Rue21 Reviews

The manager at the store location in Auburn, Wa ( The Outlet Collection) watched my daughter shop the whole time in the store, not once did he or the sale associates offer to help find what she was looking for like they did others in the store. He made a shopping experience out to be the worst day. My daughter felt targeted because of the color of her skin, and felt like she didn't belong in the store. When she moved to a different part of the store he did too. They need better customer service/cultural awareness training. Will never shop at that store again. That manager definitely doesn't belong in retail.

I was working during the delivery of my package so by the time I got home seems like someone took it. My neighbors say they're not responsible and I'm not sure if it was delivered to my house or not.
Customer service said " If you have not seen your package please consider these next steps: look around your property, ask other household members, and check with neighbors. We recommend shipping to a more secure address in the future. We also recommend waiting 5 business days (Monday-Friday) from the delivery date. Carriers sometimes mark packages “Delivered” before being dropped off."
They're getting their 5 days but damn man harsh.

So cute and comfortable I definitely recommend buying this product! It's so cute and I love rue 21! I will definitely buy from here again!

The outlet store on International Drive in Orlando is run by filthy trash. One guy reeked so badly that you could smell him from 6 feet away. I had to leave because his stench got into my mask. The very overweight female employees have their guts hanging out of their clothes with their stretch marks and body hair showing. One underage employee didn't have enough shirt on to totally cover her bra (also had her fat gut showing). The employees at the Rue21 in my city don't dress like this. We left and went to Forever 21 and H&M instead.

This site is a bit sketchy, but their clothes ended up being good. It was really comfortable material. I bought a bunch of clothes from there for cheap and wasn't disappointed with quality or way it looks (sometimes it looks completely diff from website). The only problem was returns. The site doesn't have a live/online chat which is the only thing I primarily use for help. I emailed them and they told me like 5 days later for me to package it up and return it. My question was clearly "is there a certain link I go to to start the return?". Obviously I need to notify them somehow I'm returning their stuff. I can't just leave it outside on my porch and expect to get my money back. I emailed them again asking for a link and they said a super vague answer like "our return process is easy! Package it up and put your label then bring it to nearest post office!" Like are you kidding me? WHERE DO I GET THE LABEL?! Yeah, so if you think you might want to return something = horrible customer service. Besides that, the clothes were pretty good. I just wanted to return something because I spent too much money.

Rue 21 allowed the sale of tshirt designs to be sold with their company by people who stole them from someone else. They have been sex trafficking and stalking and attacking the person that they stole these designs from ever since. After selling the company says they dont have any information to show they were sold with the company. Yet this woman is still being stalked and is unable to prove it while the people who sold the designs to the company get away with continued stalking, hacking, and sex trafficking. I wouldnt shop there!

The website is constantly having glitches and errors. One day, an item's page will be up, then suddenly the page will be completely missing, only to go up again later. I once emailed about this problem because I wanted to order a product that was in the search results, but the link kept redirecting me to another item, and all I got was "clear your cache, use a different browser, or use a different device". I sent another email explicitly stated that this issue was on their end and their reply was a copy-paste, "We truly apologize for any inconvenience you may have experienced in processing your order we had an system issue with our website. If you need further assistance on processing the order, please call 1-866-533-4783 & a representative will be happy to assist and process the order for you!".

Speaking of broken website, I ordered a sweater that still showed to have my size available. An hour after I ordered, the sweater was cancelled because it was "out of stock". The page still showed that all sizes were available, so either rue21 didn't update the item's page to show that it was out of stock, or they made a mistake and did have the inventory after all. I would have just cancelled the order, but I used a reward that I don't think they would have refunded. I didn't want to chance having my order cancelled again, so I didn't try to re-order the sweater in the same size, and went for the next size up. Surprisingly, that did ship, but strangely, after I ordered, the whole page for the sweaters went down, in all colorways and sizes. Rue21 really needs to work on their website, because as is, it doesn't always reflect the correct prices, will have pages randomly disappear and reappear, and the stock availability isn't accurate.

I've order multiple times from rue21 and recently I've had issues with the last 3 orders. Items I've purchased all of a sudden become out of stock yet you can still order the said item. This is the last time I will be ordering from rue21. Customer service is a joke and no help. Don't waste your time shopping with tthem you can go else where for better selection and better customer service.

I ordered a Christmas gift on Dec. 18th, 2020 that I have yet to receive. I called the customer service several times for a refund and they refused. My order apparently lost with USPS but they keep pushing back and telling me I have to deal with USPS. I ordered my items with Rue 21. Once they have your money you are on your own. I have submitted emails to this company with no response. I have never had this kind of service from a well known company who was not interested in accommodating me in any way. I will never do business with this business again.

It dont work, i rather go inside store to shop cus online dont help for nothing, my app gets loading it annoying

I placed an order for a gift card online on Dec. 5. It has still not arrived, on Dec. 22. When the "7-10" days were up, I made contact, and was told since it was only shipped Dec. 10, I had to wait 7-10 days. I did. They have ignored every single email contact since. Let the buyers beware. When I called, they told met hey would fix it in 1-3 days... so, no Christmas gift.

I ordered 2 different times within 2 weeks at a reasonable price and great sale going on for Christmas. Both orders came within a week with everything I ordered and good quality clothes. One of my items from one of my orders was out of stick but it got refunded back to my card! You should definitely check them out with cool clothes you wouldn't normally see

I made a mistake on my address and they refused to fix it. So now i have to sit in front of a stangers house and wait for my package. Smfh. Great clothes though next time ill be visiting the store.

