"RUBBISH DELIVERY ON BIN COLLECTION DAY"
I have previously ordered from Rubbersole and am a returning customer, initially I was very happy with the service and speed of delivery.
However my most recent purchase was delivered by Hermes to my blue paper and card recycling bin which was waiting at the end of my drive ready for collection by the council. The shoes are gone the item was apparently signed for by "Blue bin" and when I have attempted to contact rubbersole the number on the website tells me to call back between the listed business hours. I was calling within the time identified and there was no options to speak to someone or to leave a message it just cut me off.
There was someone in the house at the time listed on the delivery tracker so clearly HERMES delivery drivers can not be trusted to come and knock on the door.
There is seemingly no way to speak to a person at Rubbersole, you can only leave queries on the website.
Review by Ranes1 month ago
While the website is good and the goods were dispatched promptly, I can't comment on the quality of them as they still haven't turned up yet. Even if they are the greatest boots mankind has ever seen, I will be reluctant to use any company that continues to indulge a shifty useless and unhelpful (to put it mildly) bunch of halfwits like Hermes.
Review by Setsuka2 months ago
Service as you would expect, correct items arrived on time and in good order. Order made on the 23/12 and with the holidays you would expect delays but the boots turned up on the 27/12 as expected, right before a trip away.
Review by Paschalina3 months ago
Still waiting for DM boots despite HERMES claiming they were going to be delivered two days ago. First time using Rubbersole and will be the last.
And it would be nice if Rubbersole could respond to emails...go on Rubbersole I dare you to get in touch and explain what’s going on. You could even apologise...
Review by Kanchha3 months ago
I would give no stars if possible.
Ordered trainers for my sons birthday from spartoo using next day delivery and the wrong size was sent. I was told there were none in the correct size.
Ordered for a second time from rubbersole again paying for next day delivery but they turned up in a spartoo box so assuming joint company. Once again I have been sent the wrong size!!!
I am now nearly £100 out of pocket whilst i wait for two returns to be processed and have a very disappointed little boy. Awful service. Why accept and fulfil an order knowing you don't have the correct size?!
Review by Solidspace3 months ago
this has to be the worse customer service ever
the phones never pick up
there message says call between 8 an 5 but when you call at 10am the message says call with in opining hours and there other advertised number goes through to fax and on there site there is no way to return faulty goods
WHAT A LOAD OF RUBBISH
Review by Masterton4 months ago
Tried to buy shoes as a present and I got email asking for driving license or passport, utility bill,picture of the last 3 or 4 digit of my card ,just to verify and protect me and them from fraud.
No one in there right mind would send all this personal details to a company ,I buy everything online from food ,clothes, household goods,tickets for travel and never been asked all the information they asking .I hope they keep all there poor customers personal data safe .I will not be using this company again.
Review by Hallblithe Roschkowski4 months ago
I ordered my item from rubbersole and at first I was skeptical to whether it was a real site or not and was scared I lost my money. The updates and emails I received gave me a bit of assurance as I have been seeing a lot of bad reviews so I just thought to put my experience out there. On receiving my item I was happy with my item, as it looks exactly as I saw it on the website which I’m relieved.
The only negative comment I will put out there is that the communication of my item from ups is very bad. They didn’t tell me the exact time I will receive my parcel, but instead just told me end of day. My point is I had to go to my local access point ups point to collect and it was a hell of a wait until I finally found my parcel.
Review by Amanzac Horath4 months ago
I placed my order on Wednesday evening. Only after clicking pay did I think to check the company's reviews and instantly regretted my order, as many reviews promised a catalogue of errors.
On placing my order I did not opt for express delivery and was given an expected delivery date of the middle of next week. However, my boots were delivered bright and early this morning, about 36 hours after placing the order. They fit perfectly and about £35 cheaper than any other seller. Excellent all round.
Review by Wiggel5 months ago
Excellent communication after I added the wrong County for my delivery...company emailed me in less than 30 minutes to be advised that they had changed my shipping details. Ordered on Friday and have received today (Monday). So pleased with item, excellent price, excellent service...excellent all round can not fault my experience with this company.
Look forward to buying more in the future.
Review by Ajnn5 months ago
I purchased shoes from these morons, only to be informed that they'd be shipped by the UK's worst courier, Hermes.
Sure enough, I was asked to wait in for three days in a row while they failed to deliver to me, ultimately telling me that I'd have to get in touch as "we're not able to deliver your parcel to the address we have". SO WHY ASK ME TO STAY IN FOR THREE DAYS INSTEAD OF TELLING ME STRAIGHT AWAY, OR REFUSING THE PARCEL???
Also, Hermes have NO PHONE NUMBER WHICH CONNECTS YOU WITH A HUMAN BEING!!!
Rubbersole also do not have a working phone number. Nor are they answering my e-mails.
So this company have taken £90 of my money and couldn't care less whether or not I get my item. Needless to say I'll be seeking legal advice forthwith...
UNDER NO CIRCUMSTANCES BUY FROM THIS COMPANY!!!!!!!!!
Review by MarkusM5 months ago
Incredibly slow delivery and don’t bother with the premium service because you won’t be able to pay in three instalments as card gets declined every time.
