Four years ago I purchased the Four Pocket Farmer's Tote from Rough and Tumble. It has not had daily use, by any stretch, and I take exceptional care of my things. The bag is wonderful for carrying things; but, the straps started to fray in a very short time and the material on the side pockets thinned and eventually had a couple of holes. So, disappointed in the quality, I stuck the bag up in the closet. The other day I took it out, looked at the other bags I used and felt that I should contact the supplier to let them know I was unhappy and ask them if there was any type of warranty or discount offered on another product - I sent pictures. I received a response saying that there was no warranty, no discount and that I should have waxed the bag regularly. The suggestion was that if I purchase another bag for $98 USD I should also purchase wax for an additional $18. The description does not say that the bag requires regular maintenance! It states: "All waxed canvas tote with four deep outer pockets.
This new unisex tote has been flanked front and back with four outer open pockets. The squared of shape is roomy and cute." (misspelling - of - expect should be "off") Care instructions below states:
lay flat to dry
do not use soap
do not dry clean
dry clean or wash gently" saying both to not dry clean and to dry clean. I washed by hand only once. Like I say, the bag was not abused or misused. I am unhappy with both the quality and the customer service. Love the bag but would not recommend based on my experience with the quality and service.
Rough & Tumble is rated 2.0 based on
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