I made an online order. The next morning, I received an email that one of the items that I ordered is out of stock and sent me a new invoice. I called their phone number and the agent tells me that per policy, they cannot cancel orders. After asking to speak to a manager for 15 minutes, he told me that my order was canceled and refunded. He said I would get a email by the end of the day. That night, I received an email that my package was shipped. ARE YOU SERIOUS. AWFUL

I used to shop at Rue21 regularly when I lived in Utah but now that I'm back in California there are no local stores. I decided to purchase a few items online and instantly regretted it. First, an item was canceled before the order even shipped but yet I was still charged for it once the other items were sent out and was given grief for wanting my money back (red flag there) then when I received my order an item was missing. After multiple attempts of trying to contact them (said I would hear from them within 1-2 business days that turned into over a week) I finally got a response and instead of taking responsibility for not putting the item in the box and giving me a refund, they stated the package weight indicated that all the items were in there (the missing item was a pair of earrings) and then tried putting blame on UPS for the missing item. Mind you, I never once complained about a damaged box or anything of that matter and the fact that they would go so low to criticize another company blew my mind. After complaining even further and demanding my money be returned they ended up only refunding the item without tax. I know, not a huge deal, but after all the trouble I went through and rude customer service I should've gotten at least a full refund if not extra (such as coupon or discount) for their horrible service. Now I have to spend the rest of the gift card on their website but once it's used up I will never order from here again!

I ordered my items and without notifying me an item was cancelled they charged me for the full order. Once my order was received they sent me 4 items one of which was not on the order confirmation slip and was not one I had purchased. I called to get my refund for the cancelled item and to get a refund for the wrong item sent. I explained I had only received 3 out of 5 items and had an additional not ordered item. They issued credit for the cancelled item but 'escalated' the issue with the wrong item being sent. Refused to issue credit until I return the wrong item. I escalated to a supervisor which took forever to answer the phone and they agreed to a return credit for the wrong item immediately. I will never order from this merchant again. It is too much of a headache.

I used to absolutely love Rue 21 and used to shop at their store at my local mall often. I had ordered a couple items during one of their sales and I had realized they didn't ship my bralette or my eyelash curler that I had paid for. I had emailed their support and didn't get a response until 2-3 weeks later and they told me that the weight is what it was supposed to be and that I would not get a refund for the items and they wouldn't send the items. I'm very disappointed in this company especially because I used to love buy from their stores but after this I will not be buying from them again. You'd be better off shopping at Mandee. They have similar clothes and actually ship your items.

Very poor customer service poor inadequate training for representatives who handle customers my 10 yr old granddaughter ordered ear buds card got charged and they failed a child who doesn't have parents by telling me I have to repay again after I got charged for them what kind of a company does this! I will always give you bad ratings and never shop there again in my life! Shame Shame on you Rue 21

I adore my Rue 21 all their clothes seem to fit me nicely and have good fashion sense I always get compliments everywhere I go people asking where did you get that it's so different unique and looks really awesome on you. They definitely appeal to the way I want to look and the look I am feeling that day whether it be spunky' sexy ‘or just straight up Punk grunge/relaxed lol Thank you so much Rue 21.

The rue 21 in guntersville Al is the cleanest store I've been in in a long time. The employee were amazing and wonderful!

I'm very saddened by Rue21 order process for online orders. Website is glitchy & I ordered and was having my order sent to store but its 7 days later and my order is still only "partially processed". I have no clue what that means because I can't even get back into my account on their site as it says Bad Gateway error. I'm definitely going to stick with more reliable shopping sites like FV21.

Waiting for my package was very disappointing. It took two whole weeks. No one contacted me back when I reached out. The package label was made 6 days before they sent the package out. I started to think I wasn’t getting my items. It sucks because the actual store is the reason I decided to shop online

I absolutely love Rue 21 with all my heart. However, I feel like they need an app since the website is pretty slow and doesn't let you save clothing. Other than that, it's amazing !! All my orders came so fast, and the plus size section is lovely.

I will definitely be ordering my shirts from here from now own . Amazing clothing I placed a order at 1:30 am and paid for next day shipping and got my clothes the very next day just like I wanted reading theses reviews I just don’t understand my experience on the phone with them was great I thought I wasn’t gonna get
Next day shipping but the customer service representative explained to me that my package was out for delivery it just wasn’t popping up yet, their customer service is wonderful they’re very polite they’re very understanding they’re very conversational they are a “customers come first” type of Business DEFINITELY RECOMMEND.

I ordered items offline. When I paid the items were in stock. Magically after an hour or so I get an email stating that the some of the items are no longer in stock that I ordered. However when I looked online the website shows the items Rue 21 removed are still in stock! Rue 21 claimed to only have one of the items I purchased in stock which was less than the amount of shipping! I called customer service to cancel the rest of the order or provide me with a solution to not charge me for $7.95 shipping. Noone wants to pay $7.95 for one $5.00 item! The lady on customer service was NOT helpful and pretended that she would send me an email to "investigate" my claim! I should have known something was strange when I called the local Rue 21 and asked if the items were the same price in store as they were online. The lady in-store informed me that the items cost regular price in store and they were not doing a red tag sale. The in-store lady informed me that the only way I could receive the discount was to purchase the items online for that price. I wish I had just said screw it and not ordered from here! Now my account is missing funds and I can't dispute the charge until it no longer says "pending"! I have been shopping Rue 21 in-store for years with no problems but I will NEVER again shop online because it is just a big massive scam! Protect your funds and shop in store! I can't upload a photo because the items are no longer in stock!