The ordering process for the wanted product was simple and straightforward. I found what I need very quickily and the price is also compatible. The Fedex delivery is also a great plus.
I am hoping that delivery when I get it will also be a positive experience.
So far so goo!
Review by Wbis Gansle2 months ago
Ordered from webshop and heard nothing for weeks. I asked again and was told not everything was on stock. Again waited and nothing happened. Again I asked and then my order was cancelled "because they had heard nothing from me"...
As it turned out they had only 1 out of 5 items on stock.
Avoid, avoid, avoid!
Review by Dipam2 months ago
I ordered 2 months ago and still didn't get my order. I was promised at the beginning it will take only one month to arrive. The communication about it is really poor.
Review by Partnershipfora Kochepasova2 months ago
everything was perfect, great packaging!
Review by Moana2 months ago
They offered various payments but accepted and the end only Mastercard. To be honest: credit card is fine, but why grapping so much data before??
I'm not feeling safe with my data at RoyalDesign.
Review by Posavac Rouphine2 months ago
Customer service was efficient when one of the products I ordered wasn't in stock and was delaying my order.
The juice glasses I ordered were totally misrepresented in the photos on the site. They're the size of shot glasses.
Review by Noellen Wippold3 months ago
Everything was great
Review by Mooky Derrow4 months ago
I buy my dishes here. The prices are great. The website does not explain the ordering process and costs at all, but they ship for you for free from 50 euros by FedEx. Also email interactions with them are not good. The only annoying thing is that their arrangement with FedEx does not allow to leave packages with neighbors. And sometimes FedEx doesn’t leave a note for you that they were here so it can be quite stressful to receive packages. You can only order from here if you are home all the time. Merchandise is packed very well so items arrive with no damages. Order only when you know you are home, and know exactly what you want.
Review by Warnock Lobenstein4 months ago
Review by Miniknitwit4 months ago
Good selection, well designed website, good service - that's the way it should be!
Review by Myren4 months ago
Review by AMoutinho6 months ago
Awesome! I will come back again!
Review by Rileys10 months ago
Beautiful things, easy shopping, nice experience
Review by Beavie10 months ago
I ordered a kay bojesen monkey on december 8th and payed for it that day. It still hasnt arrived and after calling the service hotline two times, I still got no response. Very sad and disappointing. I sadly can not recommend this website.
Review by Dareece11 months ago
... especially when something goes wrong!
In my case one of the delivered sideboards was wrong and damaged and it was a time consuming and exhausting exercise (nightmare?) to get a replacement delivery.
The first notification (incl. the documentation / photos) went lost, the second try was obviously only answered after an e-mail to the management of Royal Design in Sweden.
The user help desk is impolite and no help at all as they are neither empowered to make decisions nor do they have access to the customer data and only refer to the "back office".
The response to e-mail requests is far too slow and the questions are not answered properly (maybe due to a language barrier?).
The communication was always driven by me, i.e. absolutely no proactive approach from Royal Design.
The reference to time limited staff shortages / or temporal high workload are either wrong or nobody cares of the customer resp. reads the online critiques.
By the way, the description of the sideboard was misleading:
- Material according to Royal Design: Eiche/Oak
- Reality: particle board (best case the particles are Oak...)
Therefore my personal conclusion is crystal clear: Never ever again!
Review by Vantes Costis11 months ago
I purchased two item form the Swedish version over 2 weeks ago as a gift. However, when the parcel arrived, one item was missing.
I also paid extra for a special delivery method, but this they ignored.
This company is ridiculous and clearly they don't care about the customers at all. I do understand that the pressure during the holidays is bigger, but then EMPLOY more people and stop spamming instagram with pictures everyday.
Review by Saravanaselvi3 years ago
products delivered quickly, well packaged
everything was perfect
Review by Susycm3 years ago
Awesome, perfect shiping, fast and great conditions
Review by Wisut Sponberg3 years ago
Quick delivery,but no info what time the things would be delivered.
Not everyone is at home the whole day.
Review by Yrneh3 years ago
I bought a carpet in Germany, I paid 6€ for the transport till my home (that are refundable) and they want me to return the carpet to Sweden on my own!
Also they tell that the refund of the money can take more than 20 working days because they need time to check the parcel after arrives to them!
Review by Saski4 years ago
Excellent in every way. Quick, efficient and reliable service. I recommend Royaldesign 100%.
RoyalDesign is rated 4.0 based on
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