Seriously I'm so mad and so pissed of right now like i am in tears! Im student and I'm from the Europe/ i placed my order yesterday in the morning.. Im student and you guys know how hard is student life anyhoo i saved lots of money over the money just to get my first rpgshow while seeing in YouTube many times.. But you know what when I tried to send them email letting them know that I want to change that shipping because they said that on their site you most change it less 24 hours but no one didn't respond to me I have lose my money 250 euro which is 308 dollars I'm so pissed of my self right now I even tried to contact them via instangram/facebook/emails not to mention 100000x call and no answer! I think this was the worst lesson for me but I will take it no more rgpshow for me!! I'm totally done! And I won't leave it like this!!
Review by Madushan5 years ago
Cheap wigs made with cheap hair !!!!!
Don't buy !!!!!!!! No return address & no one answers the phones . I've been trying to return this stinky , crapy dried up wig for months & no one response ! They just take your money & sent you crap ! This company is a total scam ! Please don't waste your time or money on this company.
Review by Tesimoni Derrow6 years ago
Not returning my calls and bad customer service
I called them today and this has to be one of the most horrible customer service every! First they disrespected me, they were laughing and giggling and talking in Chinese. They did not answer my questions. I was on the phone for an hour with them. They put me on hold for about an hour, they set the phone down was talking crap about me little did they know I understand and little Chinese so I could hear what they were saying about me. I hung up and try to call back but they block my phone number. Literally called back using three different phone numbers. No reply back. They give out free wigs for YouTube gurus but when it comes to regular people like me they give out cheap wigs that look like a hot mess. They are also scammers. I've been scam and a lot of other girls been scam too.
those are some other people who got scam too. I'm sick and tired of this company get away with this crap.
Something has to be done about this!!!
Review by Tart6 years ago
Received a Subpar item and it was not as described
After recently scouring through hours’ worth of YouTube guru videos and the RPG Facebook and website pics, I decided to purchase a unit for an upcoming vacation. I paid a total of $ 404.00 CLW-051s. I received the unit and to my surprise, I was extremely disappointed, The wig looked NOTHING like the beautiful unit on the celebrity pic or on the YouTube guru. The ombre color DID NOT have a natural gradient effect and the color lines were extremely sharp and noticeable. The hair felt extremely course and even worse toward the ends where the color was lightest ~ I could not even run my fingers though the hair when I opened the package. NOT SILKY TEXTURE ~ more like Brillo texture. The kicker was that the shipping receipt stated that the wig was made from synthetic/poly fibers??? and it was shipped from an address in China. So..... I just spent $404.00 for a synthetic wig from China that was drop shipped.
Not the quality product or personal service that I was expecting!!
I immediately emailed RPG as well as filled out a return request. Two days later...no response. I then placed a complaint through PayPal and THEN they finally responded. I was asked to email pictures of the wig and confirm that I had not cut the lace.... Ok no problem... the wig was such poor quality that I didn't even bother to try it on. I am mailing the wig back and I hope that they give me a speedy full refund. Also do not expect to speak to a live person. Although they provide telephone numbers on their site, it is a constant recording that states “we are unavailable”. The website offers “live chat” and it also seems that they are never available to chat inline either.
I mailed the wig back and they received it. They promised me a full refund plus the cost of shipping in an email. I later got an email response from paypal informing me that they are offering to give me a partial refund of $12.00. I paid $404.99 for the wig and $12.35 for return shipping.
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