.69Mbps (horrible)
with good signal strength
You're at the mercy of the 3 network and have to deal with their congestion. Customer service can't do much about the back-end network .. they continue to tell me its my signal and offered to up sell me some antennas (I already have my own external ones..) How can it by my signal strength when I'm 75% constantly and can get such a difference in upload/download speeds .. it's congestion or throttling .. either is unacceptable when paying for unlimited :/
I would ask anyone thinking of posting anything above a 1 star to do some form of speed test at 8-9pm and post it along with your review, thanks. I'd love it people who have already posted would edit with a similar speed test.
4am you'll get decent speeds (45mbps .. ) but anywhere close to peak you'll be in the range of 1-5mbps .. do not get 3/ruralwifi is you plan to use the internet in the evenings, it's that simple.
Review by Ekanza1 year ago
I live just outside of Dublin but until recently there was no way of getting a decent broadband. Rural wifi nailed it. Thank you
Review by Rataf Kermali1 year ago
Have been using rural WiFi for about 2 years now as I have no other broadband providers (fibre) in my area.
We have 3 people in the house continually using Netflix or nowtv or youtube and never have a problem with lag.
The connection is always fine.
I have the unlimited bundle which works out about €48 a month, and don't have to worry about going over my limit.
Have recommended ruralWiFi to a few friends and they are happy with the service also.
Review by Tubambe Fiorakis1 year ago
The only ones selling google home in Ireland. Fast and reliable. Highly recommend
Rural WiFi is rated 3.0 based on
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Perigord House, Damastown Industrial Park, Dublin 15