The ordering experience was quick and easy. The rug arrived in good condition, and it looks great, better than I expected.
Review by Technonanna Robim1 week ago
Rug arrived and we love it. However we ordered the rug in June or beginning of July and never got an email about estimated shipment. I had to call rug direct to find out that this rug is on back order. It was meant to arrive in August and then I received another email end of August about longer delay. I finally received the rug sometime in September. I have no issue with the delays but there was no proper follow up from rugs direct about it.
Rug is in great condition and looks like the picture. Overall we are very satisfied with our purchase.
Review by JBerwick1 week ago
Extremely fast delivery, Good quality. Very Pleased with my fast and easy purchase.
Review by Christerfer Diishington2 weeks ago
I LOVE my rug!!!
Review by Asomah2 weeks ago
Quick shipping! Great experience! Would definitely use this company again!
Review by Saheema2 weeks ago
The rug was good. The instructions for delivery said we had to review the rug, and if there was a problem with it, it could be handed back to the delivery person for return.
The delivery service Rugs Direct used was impatient and unwilling to wait for us to review. They said if we have a problem, to contact Rugs Direct, that it is not their problem.
Review by Valmar2 weeks ago
Excellent rugs very satisfied with my purchase
Review by Annoymous2 weeks ago
My carpet is exactly as I had hoped it would be. I ordered the incorrect size of padding but was able to cut and fit as needed.
Review by Geojac Derrow2 weeks ago
I didn't feel I should have to pay shipping for a return, when I ordered a more expensive and larger rug.
Review by Raechalle2 weeks ago
Fast Friendly & Easy Ordering
Review by Letehia2 weeks ago
Easy to find what I wanted. Love my new rug. Ordering was simple.
Review by Qwerrttygffgb2 weeks ago
It was easy placing the order for the rug. The rug had the perfect colors to compliment other rug in room, however, it was too big. Wish it measured 3x5. Return shipping (I thought) was a bit high, but had to return the rug since I was not able to use it.
Review by Jutter Uban2 weeks ago
Barry helped me find rugs I never could have found with my resources. Barry was Very knowledgeable, professional, and an absolute perfect employee. He went above and beyond to help! Without Barry’s help I would not have made a purchase.
Unfortunately one rug is a bit short but it will have to do.
More companies should have a human being to help customers.
Review by Sculley2 weeks ago
We ordered a rug for my sons room and when we received it, the rug was much different from the rug I ordered. They were willing to refund the cost of the rug $484, yet not willing to pick up the cost of shipping which is $180. Very disappointing and costly.
Review by Ejie2 weeks ago
Good thickness but still wrinkled because of being rolled up so tightly Hopefully will lay down with in a week or two
Review by Bafford2 weeks ago
Rugs come in just a few days. Have ordered 3 rugs now in the last three months -- very nice quality and very reasonable prices
Review by Costine Hoohing2 weeks ago
Cost was $36 to return 5x7 area rug because of color scheme. That was UPS lowest ground shipment with no insurance add on. I will watch for " Free Return" policy in the future...pat
Review by Dishuang3 weeks ago
Super fast (think shipping took about a week), rug was wrapped well and in good quality.
Review by SunRed3 weeks ago
I could not believe I got the rug I ordered in 2 days !
Once opened, I was thrilled on how beautiful the rug was...
better than online pictures. It is perfect.
It is exactly what I wanted and fits into our decor beautifully.
Review by Legasea Roebben3 weeks ago
Quick delivery. The rug is as shown. I am very pleased.
Review by Guillemette3 weeks ago
Perfect vinyl rugs for my kitchen and quick delivery!
Review by Uyi3 weeks ago
Terrible customer service. We ordered 2 rugs and the color was completely off. Black it was with tons of cream shag and the picture on their website is dark gray. Sent them their picture and the rug we received and they will not come pick up the rug and so now we have to pay $180 to shop it back. We are beyond disappointed.
Review by LilKermiy Haboudal3 weeks ago
Great looking rug for my mud room.
Review by Latwana Argyrides3 weeks ago
The rugs I ordered were very high quality, the colors true to the photos, and arrived promptly. They look beautiful!
Review by Cryspinus3 weeks ago
Love the rug I received and appreciate the great selection of quality rugs you carry at great prices. Thanks. Nancy B.