Review by Drine5 months ago
I was sceptical after reading all the negative reviews but I gave it a try and had one of the best customer experience. I paid with PayPal and so didn’t have any issues with card verification.
Product arrived next day, though I had to return and get a smaller size.
I usually wear size 10 (44), I ordered 9.5 but had to return and got size 9 instead.
Overall satisfied and will recommend and certainly use them again.
Review by Hoor Derrow6 months ago
genuinely an incredibly poor experience from an online shoe retailer
I ordered size 7 and got sent size 7.5, twice! First time happened a year ago, second time happened just now. Both times explanation from customer services is that it happens due to a website problem that they will fix urgently. Turns out that they also don't actually have the size they took an order for in stock.
I would have thought it'd be more profitable to actually send people the size they order and not take orders for things you don't have but apparently not.
Review by Gine Gauwitz6 months ago
I was alarmed today when, having place my first order with Rubbersole.co.uk yesterday, I received an email asking me to send them a photo of my credit card so that they could verify my details (which I would never do). I've gone online to check that their published phone number is the same as in the email (it is), but when I call it there is a message saying that their customer call centre is temporarily unavailable (at 11am). I've now read some of the reviews and this has prompted me to share my experience. Not sure if my order will be forthcoming or not.
Review by LadySweet6 months ago
Fast, prompt and easy to do business with - also the best price I could find online :)
Review by Paramu Socol6 months ago
DO NOT PURCHASE FROM THIS COMPANY. I have been through the same 'verification' process as others, slow to reply, no reply on FB, no reply when asking for a refund. Shocking customer service, explaining in the email that they understand how frustrating it can be but then hiding the process in some T&Cs isn't exactly being transparent.
Appalling customer service, hidden process and now having to ring my bank to try to cancel my credit card payment (because the company won't reply). Totally shambolic - would never use again and would never recommend.
Review by Ouissal6 months ago
To balance out the bad reviews I thought I would recount my experience with Rubbersole. I ordered £300 worth of shoes two days ago and quickly received a really badly written email saying that there was a technical problem and that my order was stuck in verification and that I wouldn't be receiving the shoes until this was sorted (!). I then received a couple of more strange emails following up this email offering me discount codes and saying my email (which I had not sent) had been forwarded 'up higher'. I then took it upon myself to read the reviews on this site and panicked thinking I'd been scammed. I wrote back to customer services to say I'd received a couple of very odd emails and that I'd prefer to cancel the order and get a refund, which to their credit they gave me happily within a few hours. I think, on reflection, I will give this company another try although I would offer some advice to them; that if they are going to operate in the UK, that they get someone to rewrite their customer service offerings by someone with professional level English so people don't think they've been scammed. On the plus side, they do seem like very nice responsive people with a lovely selection of shoes. Yes, I think I will try them again.
Review by DJFeibian Yurin6 months ago
Returning some shoes seems something impossible to do with Rubbersole. After returning some shoes because they didn’t fit I requested for a full refund which was approved. However after a week of not hearing anything I received an email to say that my return is on hold because I needed my bank details and that the PayPal details I provided were no longer held on the system.
I provided these details by return of email as requested only to find one week later I received exactly the same email.
Upon ringing customer services I was told that the email address I was replying to was in fact incorrect and I should of used a different address, although the email didn’t state this! I then proceeded to provide my IBAN details and expected between one and three days wait to receive a full refund. EIGHT days later I’m still waiting. Every time I ring customer services I keep getting told sorry about that it will be with you shortly. In fact I doubt I will ever receive my money back. Although this is being investigated I’m yet to get a reply from customer services because they frankly don’t care .
Review by Viajero6 months ago
rubbish and the review is a pure con
Review by KarezPA6 months ago
I was a little wary after seeing some of the recent reviews however I ordered from Rubbersole yesterday at 11am and have just received my shoes with free delivery at 1pm today so I really can’t complain!
Review by Patimat Crumbough6 months ago
Ordered some shoes which were a gift and therefore needed them by a certain date so I paid for next day delivery. The delivery did not arrive the next day and so the gift was late which was extremely embarrassing. Have since e-mailed a couple of times to request that my next day delivery fee is refunded to me as the order was received within the timescales stated for free delivery. Have never had any response about the issue and will not use them again.
Review by Dreamland7 months ago
Only saw a few dodgy reviews after I ordered and may have put me off if noticed before. Got to say my experience was 100% positive - best price I could find and item came a day earlier than stated. Good comms too. 10/10
Review by Customerrusna7 months ago
Ordered Tuesday and was delivered Saturday when in actual fact they had said it was due Monday /Tuesday so that was a great start. The item was very well packaged. And the item itself which was a diesel leather jacket was just as expected. Recommend this company despite some of the bad reviews
Review by Saniyah Avadanesei8 months ago
Always a bit of a lottery when ordering from a company for the first time. I needn't have worried, Rubbersole had a great choice of products and delivery arrived when it was supposed to. Delighted with the service.
Had a problem with the item that I purchased, got in touch with Rubbersole, they could not have been more helpful and replaced my item, no quibbles. I was expecting to be told there was nothing they could do!! Had a great experience with Rubbersole and use them again.