The machine I rented only cleaned the the carpet in a 1-inch wide strip. The carpet looks worse than before I started.
Review by Jamrdh1 month ago
It pulled up considerable soil from the carpet but left it quite wet, more than I expected. I did repeat the application in areas that were more heavily soiled.
Review by Ianlea1 month ago
Easy rental and return. Machine was easy to use.
Review by Deevid Alflaiti1 month ago
Machine was easy to move and operate and did a great job cleaning the carpets and removing stains that I thought would never come out. Great value
Review by Ikarus1 month ago
Easy to rent and worked great with the spot stain remover solution.
Review by Yasemin Chaiko1 month ago
Whem I pick up the machine at the local Walmart store was so dirty that I cleaning before use it at home and according to the contract I clean it before returned.Is no fair to clean it twice.
Review by Spurtham1 month ago
Display unit at Walmart Lindsay/Gilbert out of order for two weekends. Went to Frys Marketplace at Baseline/Gilbert. After 3 swipes with unit, "Brush Jam" light. Following directions, I assured no obstructions prohibiting brush from moving. Restarted and light came on again. Returned unit to Frys Marketplace to get another one, and they were all checked out. Took refund, and went to Walmart at Greenfield/US 60 and rented another unit there. After getting home and filling tank again, attempted to resume the cleaning process, only to have "Brush Jam" light come on with THIS unit. Running out of time, I had to revert to using the unit as a steam cleaner as best as possible. Returned unit to Walmart upon completion, and Kiosk wouldn't accept unit, until Walmart personnel came, called Rug Doctor, and they remotely rebooted unit. After 25 minutes, it finally accepted my unit (latched the door behind my returned unit), and I was able to go home. Please service your equipment on a regular basis!!!! Just wiping down the kiosk and stocking cleaning supplies is not enough!!!!!!!!!!
Review by Jheladeen Wilsek1 month ago
Love the new checkout and return. Made the experience much better.
Review by Squeens1 month ago
If the machine wasn't working....what would I have done??? I was using the cleaner for a volunteer job that I did not have computer/phone access from. Would rather have had a person who could help me if needed.
Review by Terricka1 month ago
When I rented it smelled like animals and it wasn’t cleaned after the last who had it. It also didn’t work as well as they use to. I’m so disappointed
Review by Ajemo1 month ago
There were no instructions on the device at all and my floor was extremely wet when finished. It took a few days to dry completely. Wasn't an exceptional shampooer but did the job ok.
Review by Dellaine Ocken1 month ago
The first few times i rented a machine i had no complaints. I only use the Rug Doctor because its convenient and affordable and i can squeeze a household carpet cleaning in one day if i manage my time throughout the month to get this done on a day off from work. The last two times i have rented a machine the brush BOTH times at the bottom was not working. I had to take it back and rearrange my schedule to replace the machine with a different machine at the store along with emptying all the clean solution and storing it until i took in the broken machine. With three young kids and an agenda its just makes me dread renting from rug doctor anymore. Customer service for the replacement machine was not friendly and was rushing me off the phone and sounded like they could care less about the inconvenience. They had no answer as to why the last two times i rented the same problem occurred as soon as i got home and plugged it in. Very hesitant to continue being a loyal customer to this company. Use at your own risk.
Review by Shabad1 month ago
Easy to rent, easy to use, easy to return.
Review by Janathon1 month ago
BOTH MACHINES I RENTED WERE BROKE AND DID NOT WORK.
Review by Rommil1 month ago
Fast and easy
Review by Kristena1 month ago
The machine leaked dirty water on to my carpet, and then wouldn’t suck up the water. I tried to see what the issue was and it was clogged from a past users old hair, and other things. I feel as though I made my carpet worse by using this product. I tried this product twice and the first time the clean water tank wouldn’t lock in so we had to be careful, but this time was just disappointing. I would rather buy my own carpet cleaner or hire someone to do it than rent from here again.
Review by Shazeema1 month ago
No issues does great
Review by Pruska1 month ago
Easy rental and return and the equipment was in good working order
Review by Fayebienne1 month ago
The rug Doctor was amazing
Review by JimMcK1 month ago
Easy to transport and use. Good a good job on tough traffic stains. Left very little water on the carpet.
Review by Aldonis Carolanne1 month ago
Easy to operate; great smelling cleaner; not certain brushes get down to the base of carpet. Have to go over carpet multiple times.
Review by Pugs1 month ago
I picked up a machine from Walmart. The machine didn’t work at all. So I called the customer service after putting the solution in and getting everything ready, only to have to drive back to Walmart, call and wait on the phone again to have them swap out the machine. They gave me a 25% discount for wasting 2.5hrs + gas + solution I used. They said that they don’t check the machine at kiosk locations so it’s always unsure what’s working and what’s not. It’s not ideal.
Review by Muhsin1 month ago
Very easy to rent ( I used the automated kiosk) and return. The unit itself is very easy to operate. It did an excellent job cleaning all my carpets. Amazing to see how much dirt it pulls out of the carpets. I would definitely rent one again and would recommend it.
Review by Savilla Badvel1 month ago
Thank you for
Review by BradleyBoy Laptop1 month ago
Bad cleaner broken of some sort and returned within 4 hours and called to get my money back have not seen that money and it's been 3 weeks