terrible customer service, do not purchase from them
Review by Manofpower3 weeks ago
Love our rug! Great price and service. Would use again.
Review by Kougo4 weeks ago
Customer service responded to my questions very kindly and promptly and offered to help me out on multiple Occasions. Ultimately, my rug got here even faster than they expected!
Review by SAWassenaar1 month ago
I have had the good fortune of dealing with Jamie. She has handled our enquiries and orders very efficiently and has been an all round pleasure to deal with. Prices, and the range of carpets on offer,are also excellent.
Review by Ginalaroche1 month ago
Found the SPECIFIC rug that I had been searching for an EXACT match to another styled rug that was no longer available from the manufacturer. Rugs Done Right had the rug available at almost 1/2 the price ..... AND it was shipped free in less than week!!
Review by Jakobi1 month ago
I have not received either rug. Order placed
Review by Dohl1 month ago
Love the rug, better than I expected.
Review by Nildeth1 month ago
A plethora of brands, styles, colors, textures, sizes, and much more to search though. We found exactly what we were looking for and wanted - discounted with no tax as an out of state buyer & free shipping.
Review by Jdupps1 month ago
Prices are favorable compared to other options. Good communication regarding tracking. Quick turnaround on shipping orders and shipping is free.
Review by Bou1 month ago
I absolutely love my rugs! Very good quality and beautifully made. I have had to wait for a few of them for a while, but that is because they are coming from over seas. Jamie and all the girls have been wonderful answering all my questions and if they didn’t have an answer they followed up with a reply as soon as possible. I would recommend RUGS DONE RIGHT 100%. Thank you
Review by Ladynubian1 month ago
Customer service was excellent. Very attentive to my questions and concerns.
Review by Montavia1 month ago
High quality product, rapid delivery!
Review by Curtrell Schloss1 month ago
I bought a smaller version of my rug several years ago for my entryway and the on-line chat service was invaluable in helping me find the same rug (in a larger size) for my newly remodeled kitchen. When I received no tracking email, I called customer service who, after investigating the delay, followed up with both a phone call and email the next day. The new rug arrived shortly thereafter and is absolutely lovely. We couldn't be more pleased.
Review by Edemilson Jethwaney1 month ago
excellent customer service -- responsive and professional
Review by Liey1 month ago
We were happy to purchase the rug runner through RugsDoneRight because of the quality of the product.
Review by Tinwala Neatrour1 month ago
Gorgeous colors. Great design. Fast shipping. Perfect for my space great customer service too A+++++
Review by Alexopoulos1 month ago
RugsDoneRight had the BEST price hands down. Rug is perfect and absolutely beautiful. Delivery was relatively fast and easy to track. Definitely will shop again and refer others to RugsDoneRight in the near future.
Review by Malwina Metter1 month ago
They need to do a much better job of letting you know when a purchase is non refundable. They should tell you that clearly not expect you to read the fine print on a different page. Not customer friendly.
Review by JLWinWBL Rolfstad1 month ago
What a pleasant experience from customer service online to the speed of my shipment! I also absolutely love my new rug! Thank you, Rugs Done Right! I will definitely purchase from you in the future!
Review by YAlicia1 month ago
Excellent; easy to ask a question; quick shipping
Review by Rajeh Laudova2 months ago
Jamie was extremely helpful in advising me with my purchase. And the rug arrived very quickly. We are very pleased with Rugs Done Right!
Review by Mouza2 months ago
Great quality rug and amazing price and service!
Review by AnonymousGIMP2 months ago
I love my new rug. RugsDoneRight delivered it quickly and kept me up to date. The price was good too.
Review by IslayLuv2 months ago
Rugs were packaged well and arrived within a few days.
Review by XiYen Leinhardt2 months ago
I haven’t got a email that I have purchased it or a date that it could possibly be delivered