We paid a deposit of $2,352 for a Caribbean cruise, total cost $23,520. This is supposed to be an up market company with an impeccable reputation. The main reason we selected that cruise is that it included Cuba. This was explained to the sales representative Michelle Lucy (Sydney) before we committed. This deposit was paid some 1.5 years ahead of the cruise. A few months after the deposit was paid we were informed by Michelle Lucy that due to the USA imposing sanctions on Cuba our cruise had been altered and no longer included Cuba. We immediately cancelled and are presently seeking an alternative company. Regent Seven Seas Cruise have charged us a cancellation fee!!!!! The cruise was changed by them not us and we should receive the total deposit. This company is despicable. Do not book a cruise with them. I am wondering whether other people have had a similar horrible experience and if so we could join in an action against this company. Please respond by feed back on trust pilot or comment on trip advisor and other social media sites. This company can not get away with this and I will not let it rest until they are exposed.
Review by Trynie Companey8 months ago
not yet taken a cruise with this company. unfortunately we had to change our plans because of personal situations.
amazed that they were not prepared to let us change our cruise and pass the deposit to another more convenient cruise.
totally intransigent. so beware if booking with these people well in advance of your cruise - it appears that customer satisfaction doesn't matter!
Review by Cummings Percefull9 months ago
I just wanted to thank all the staff on RSS Navigator for outstanding service. Their attention to detail and friendly staff made our journey relaxing and memorable. So much better than Silverseas.
Thanks to everyone at Regent Seven Seas. Please continue to set very high standards of service.
Regent Seven Seas Cruises is rated 3.0 based on
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