Faulty product not fit for purpose & very poor customer service!
Item was purchased in December at a cost of over £3000, the item arrived 7 days late and from the day the item arrived the faults were reported and backed up with photographic evidence. It was only up for 2 days and it snapped and was unable to be used.
The tree has been boxed up since before Christmas awaiting collection and refund but company is very unhelpful in resolving the problem.
Review by Imjuss10 months ago
Bad customer service, no return possible also we bought it online. Rude conversation from the people.
Review by Keza11 months ago
I ordered a tree and by accident filled in my company details although it was a personal purchase. The tree was not satisfying to me So I returned it the same day. I received an extremely unfriendly e-mail stating that I have accepted T&C s and can not return it. I tried calling them but my call was not accepted.
Instead I received more unfriendly mail... Very bad Customer service!
Review by Vergo Blige1 year ago
Apologies for not speaking Dutch, but I wanted to leave a review as the service I received was outstanding.
The staff were amazing to deal with online and I asked a lot of questions and spent two weeks deciding on the tree. This was the second tree I have had from this company, the first one bought over ten years ago.
I sold it a few weeks ago and the buyer was over the moon as it still looked like new.
My new tree arrived within five days to Spain and it’s absolutely beautiful, everyone thinks it’s real. Took a while to separate all the branches, they were so many and it’s very full, just what I wanted. The most stunning tree I’ve ever had so a very big thank you to you all and a very Merry Christmas
Review by Cheston1 year ago
Excellent customer service!
Asked a question yesterday late afternoon via email. Got a reply early this morning. Well done!
BIG Thank You to Dennis Veldpape!
Review by Justfor4 years ago
The website wasn't supported by me default browser which led to some inconvenience but the tree turned up fast and is looking good
Review by Destina4 years ago
I bought a Delaware Deluxe that I ordered last 9th Dec. and I have just received it this morning. Today is the 15th and I live in Madrid. I haven´t had any problem at all. In fact, they were very kind when I applied for shipment details online.
I recommend to buy a Delaware Christmas Tree from Royal Christmas as it´s beautiful and easy to assemble.
Review by Libud Rusling4 years ago
A few days ago I bought the Christmas tree Delaware from Royal Christmas. I've made a hundred percent positive experience in every way. Even a mistake in delivery has been handled straightforwardly in an extraordinarily generous way. This customer-friendly trader is ABSOLUTELY RECOMMENDABLE to everyone.
Review by Hessy Mantych5 years ago
charged me twice, and wouldnt acknowldege that they were having problems with the website which they still are!!!!
i only recieved one invoice for one order, and im expected to pay for their mistake, this company has now been reported to trading standards and my bank are now looking into the issue,
WISH ID NEVER ORDERED FROM THEM AT ALL!
THEYVE LEFT ME £131 OUT OF POCKET!!!!
TOTATLLY UNACCEPTABLE ESPECIALLY AT CHRISTMAS!!!
Review by TPilot5 years ago
I am still waiting for them to replace last year Christmas Tree, they told me a few months.. its been 9 months and no answer.
They could at least keep in touch, but they don't even answer the emails.
Review by Dodan Goward6 years ago
I bought a very expensive pre-lit christmas tree, and half of the lights did not work. I contacted the company by phone right away, and they were going to send me a replacement before christmas, a month ago.
The replacement never arrived, they don't answer my emails, the worst customer service ever! and christmas its almost here!
Don't buy from them!
I want my money back...
Fernanda Zapata ORDER 201374365021
Review by Shadiyah Orth6 years ago
The christmas tree was really beautiful and the service fast.
Review by Bafford Vol6 years ago
Best service and delivery time ever and the christmas tree was the most beautyful christmas tree I ever seen. And price was very good. 3 in 1 price delivery beautyful tree⛄
Review by Wibowo6 years ago
This company speedly sent me my tree, looking as lovely as promised, and costumer service deserve to be mentioned aspecially! Thank you for everything! Varma rekommendationer /highly recommend!
Review by Javarus6 years ago
I really am amazed at how realistic this tree looks. Of course it took some time to assemble and fan out the branches, but assembly is easy, and the effort well worth it. The foliage is full, and the tree is quite lovely.
Review by Sashania6 years ago
All worked as promised, thank you a lot!
Review by Minecurrency Hovan6 years ago
Fine to show in time where transaction is going.
Review by Tishema6 years ago
Review by Willalee6 years ago
Flock Tree Deluxe is very beautiful, but smell is awful. I hope that smell fade out. I don´t know is it white "snow" or plastic that smell. It has been three days indoors now. I hope that you can answer me, please.
Review by Onja6 years ago
very quick delivery, very good price, very beautiful tree, we are very satisfied with product. Thanks a lot
Review by Dapeng6 years ago
I've purchased Oregon deluxe tree, it looks really great, like a real tree, the package was delivered within 4 days to Slovakia, I can only recommend. :)
Review by Dearstephen6 years ago
I strongly recommend! I purchased a 3 meter christmas tree from Royal Christmas in Netherlands. Great service - more than expected - and fast delivery. Appearance better than expected. Couldn't be better!
Review by AdamTara6 years ago
Very efficient service and I am absaloutely delighted with my wreath have had comments on how good it looks. Will definitely recommend your site to friends and family thank you
Review by CustomerSSG6 years ago
I have bought a 210 cm Auckland PE/PVC tree. Very convenient because the internal part is in standard PVC whilst the exterior visible part is in modern PE. Thus, no much difference with respect to the expensive PE trees. I strongly recommend this choice.
Comparatively, it is much cheaper than the standard trees that you can find in normal shops and the quality is MUCH higher.
I have been also impressed by the extremely quich delivery. Hollad - Italy in 3 days!
Review by Tweety6 years ago
I purchased two Ohio trees, one 7ft (210) and one 8ft (240), and they both look as real as promised. Once assembled and decorated it is hard to tell the difference. The trees arrived as scheduled and I would recommend Royal Christmas to anyone thinking of dispensing with buying a real tree year in year out, but who still want the real effect.